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Posted by: tscrihfield Aug 19 2013, 06:03 PM

They wont pick up calls and The phones mailbox is full... and I haven't received a response to any of my emails.

Anyone know if there is something wrong or know what the hang up is? I ordered parts two weeks ago and have heard nothing and received nothing...?

It is the last bits I need for my RSR front struts too!

Posted by: Jeff Hail Aug 19 2013, 06:24 PM

Clint and I were in regular communication up until first week of May. He was supposed to have some parts made for me by 3-4 weeks later. I even requested he ship the items he had in hand. He is known to not answer his phone or reply to emails while he is in the P-Car cave getting stuff done. I have always remained patient with him in the past knowing the quality he delivers on. This is now August and I have gone elsewhere.

Posted by: jd74914 Aug 19 2013, 08:05 PM

I ordered some bushings from Clint a few weeks ago and got them in about 2.5 weeks. I was a bit worried, but purchased figuring I could always file a dispute with PayPal.

His business practices are a little odd; I understand trying to save time by not responding to emails, but a business cannot survive without regular contact with the world.

Posted by: tscrihfield Aug 20 2013, 03:11 PM

Agreed! I really like his products... But the lack of communication is a bit much.

I will give it a week and see what happens.

Thomas

Posted by: Brian_Boss Aug 20 2013, 03:40 PM

I really try not to make commercial posts in the garage but I have to comment on this.

We (GPR) sell everything Clint/Rebel makes and we are much easier to reach. I can't guarantee you will get your parts faster but you will always be able to get a status and your call or email will be returned. We can also answer technical questions about Rebel products.

Clint is a great guy and his products are top quality but retail sales has never been his focus.

Posted by: tscrihfield Aug 20 2013, 07:42 PM

Brian,
Thanks for the post. I wish that Clint would turn over his sales to distributors like yourselves then. I have used his stuff in the past and that is why I am sticking with him. But we need better service is all. Sorry to cause a stink, but rarely do I have unreasonable experiences. I was mostly concerned since I hadn't heard anything. A fella named Max got back with me today and said my order was processing, so I have not to worry now. I just wish that I would have heard prior to now.

Thanks,
Thomas