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914World.com _ 914World Garage _ Wrong part received!
Posted by: Rhodes71/914 Jan 29 2005, 07:28 PM
I know what the "right" thing to do is but I felt like posting this anyways because I hate getting the wrong stuff. 
In a parts order I got from a reputable supplier one of the boxes seemed rather large for what is was supposed to be which was a set of ignition wires for my 2L. Open up the box and whoa there are a lot of wires in there and they certainly don't look like wires that would go on my little type IV.
Well it turns out that they are for a 911 Carrera 2/4 (89-94) and about $550 difference in price.
Do you think the parts house will do me right if I bring it to their attention, or will it just be another "sorry we messed up your order, send them back and we will send you the correct ones" of course they will prolly want me to pay shipping as well.
Any body need these, I'll make ya a sceamin deal. 
Posted by: sixnotfour Jan 29 2005, 07:38 PM
Are they Bosch or Beru, Daul dist. set ? 12wires ? 
Posted by: ! Jan 29 2005, 07:39 PM
They technically belong to you....technically....
Posted by: vsg914 Jan 29 2005, 08:24 PM
| QUOTE (Sammy @ Jan 29 2005, 08:06 PM) |
| I say Send em back. You will feel better about yourself and self respect is worth more than a set of wires. |
Bingo!
Posted by: iiibdsiil Jan 29 2005, 08:25 PM
Yeah, if it was your product, what would you want done?
Someone could lose their job over something like that too.
Posted by: DuckRyder Jan 29 2005, 08:37 PM
| QUOTE (Sammy @ Jan 29 2005, 10:06 PM) |
| I say Send em back. You will feel better about yourself and self respect is worth more than a set of wires. |
I agree.
You could have a little fun with it though...
Posted by: Jake Raby Jan 29 2005, 08:53 PM
Send them back.
If they have any standards, they'll give you a discount on your next order for the honesty.
Posted by: newdeal2 Jan 29 2005, 08:56 PM
Next time make sure you order the 911 wires
I bet that guy wasn't happy!
Posted by: mack914 Jan 29 2005, 09:15 PM
Have some with it and than send them back.
Posted by: nebreitling Jan 29 2005, 09:42 PM
if they make you eat shipping, they'd be crazy. hell, they ought to get on their knees and%@#%$I* and then __TIQ@WETUQWET and after that they ought to (%U$Q@RI(%^!@#$@%&^*((Q%R just for you to send 'em back.
Posted by: Carlitos Way Jan 29 2005, 09:52 PM
I think the right thing to do is contact them and let them know what you received, and remind them of what you ordered. If they're a reputable retailer, they should send you the right parts ASAP, and send you a return postage box/label for the items that were erroneously shipped to you.
This happened to me not too long ago with some rear license lights I bought. The seller was very much willing to eat the shipping on the returned items and provided the label to ship them back at his expense.
THAT, my friends, is CUSTOMER SERVICE!!!
Posted by: MattR Jan 29 2005, 09:57 PM
How many reputable suppliers are there out there? If you respect these people, do what you can to help them out.
Ask not what your porsche parts supplier can do for you, ask what you can do for your porsche parts supplier!
Posted by: Aaron Cox Jan 29 2005, 09:59 PM
I now hate the supplier that sent me something erroneously.
the infamous Aircooled.net sent me a dizzy i cancelled. I ATE SHIPPING BOTH WAYS, hey john at AC 
Posted by: scotty b Jan 29 2005, 10:04 PM
I always give a chance to correct, but after they screw up the same part three different times, and waste a month of my time shipping parts back and forth to GEORGIA and still get it wrong. I keep the steering wheel adapter and move on. I win 'cause of YOUR ineptness. Name withheld for protection of the inept! No it's not Jake. 
Posted by: Rhodes71/914 Jan 29 2005, 10:19 PM
| QUOTE (sixnotfour @ Jan 29 2005, 05:38 PM) |
| Are they Bosch or Beru, Daul dist. set ? 12wires ? |
They are Beru dual dist wires. There is a pile of them that's why I was surprised when I saw the box.
Yes of course I will send them back. Like the time a couple of years ago when I checked my checking account balance and it was about $13000 to much. I waited 2 weeks to see if they would correct the problem but the money just stayed there. I'm sure they would have figured it out eventually. But I had to tell them I didn't want the money.
Of course this is on a little different scale
I am going to ask for free overnight shipping on the replacement wires and some other stuff I need, if they scoff at this or give me a hard time at all they will definitely lose a customer. Seem reasonable?
Posted by: nebreitling Jan 29 2005, 10:21 PM
| QUOTE (scotty b @ Jan 29 2005, 08:04 PM) |
| I always give a chance to correct, but after they screw up the same part three different times, and waste a month of my time shipping parts back and forth to GEORGIA and still get it wrong. I keep the steering wheel adapter and move on. I win 'cause of YOUR ineptness. Name withheld for protection of the inept! No it's not Jake. |
hmmmm, i wonder whoooo it could be???
Posted by: nebreitling Jan 29 2005, 10:24 PM
| QUOTE (Rhodes71/914 @ Jan 29 2005, 08:19 PM) |
| I am going to ask for free overnight shipping on the replacement wires and some other stuff I need, if they scoff at this or give me a hard time at all they will definitely lose a customer. Seem reasonable? |
quite. they made a mistake, no big deal there, but the onerous is definitely upon them to make it right. that they should eat shipping on everything seems appropriate.
Posted by: scott thacher Jan 29 2005, 10:55 PM
well i once ordered a set of 320 i brake pads got the right box with the wrong pads, i got 914 pads that were nla. well i called the place i ordered from (no names... look i see a birdy ) they must have run to the shipper, i called at 730 pm est, the next day when i got home ( 5 pm ) there was a box with a prepaid return label and the right pads. thats how it should work, but in my opinion if it is a shop in the south east keep em, order the right parts. its about time that somebody got over on them. if it was any other dealer i would send em back, and i would not send till they sent me the correct parts, with them paying shipping
Posted by: bd1308 Jan 29 2005, 11:02 PM
I personally wouldn't mind if somebody mistakingly dropped off a new 74 914 front-end at my dorm-step (hehe)...
Posted by: Mueller Jan 29 2005, 11:06 PM
see if they'll give you killer deal on the wires...I could use a set for my car 
I'd make things right...someones job on the other end could be hanging on the line after an expensive mistake like that 
Posted by: Rhodes71/914 Jan 29 2005, 11:25 PM
| QUOTE (Mueller @ Jan 29 2005, 09:06 PM) |
| I'd make things right...someones job on the other end could be hanging on the line after an expensive mistake like that |
Well I would hope they wouldn't lose their job unless of course they did things like this frequently. Unless it was an inexperienced person they should have known when they grabbed the box that they were not 914 plug wires. I knew as soon as I opened the big box that all the parts were in and saw the plug wire box. And it was not mislabled, said 968 Carrera 2+4 right on the box.
Can't wait til Monday morning, should be a fun call.
Posted by: rick 918-S Jan 30 2005, 12:41 AM
Did you check your credit card? When they realize they sent you the wrong parts they may just decide to spank your card for the difference. Call them and tell them they owe you big time for discovering the mistake and ship them back.
Posted by: Rhodes71/914 Jan 31 2005, 10:15 PM
Upadate-
Talk to Travis the customer service guy at PP, yes that's who it is, and he wasn't really apologetic. To his credit he may not have realized the value of the wires that I got. He did agree to ship some additional hoses overnight with the correct ignition wires for free with a return label for the others. He said he wouldn't be able to ship the gallon of swepco overnight for free.
What kind of gets me is the fact that he said they had to charge me for the wires again even though it was their f-up. Of course they will credit me when the other wires get there. Big deal, with that attitude I should just take the $25 hit and sell the others, but of course I'm to honest of a guy for that.
What happen to lets make the customer happy?
Posted by: iiibdsiil Jan 31 2005, 10:20 PM
Heh. Figures, you do the right thing and it's like it is hassling them, instead of praising.
Posted by: rhodyguy Jan 31 2005, 10:25 PM
screw the return. sell them with a discount in the 911 classifieds at _ _, and order the correct wires from gpr. then buy a set of jakes new 2.0 rods and take the s.o out for a fine meal or buy a late season pass at mt. bachelor. 
k
Posted by: cantley914 Jan 31 2005, 11:15 PM
Well done!
your honesty will pay back some day. Now you will sleep well with peace of mind.
I figure you did the right thing. I`m too supersticious, I couldn`t have used the money from the sale to buy other^parts for my car, I would have been afraid they`d break upon installation or quit during a trip.
Honesty is well worth more than $$$
Ask Saddam !!!
God bless
Steph
Posted by: Rotten Robby Jan 31 2005, 11:19 PM
Everybody wants something for nothing and when it happens it is great but lets look at this from another perspective. The guys who supply us are keeping our cars alive. They may seem like jerks once in a while but what they are doing DOESN'T make business sense. How many 914s is Porsche going to make this year? Zero. How many 914s are going to be crushed this year? I can't answer that but quite a few. So the customer base they deal with is getting smaller and smaller. When we look at it from that point of view we are lucky they even carry anything for us orphans to begin with.
I say send it back and consider yourself lucky that these suppliers are two parts enthusiast and one part businessman.
Just another point of view. Nomex on!
Rob
Posted by: nebreitling Jan 31 2005, 11:20 PM
that's some bullshit service if you ask me. PP can do better than that.
oh well, you did the right thing, here's to that 
Posted by: Rhodes71/914 Feb 1 2005, 12:37 AM
| QUOTE (Rotten Robby @ Jan 31 2005, 09:19 PM) |
| Everybody wants something for nothing and when it happens it is great but lets look at this from another perspective. The guys who supply us are keeping our cars alive. They may seem like jerks once in a while but what they are doing DOESN'T make business sense. How many 914s is Porsche going to make this year? Zero. How many 914s are going to be crushed this year? I can't answer that but quite a few. So the customer base they deal with is getting smaller and smaller. When we look at it from that point of view we are lucky they even carry anything for us orphans to begin with. I say send it back and consider yourself lucky that these suppliers are two parts enthusiast and one part businessman. Just another point of view. Nomex on! Rob |
Sorry man I disagree with ya. It's a business and they are in it to make money. Sure they are enthusiests but they are not supplying parts just because they are trying to help us out, they are making money doing it.
If it didn't make business sense they wouldn't do it. Bottom line. (pun intended)
Thanks for listening.
Posted by: scruz914 Feb 1 2005, 12:55 AM
Not taking into consideration the model numbers, you ordered 4 wires and received 12. Sounds like you may have received the lifetime supply package!
Sounds like you did the right thing. No need for 8 extra wires laying around.
Posted by: DuckRyder Feb 1 2005, 07:38 AM
| QUOTE (nebreitling @ Feb 1 2005, 01:20 AM) |
| PP can do better than that. |
Actually, I'm not sure they can.
Posted by: mike_the_man Feb 1 2005, 11:59 AM
| QUOTE (DuckRyder @ Feb 1 2005, 05:38 AM) | ||
Actually, I'm not sure they can. |
This reminds me, I've had some parts on back order with them for over 3 months, and no word yet. I've found their service to be dropping a bit. I'll have to give them a call this afternoon.
Posted by: DuckRyder Feb 1 2005, 12:09 PM
| QUOTE (mike_the_man @ Feb 1 2005, 01:59 PM) | ||||
This reminds me, I've had some parts on back order with them for over 3 months, and no word yet. I've found their service to be dropping a bit. I'll have to give them a call this afternoon. |
Bet they say they tried to call
Then Wayne will probably ask Eli to check into it, and will forward a note from Eli to him to you in which Eli refers to you as "This Guy" in a derogitory manner. Hey Eli
But that's all just a guess...
I swear, if any place better ever opens they are in trouble...
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