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Posted by: Chris914n6 Sep 11 2004, 01:33 AM

Anyone here have previous experience with this guy?

He bought an upper dash pad from me on Ebay, asked for an extra $65 in insurance, then emails me tonight that it was damaged by UPS and hopes I used the little extra shipping money he paid me without prior approval to get the $300 in insurance.
98% positive feedback with nothing negative for over 12 months.

I asked for pics for proof. I hope this doesn't become a headache or a need to find a 'problem-solver'.

Posted by: SLITS Sep 11 2004, 07:52 AM

You, as the shipper, have to call UPS and file the claim. They then will inspect it and give you their determination. They will want to see the original packaging. It would be nice if you had an image of the unit prior to shipping.

You customer can claim anything he wants, UPS (actually their insurance agency) will give the thumbs up or down.

Been through this about 5 times with UPS.

Good luck!!!!! (and bitch loudly about their poor practices in handling packages).

Posted by: rhodyguy Sep 11 2004, 08:08 AM

ups. i refuse to ship with them. period. with fedex the first $100 insured value is included. over that they want to see the item, meaning, take the box you are going to ship unsealed. did he pay for insurance for the purchase value, or is he looking to claim for the value of a NEW dash top? what does he state the damage is?

kevin

Posted by: Chris914n6 Sep 11 2004, 03:22 PM

He asked for insurance a good chunk over purchase price. I knew I would be the one making the claim so it didn't really make sence for him to ask, specially since he stated problems with UPS before in the email and should know how it works by now.

I've boxed seats and fenders with no problems so I'm confident it wasn't packaging related.

I didn't take pics but I can recreate it if needed. I do have a bunch of pics of the dash... interesting to see if he tries to swap for the claim. I've had that happen with a 911 guy.

He said it was dropped and a crack was created on the bottom, also bent to distortion. The dash was too fresh to crack.

A really big 8.5 lb box.... probably used to keep two heavy boxes from colliding.

Thanks for the help guys

Posted by: Chris914n6 Sep 13 2004, 10:28 PM

So does UPS send the check to the shipper or the shippee? I did the online claim but it did ask if I was shipper or shippee.
This guy is STILL asking about the amount of insurance like he's expecting to profit from this. Besides that, he's been good about the whole thing.

I did get pics today. Minor damage, it does look like it was squished or dropped from a HIGH place.

Posted by: redshift Sep 13 2004, 10:40 PM

UPS SUCKS

They broke my shit, and I lost $5k and they told me to fuck myself, just like Otto did.

Sometimes, I ship open urine containers by UPS.



M

Posted by: Part Pricer Sep 14 2004, 05:52 AM

The shipper files the claim. The shipper gets paid.

IF UPS decides to pay, you should have the buyer return the damaged item to you and you should refund him what he paid (plus the return shipping charges if you're feeling generous). Nothing more. That way, you are made whole and he has not lost anything.

If you allowed him to keep the part AND paid him the inflated insurance claim, then he is unduly benefiting from the experience.

Posted by: rhodyguy Sep 14 2004, 06:40 AM

how much does mr. perez figure this part is worth? you should pay for the return shipping. via fedex, insure it large.

kevin

Posted by: SLITS Sep 14 2004, 06:41 AM

AMEN

As in all things, it is the people and how they handle merchandize in the terminals. Sometimes I think UPS hires gorillas to bash every piece of freight they handle. If you mark it "fragile", they just throw it twice as far as a normal package.

Posted by: phantom914 Sep 14 2004, 09:16 AM

Actually, a UPS driver told me that normal packages get thrown into the truck overhand and packages marked "fragile" get thrown in underhand.



Andrew

Posted by: ! Sep 14 2004, 10:18 AM

UPS has automatic 100 coverage....didn't think FEDEX had automatic anything.

UPS is fast on settleing the 100 claims but will bend you over on anything else. Took me six months to get a claim resolved on some wheels I shipped and they totally fucked up....

FEDEX is a little easier on the boxes...but not much. They BOTH hire monkeys.

Posted by: Dr Evil Sep 14 2004, 11:25 AM

When 3 of my 4 wheels arrived they told me to pound sand when I called (UPS). They said that they would only deal with the shipper and that I had to get my money from him. Then they said when can we pick up the package to return it (on thier dime at least). I told them I didn't want to ship it back till I got my money, but I had to give in. It was not as bad as it could have been because I was dealing with Bob O from this board and he is on the level.

Everybody in the UPS hizous dance now

Posted by: Chris914n6 Sep 14 2004, 04:06 PM

Well, got an email back from UPS stating a claim was filed Friday (date of arrival) by Mr Lopez. He neglected to tell me that in the original email that he sent 10 min later.

This part is good.... I blantantly ask why the $300 in insurance was so important to him and his reponse was that that was the cost to recover his dash locally. So his repair/replace cost for my $235 dash is $300. I don't know how he thinks this is supposed to work out for him but it's pissing me off. I'm starting to think he bent it on purpose and expects to pocket a profit.

UPS is attempting to pick up the dash and inspect it at their building.

Posted by: rhodyguy Sep 14 2004, 04:11 PM

ha ha. keep the money until the dust settles.

kevin

Posted by: phantom914 Sep 14 2004, 04:16 PM

He might as well have admitted to a scam from what he has said already. I bet if you acted like you have done something like this before and wouldn't "judge" him and would play along with him, that he would admit to it.


Andrew

Posted by: Chris914n6 Oct 13 2004, 06:54 PM

Just an update...

UPS tried 3 times to get the dash/box from him with no success. Was told I would need to refile for pickup to continue the claim.
He hasn't contacted me since then so I left it alone. Gave the payment to the friend I sold the dash for and moved on.

If I don't get a negative feedback from him I'll delete this from record - no harm done, just smelling fishy.

Posted by: scruz914 Oct 13 2004, 07:24 PM

If I read this right he would only make $65. If so it would hardly seem worth the effort for $65.

-Jeff

Posted by: VegasRacer Oct 14 2004, 03:15 AM

What can brown do for you?


Attached image(s)

Posted by: Lawrence Oct 14 2004, 09:33 AM

Yep. UPS screwed up those wheels.

I refused to give them the wheels, knowing they'd screw them up more. They could come take all the pictures they wanted. Mike provided me all the pre-shipping pictures.

With UPS, ya gotta bitch long and hard... and when it comes down to it, it's their insurance company that pays, not UPS themselves. Eventually, after many calls and more than a hundred emails between me, Zois and the UPS lady, we got the claim passed to their insurance folks.

Anyways... smells fishy... but if I bought a real Rolex on eBay for cheap, I'd probably want it insured for actual value. After all, it's the replacement value of the item, not the auction purchase price.

-Rusty