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Posted by: flat6parts Jul 24 2014, 01:34 PM

My name is Kent, I'm the general manager at Carrera Parts. Per Admin Gint's request, I would like to respond to the entire forum and try to set the record straight.

Regarding "under new ownership": I joined the company 6 months ago (Jan 2014), when the company was restructured and relocated. We have a new location in San Gabriel, CA. I manage 2 employees under me, both of which joined the company within the last 3 months. We are a 3 person company. We all work hard and we don't make any commission. We do our best to provide accurate, detailed photos, and correct factory part numbers. We are all Porsche enthusiasts, some of us are long time P owners and PCA members. We have a 100% success rate of happy 914 customers since 2014!

We recently officially launched our parts web store. I am aware of the bad reputation that has been circulating regarding username "sebring". Certain 914 members like to continually publicly bash me when I and the current staff had nothing to with any of those situations. The wrongdoings and mistakes of the past were the results of a 'bad apple' employee (sebring), and that employee is long gone.

It's impossible to erase the history of the web or undo past mistakes. We are trying everything we can do to put our best foot forward and go above and beyond in customer service. As for reconciliation, any buyer that feels dissatisfied from the past, I am very sorry. It's hard to rectify when I can only hear 1 side of the story, but I will listen to your complaints and I'll see what I can do to offer a fair solution moving forward. Please contact me directly via email, pm, or phone. Thank you.

We would like to offer a special 20% discount coupon that will only be posted here for the 914 World forum. This coupon is good for the next 2 weeks, through August 10. We hope that this gesture will be received as a honest step forward to help mend the wounds of the past and set a good tone for the future. Thanks for reading. Happy driving.

Coupon Code to be entered at store checkout: 914World

http://www.carrerapartsonline.com/index.html

Posted by: 914Sixer Jul 24 2014, 06:20 PM

Thank you for being up front. As you stated, you cannot be responsible for the past. Best wishes on a new launch.

Posted by: Cuda911 Jul 25 2014, 02:02 AM

A good introduction.. good luck with the venture.

Posted by: blitZ Jul 25 2014, 05:09 AM

Cool, now I know where to get parts for my 917. Wish you success.

Posted by: JStroud Jul 25 2014, 08:19 AM

Sorry to be the bad guy..... But you're the general manager, with two employees and it's a three person company........ Who owns it? Were they the owner when Sebring worked there, why did he allow it to happen, and if he is still the owner should he be the one on here explaining himself. I've owned several companies, my employees have never done anything I didn't know about or find out, even the bigger ones.

Sorry but all these questions came to mind while reading your post.
It will be tough to regain trust from some.....good luck tho.

Posted by: boxsterfan Jul 25 2014, 10:05 AM

$35 for a broken/cracked side shift cover?

http://www.carrerapartsonline.com/store/p198/914_Side_Shift_Cover_%28C6%232870%29.html

Posted by: bmendel Jul 25 2014, 12:04 PM

QUOTE(boxsterfan @ Jul 25 2014, 09:05 AM)

Posted by: 396 Jul 25 2014, 12:27 PM

QUOTE(JStroud @ Jul 25 2014, 07:19 AM)

Posted by: mepstein Jul 25 2014, 12:39 PM

You recently offered to sell me a side view mirror for $100. The housing was beat up and had glue leaking out from around the mirror. The chrome arm was rusty and was missing the base. You claimed it could be restored to concours. Most all the items I see in your catalog are overpriced and many are mislabeled. You let a former employee screw over so many people, he was banned on multiple Porsche websites. I won't be the first one to try the new, improved version. Good luck.

Posted by: bmendel Jul 25 2014, 12:47 PM

so which of the employees was it who tried to sell the unusable, severely gouged Pinion shaft on the S board for several hundred dollars, is he still there? The response there was so bad, they had to delete the thread.

Posted by: rhodyguy Jul 25 2014, 11:39 PM

Mark, think you might be able to find a cleaner and less expensive mirrors.

Posted by: mepstein Jul 26 2014, 04:06 AM

QUOTE(rhodyguy @ Jul 26 2014, 01:39 AM)

Mark, think you might be able to find a cleaner and less expensive mirrors.

Posted by: flat6parts Aug 7 2014, 12:23 PM

Thank you 914 World for giving us a second chance. Our special coupon is still valid through August 10th!

Coupon Code to be entered at store checkout: 914World

http://www.carrerapartsonline.com/index.html


Best,

Kent

Posted by: mepstein Aug 7 2014, 12:47 PM

I went in to your website. Everything is over priced crap.
No wait, I ment to say, way overpriced crap.

With the cupon, it's just really overpriced...crap

Posted by: swooshdave Aug 7 2014, 05:19 PM

Don't know nothing about this but popcorn is ready!

Posted by: DblDog Aug 7 2014, 05:40 PM

Just asking... but a 'V' gear set for $1,500? Most of the time you can't even give them away!

Posted by: Larmo63 Aug 7 2014, 05:59 PM

A lot of the prices on his site are absurdly high. Check out the 914 mirror for $100. He should throw it away.

Posted by: scotty b Aug 7 2014, 05:59 PM

https://www.youtube.com/watch?v=AvDvTnTGjgQ

Posted by: rhodyguy Aug 7 2014, 06:50 PM

Tough crowd.

Posted by: 02loftsmoor Aug 7 2014, 10:08 PM

badly over priced,,,,,,, junk,, sorry

Posted by: The Cabinetmaker Aug 8 2014, 05:06 AM

350 for a steering wheel? Damn! I'm rich! I have ten for sale.

Posted by: rhodyguy Aug 8 2014, 05:59 AM

the line for the gauntlet forms to your left.

Posted by: Mikey914 Aug 8 2014, 08:21 AM

Supply and demand
At some point these will be the market price, looks like he will have supply til then.