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Posted by: JOEPROPER Jul 11 2016, 05:11 PM

So I've been waiting for the correct cylinder head nuts and washers from Auto Atlanta and finally the delivery arrived. Having so little time to work on this project, I figured that I'd get back to it after work around 7 pm. I opened the package to find... the wrong washers and 12 out of 16 nuts wrong... $46.93 and they couldn't get it right. So now I guess I'll have to wait 'til tomorrow morning to try to get this right.
I just need to vent. Frustrated!!!

Posted by: siverson Jul 11 2016, 05:13 PM

That's really surprising. AA has a stellar reputation and I've never heard of them messing up orders like this.

Posted by: bandjoey Jul 11 2016, 05:15 PM

Hopefully some New Yorker will pop in and give you a local place to get what you need.

you must be

Posted by: JOEPROPER Jul 11 2016, 05:22 PM

Yup, I received 4 10mm nuts individually packaged and a package of 12 8mm nuts and 1 10mm washer and 15 8mm washers. They did, however send the correct 7mm nut for the rocker shaft. I'm not trying to slam AA, but this was an easy order and it got messed up. I'm no stranger to wrong parts being delivered, but i was expecting to be able to make some progress and this happened. I know I just need to roll with it and give them a call in the morning, but it's frustrating because i have so little time as it is.

Posted by: JOEPROPER Jul 11 2016, 05:24 PM

I can get nuts that are the correct dimention locally, but they don't have the "correct" head size, and I thought while I'm ordering stuff, I may as well just get it all at once.

Posted by: OU812 Jul 11 2016, 05:25 PM

That Sucks...........

Auto Atlanta is just like any other company, they have employee turnover, and other issues that sometimes cannot be controlled.

And so it goes.

Posted by: DirtyCossack Jul 11 2016, 06:04 PM

My experience with them was sending the wrong part and then telling me to pay for return and correct part shipping...

Posted by: 76-914 Jul 11 2016, 06:11 PM

Beat me to it. That's what I was going to warn him about. BTW, where is that "lugnut" from AA that was trying (albeit not very hard) to persuade this group to show a little and welcome them back into the stable? One of our search artist's should find that thread and ping them.

Posted by: pete000 Jul 11 2016, 06:42 PM

AA should be a desperation last resort...IMHO.

I did get a nice pair of reproduction sun-visors though, cheaper than the completion.

"Sometimes you eat the Bear and sometimes the Bear eats you"

Posted by: rgalla9146 Jul 11 2016, 06:54 PM

Very strong customer relations dept.
A quick call in the morning will straighten it right out.

Posted by: JOEPROPER Jul 11 2016, 07:33 PM

I hope your right. 'll call in the morning.

Posted by: rhodyguy Jul 11 2016, 07:42 PM

Post this matter at 914club.com. Politeness is not a requirement.

Posted by: URY914 Jul 11 2016, 07:52 PM

Good luck.

Posted by: Spoke Jul 11 2016, 08:21 PM

It's ok to slam AA here; it's one of our popular pastimes.

After my first and only order from them for a thermostat that they didn't have, I haven't bought anything from them and would never consider buying anything from them.

Posted by: siverson Jul 11 2016, 08:31 PM

For clarity, this was sarcasm. (I realized there may be some new members here...)

-Steve

Posted by: raynekat Jul 11 2016, 09:19 PM

Hahahah....that's a good one.
With AA it happens to all of us.
Just part of doing business with them I guess.

Posted by: cary Jul 11 2016, 10:05 PM

https://www.belmetric.com/

Posted by: PanelBilly Jul 11 2016, 11:28 PM

Same story different day

Posted by: brant Jul 11 2016, 11:34 PM

AA sucks.

Never ever ever buy ANYTHING from AA

This has been a known fact for 20 years

Posted by: JFG Jul 12 2016, 02:39 AM

I won't name them but a prominent supplier, who is apparently well liked, has now become the worst supplier i've dealt with in 27 years of maintenance and restorations of cars both modern and classic.

It isn't aa.

Posted by: JOEPROPER Jul 12 2016, 06:20 AM

This looks good. I'll give them a try in the future.

Posted by: Series9 Jul 12 2016, 06:37 AM

Posted by: JOEPROPER Jul 12 2016, 07:50 AM

So I spoke to AA this morning and they suggested that I reorder and send the wrong stuff back. I suggested that they send the correct items along with a return envelope for me to send back. He agreed that that would be the best thing. I guess we'll see how this goes...

Posted by: PanelBilly Jul 12 2016, 08:55 AM

Send more $$. Nice customer service. The real test of a business is how they handle mistakes

Posted by: mepstein Jul 12 2016, 09:31 AM

That ship sailed long ago. Sank.

Posted by: 2mAn Jul 12 2016, 10:16 AM

There needs to be a sarcasm emoticon

Its sad that a company that seems to be BIG fans of the teeners is the last place the teeners look to get parts from... sad

Posted by: LowBridge Jul 12 2016, 11:12 AM

interesting... been buying from them with no issues at all. I think I'm somewhere north of a dozen orders and all have been correct and timely...

Posted by: JOEPROPER Jul 12 2016, 11:47 AM

So the latest... I got a phone call from George (Dr 914) from Auto Atlanta. He told me that he was going to straighten this out personally. I am impressed with the influence that 914 WORLD has over this issue and the response from AA. I'm looking forward to getting this resolved and moving on.
I believe that most respectable companies want to resolve any problems that occur and this appears to be an example of just that. I have ordered from AA in the past without incident and hope they do the right thing so I can call on them in the future.

Posted by: RobW Jul 12 2016, 11:52 AM

Nice to hear Catherine called you!

Posted by: green914 Jul 12 2016, 12:20 PM

Seems like I have heard this same story before about AA -

Posted by: raynekat Jul 12 2016, 12:23 PM

I've used these guys a lot.
Great selection in the correct yellow cad/zinc color.
Fast delivery.
yada yada....

Posted by: rhodyguy Jul 12 2016, 12:40 PM

Sad? Yes. Our fault or unfairness? No.

Posted by: 2mAn Jul 12 2016, 12:45 PM

Its sad for AA, not 914world, except that we dont have them as a solid go-to vendor

Posted by: mepstein Jul 12 2016, 01:02 PM

It's made the other vendors stronger. I thought you couldn't do a restoration without AA but I think staying away has made me search for better parts and better vendors. I think my cars will turn out better for it. And it's not just about ME. I can't support a vendor that has screwed over so many people. Not just made mistakes, purposely, screwed so many 914 owners for so many years, it's their reputation.

Posted by: rgalla9146 Jul 12 2016, 01:26 PM

'Hello'.... Auto Atlanta, customer service, Catherine speaking, how can I assist you ?

Posted by: 396 Jul 12 2016, 01:34 PM

I believe we've all been done this road with AA.
Some members like them even with a few error here and there.
In the end, what's your acceptance to " stupidity " are you willing to deal with.

Posted by: Alfieg23 Jul 12 2016, 04:31 PM

I purchased a 19mm brake master cylinder for my 914 from them on ebay. Less than 50 miles after installing, the seals blew out and left me without brakes 25 miles from home. Thankfully it was on a Saturday so I limped home coasting to stops. On Monday I called to ask for a merchandise credit.

Pros: After discussing the problem and the potential danger that could have resulted by losing my brakes in a more traffic congested situation, they agreed to ALSO add my return shipping fee to my credit.

Cons: Although they provided me with the full merchandise credit including my returned shipping fee, when I went to use the credit, I found out they had blocked me from purchasing from them on ebay. When I sent a message inquiring about the block, their reply stated they always blocked "problem" customers. I guess I became a problem when I survived losing my brakes at 70 MPH on the interstate.

Posted by: DBCooper Jul 12 2016, 04:44 PM

Ha ha ha, that's HILARIOUS. You won and they're STILL doing what they can to screw you. Have to admit I didn't expect that, very creative of them.

Posted by: 914Sixer Jul 12 2016, 07:03 PM

I ordered 2 items on the 5th of July. I checked on my order last Friday. I even spoke to George about the order and canceled 1 item because it was not in stock. I told him to pay for the item with the $60 credit I had. I got an email today from Mia wanting to know where the credit came from even though it was on their books.

Update: This evening I got and email saying my order shipped Priority Mail including the out of stock item.

Posted by: cali914 Jul 12 2016, 10:41 PM

I hear you man I had a buddy that waited 2 months for a stock fuel injection 914 pump I told him to get a Walbro and he wanted to keep it stock. Auto Atlanta sent him the pump and it did not work. He had to send it back and wait another two weeks. I would avoid that place if I were you.

Posted by: DBCooper Jul 12 2016, 10:47 PM

So apparently George (Catherine?) monitors World. Good to know, so when you have problems with AA just post them here so George will see and get it resolved. Good. Don't post here and you'll remain screwed.

Posted by: Mikey914 Jul 13 2016, 12:40 AM

Pretty sure there are a few other that lurk here at world also. One of the reasons I poked them on the 914/6 motor mount.

Posted by: DBCooper Jul 13 2016, 06:26 AM

I'm sure you're right, but damn, it's creepy.

Huh, I wonder what his screen name is? Obviously not George, so what?

OK, slim chance, but ultra3000, reading this thread right now, Lilburn, GA, just outside Atlanta and 15 or so miles from the AA shop... is that you George?

Posted by: 76-914 Jul 13 2016, 09:04 AM

Nothings changed; business as usual. 2nd verse same as the 1st. Remember when ripper911 tried to bring us back into "The Fold" only to tire of the BS leading to his defection.

Posted by: rhodyguy Jul 13 2016, 11:20 AM

The fire got put out quickly this time.

Posted by: stugray Jul 13 2016, 12:09 PM

OK - silly question:

WHY didn't everybody jump all over the OPs ass for not doing a simple search?

I mean we HAVE talked about this before on this forum......


Mueller...... Mueller...... ......... Mueller........

(OP this is NOT directed at you)

Posted by: ultra3000 Jul 13 2016, 03:53 PM

Ha!

Sorry, I'm not George. I used to deal with him in the 90's, but always in person. So no bad shipments for me. However, I did receive plenty of condescension with each visit, despite leaving thousands of my dollars there. On one occasion I was told I should junk the body of my 73 2.0 and buy one of theirs from the boneyard out back.

I didn't.

Posted by: DBCooper Jul 13 2016, 04:00 PM

Ha ha ha. Good answer, good choice to keep the car, and and nice color, too.

Sorry about that, it was in jest... unless of course you were actually George. And if you were George that would have been cool too, at least we could have gotten a lot of questions answered.

Posted by: JOEPROPER Jul 13 2016, 04:04 PM

His screen name is Dr914...

Posted by: DBCooper Jul 13 2016, 04:33 PM

Yeah, that's the one you KNOW about...

EDIT: Hey, you're right. I just checked, and Dr914@autoatlanta.com was online here yesterday... So there you are, he lurks, just doesn't post. Well, maybe he'll read the comments and get it, improve his attitude toward customers and change everything. Or not.

Hey George. I doubt you'll understand this, but let me try. You shipped me the wrong part twice twenty years ago, admitted your mistake, but still screwed me out of the return freight TWICE. And I've never forgotten. Since then I've bought thousands of dollars of 914 parts and not one penny has been from you. Not one penny. So George, you saved that twenty dollars back then but how much has that cost you over all these years? You saved twenty bucks and gave up more than a thousand, a lot more. That sure wasn't smart. And that's the value (and cost) of customer service.

Posted by: AZBanks Jul 13 2016, 04:48 PM

Sure, everyone hassles the drunk guy.

That is what "AA" stands for, correct????

It would explain a lot if everyone there is drunk all the time.

Posted by: Perry Kiehl Clone Jul 13 2016, 05:04 PM

1645 views and counting. Any press is good press right?

Posted by: colingreene Jul 13 2016, 08:41 PM

Where is Catherine when you need her?

Posted by: Rav914 Jul 13 2016, 08:45 PM

Another plug for Belmetric. 1st rate service and products. Now back to the program...

Posted by: mtndawg Jul 13 2016, 11:02 PM

I've also used other vendors for parts during the last 7 years after a few frustrating AA errors on orders when I restored my first 914. There have been a couple of occasions when I almost had to call them but I figured out an alternative.

Posted by: Mikey914 Jul 14 2016, 12:13 AM

Hey, we all have our problems. I was auditing the shipments from inventory and we caught the fact we mis-shipped an LE vinyl for a customers white car (sent white vinyl). We contacted the customer to let them know and that a replacement was following. I'm sure that George is stepping up his game, we know he's watching.

Posted by: Darren C Jul 14 2016, 01:51 AM

Interesting read…
As an oversea’s buyer, I’ve had nothing but pain, despair, frustration and disappointment from AA.
The reproduction 914 parts were very poor quality. Some arrived broken and the remainder of orders turned up in instalments months and months after the order was placed.
They fail to tell you if the item is in stock at time of order and are very poor in responding to emails requesting information on your order.
The most annoying thing is that as an overseas buyer, you place an order for 3 items, and expect 3 items to be sent. Not one item (including full international shipping) 2 missing, then a second turn up months later out of the blue (with them having your credit card details on file, so they bill you a second international shipping charge without notification) then more months later the 3rd part finally arrives and they’ve billed your credit card again for a 3rd international shipping charge!!!
I then had 3 separate import duty charges in UK to pay, then 3 international custom handling charges to pay rather than just the one that I was expecting when I placed a single order from AA. This added over $200 to my bill that I wasn’t expecting.
The net result was VERY poor quality and broken parts that I couldn’t fit to my car, excess international shipping charges billed to my credit card without authority and NO response to my emails.
Just out of interest, are AA anything to do with a company called Mr Fiat in Atlanta?
I had a big fall out with Mr Fiat over car parts a few years ago with pretty much the same customer service and sales tactics. This ended in a BBB investigation and made the Atlanta press.

Posted by: Frankvw Jul 14 2016, 04:25 AM

I did send mails to AA and 914rubber and other suppliers with questions, none have returned my mails, so I thought that is how it works in USA, just different than here in Europe, so I accepted that and will call if I really need an answer.
First I was not ordering at 914rubber or AA because of the enormous shippingcosts they charge to Europe (they use the ultra expensive carriers, even for small items this adds up a lot , read : out of proportion) so I was making a list to order a lot at once to save money, but now I am put back by customerservice/quality experiences as well.
It is not said that it will happen to me too (there must be a lot of happy customers as well everywhere), but I will see what I can find in Europe first before I endulge myself with the same possible-to-happen frustrations in the process.

Posted by: ripper911 Jul 14 2016, 06:21 AM

I at least tried to make sure that people got the right parts while I was there... It was fun for a while, but not my kind of gig.

Posted by: rhodyguy Jul 14 2016, 08:58 AM

Frank, not quite sure what you mean by "ultra expensive carriers". For the most part there are 3 players in the game in the states. FedEx, UPS and USPS. There are account and retail rates for FedEx and I imagine UPS ( I will not ship anything UPS). The dif is an extra profit on shipping in the sellers pocket if they're billing 'retail'? If there is a 'handling' charge that's just some extra gravy. AA is KNOWN! to employ the handling fee. Short or items back ordered? Extra spoonfuls of gravy everytime. Hobbyist part hustlers don't have the same options and we don't determine shipping rates. Which by the way, have seemed to have spiked again.

Posted by: DBCooper Jul 14 2016, 10:21 AM

He's talking about overseas shipments, which are a little different. When U.S. commercial goods arrive into some countries they need a formal clearance through customs, and that customs broker's fee is added to the shipping cost. I haven't been overseas for a while and every country is different, but DHL, for example, charged $45 for a large envelope, plus another automatic $65 for customs clearance, paid by the recipient.

That's obviously painful for someone buying some small parts, especially if an inconsiderate seller sends them in three separate shipments. An envelope with the same parts sent USPS would cost maybe $12-15 to send and have the customs information on the form the sender filled out so the receiver could pick it up without involving a broker for maybe a $15 tariff if the customs charge wasn't waived altogether. I used DHL as an example because it's Deutsche Post so was favored by my German colleagues, UPS and FEDEX aren't as bad but are similar.

Posted by: Frankvw Jul 14 2016, 10:31 AM

"Frank, not quite sure what you mean by "ultra expensive carriers" "

Ok...does below pic make sense ? that is what I mean....
It is an example, not a real order, I just clicked in the shop 2 products to show you the "ultra expensive carrier" remark I made.
So, to avoid misunderstanding : this is not about the shop involved, not the products, not the prices...I like that part......

Posted by: mepstein Jul 14 2016, 11:04 AM

I just shipped to Sweden. FedEx wanted $175. USPS cost $45. It really depends. I think if your overseas, you have to touch base with the vendor and make sure they work with you. I'm sure Mark at 914rubber would.

Posted by: Garold Shaffer Jul 14 2016, 11:19 AM

Shipping rates have gone way up over the past year (domestic & international). I sell used parts and ship all over the world.

Example: Shipping a small flat rate USPS box to Germany with a $40 part in it costs $33.95. That is not marked up, actual price from USPS I just printed the label 5 minutes ago.

Same package here in the states is $6.35 - That same package in 2015 was $5.60

Shipped a steering wheel priority mail insured to Australia and it cost $84.50

That seems crazy to me, but that is the charge.

I'm a one man band, so I make no markup on shipping, but if I had to pay employees

Posted by: Garold Shaffer Jul 14 2016, 11:22 AM

I would bet FedEx is used because of their ability to track the package every step of the way to the customer. I agree I use USPS priority mail for 90% of what I ship, but for big items or big $$ items I use fedex because I can track the package better.

Posted by: mepstein Jul 14 2016, 11:43 AM

I agree. Depends on the value of the part and what the customer wants.

Posted by: rhodyguy Jul 14 2016, 11:49 AM

priority flat rate USPS (that's the acronym for the post office frank) whether national or international is more cost effective IF parts fit IN the box.

pricing example: i don't know if 'zone' based pricing would apply but here's an example. USPS flat rate international for a small box, which your items would fit in, is $23.70 for "commercial based" shipping and $24.95 for 'post office' in store. those #s might change a bit but they should be well in the ballpark. i think that's more than reasonable considering the distance. USPS got with the program and includes tracking #s at no additional cost.

upside for sellers is the boxes are FREE, estimating the shipping is fast and there's no surprises after the buyer sees his billing statement.

Posted by: Darren C Jul 14 2016, 12:06 PM

Thanks Frank,

This illustrates my frustration too. We have little choice on the international shipping method for parts as it's an online default "Hobsons Choice"

In Franks example let say they sent me just the $12 part first with the $83 shipping. When it arrives in UK we have to pay 20% import duty on the whole price so that would be another $20 or so, then we have a handling and clearance fee that's another $12, so my $12 part cost me $130!
Then they sent me the $9 part a month later at another $127. The two items worth $21 cost $257......see how it works?

Now in my case I had 3 small value items from AA, that were about $40 in total, but sending them in 3 separate shipments meant I ended up paying almost $400 as I was hit each time by 3 x shipping and import charges.

On placing my initial order I accepted I'd have to pay $83 shipping to get my $40 parts with $30 import. That was what I accepted was going to happen.
NOT 3 shipments out of my control with them simply repeatedly charging my credit card each time without my authority.

This is a completely separate issue to the AA parts being poorly made and broken. One was a 2.0 badge for the rear with fixing pins molded in the wrong place to fit the holes in the car!

Posted by: rhodyguy Jul 14 2016, 12:16 PM

that's why many owners avoid ** like a plague carrying rat. your experience is more the norm than the exception. back in the early 90's one order from ** contained fuel injectors for a 930. i called, told someone about the error and offered to send them back for the shipping. a faceless voice was very pleased and agreed. i sent them back and never heard a peep or received compensation. pre-internet days when a paper catalog was king. it would be nice if invoices showed the ACTUAL shipping charges and ANY handling charges separately rather than lumping them together.

Posted by: 7TPorsh Jul 14 2016, 12:19 PM

I regularly sell posters to Europe. My cost shipping by USPS is $24.50. Less than 16oz. in a 20"x3" cardboard tube.

The value of the contents can be anything....shipping is still $24.50. Remember stuf going overseas has to go through Customs.

Posted by: Frankvw Jul 14 2016, 01:11 PM

Well....
"Remember stuf going overseas has to go through Customs "
In case you do FedEx or like that it will go through customs since they do a tracked delivery through customs. If you get something through USPS and mark it as GIFT on the outside, you have like 80% chance you just get it without customs involved (in Holland that is). Plus anything send under 20 dollar will be tax-free anyway but then the value has to be mentioned on the outside.... (rules and regulations all over the place)

Some vendors do free-shipping in US. I use that and have it send to a friend in USA east coast. They will resend with USPS or something similar to me.
I did ask two vendors (mentioned in these posts) about other possibilities like USPS to send me stuff, but still waiting for a reply mail back......for weeks already....

Posted by: rhodyguy Jul 14 2016, 01:18 PM

Use the friend method and be done with it. I was under the impression using USPS streamlined the customs timeline incurred when using other carriers. I might be mistaken on that one.

Posted by: Dave_Darling Jul 14 2016, 05:14 PM

I believe it is, or was, the very same people. Also some kind of "??? Brothers" company (I forget the name though) that also sold car parts. And did not have a good reputation.

--DD

Posted by: carr914 Jul 14 2016, 05:49 PM

UPS & FedEx just went up again! Big Fee on oversized items

Posted by: 76-914 Jul 14 2016, 06:05 PM

They can't blame it on gas prices!

Posted by: rhodyguy Jul 14 2016, 06:06 PM

I used the online calculator (knew it was wrong) then called fedex and got a slightly better rate. Buyer was ok with the second one. Long story short the actual price at the distribution center was lower yet.

To save a sale you spend time cutting down/making box so it's 1" under the oversize limit and maintain the clearense on all 6 sides. But you don't get to tack on a handling charge. Hustling parts is not the path to easy money.

Posted by: catsltd Jul 14 2016, 07:04 PM

All parts places have there screw ups.

Thanks Pelican for sending me 4 exhaust manifold stud bolts for god knows what kind of car.

So I am driving around for 3 hours trying to find the special bolts that go onto the studs,and another 2 hours trying to remove the old ones that are seized so bad,they pulled the studs out rather than come loose.

Auto Atlanta sent me Gummy bears with my last order,so they are in my good books once again.

Seems very few parts places bother to update there list of in stock product,Until After I place my order.
Thats the real problem.

Sorry I did not read any of this thread,just wanted to vent about my transmission job being on hold while I try to find the right Bloody nuts.

Posted by: mepstein Jul 14 2016, 10:17 PM

I'm spoiled by our wholesale parts vendors. Same day or overnight delivery - no charge. Returns - no problem, return shipping - no charge. Weekly calls to check up and make sure I'm happy. They know how to treat a customer.

Posted by: Old Yella Jul 15 2016, 02:30 AM

I just got an order from AA. All the way Georgia USA to Australia, no hassles, two weeks, was told when the order went through, when the order was sent, got some gummy bears, got a note that said if anything was not to my satisfaction call them. What's the problem, shit happens--I don't know the man but I do appreciate the repro rear lenses at a quarter of the price of Hella NOS. You guys are lucky, just send the stuff back it only takes a couple of days. We pay as much for the postage as it is for some of the parts.

Still waiting for the Rebel Racing items ordered on the same day. WTF.

I've also had to wait weeks for parts from two of our favourite suppliers, who also got the orders mixed up and in one case charged for parts I didn't get. But whoa--don't dish out on them.

Posted by: Old Yella Jul 15 2016, 02:49 AM

Bugger posted twice

Posted by: bdstone914 Jul 15 2016, 05:57 AM

Go buy a lottery ticket. I don't know you or doubt your word but 12 orders without a screw-up for AA does not seem possible. I am 2 for 2 and done.

Posted by: championgt1 Jul 15 2016, 09:31 AM

Too funny! 2 and done for me as well!

Posted by: scott_in_nh Jul 15 2016, 09:49 AM

3 and done for me, but I didn't even bother to try and return the 3rd order.

I just couldn't take another condescending conversation with George...

Ok, I have ordered once since then, but is was just for some Porsche crest stickers for my wheels - somehow they managed to get that one right!

Posted by: Shadowfax Jul 15 2016, 10:22 AM

Hate to pile on (not really) but I called and emailed AA about replacement sheetmetal before starting work on mine last year. Never received a response. Found out about Restoration Design and couldn't have been happier with their products and service.

Posted by: SixerJ Jul 15 2016, 02:23 PM

I've bought from 914 Rubber and hit the same issue with the freight. Couldn't believe it / made no sense so I emailed

I got a reply back from Blake the explanation was that there was something funky about how GoDaddy (host) automatically calculates the shipping as it thinks that every item needs a completely separate shipping box which obviously spins up the cost quicktime

I can't find the actual cost but fairly sure it went from a couple of hundred dollars to something like 30 or 40 via USPS

I would strongly recommend emailing them with a list of parts that you want and ask for a complete quote before you dismiss them out of hand. I know that's not how it should be and needs fixing but I have personally had a really great experience and service from them & would prefer to support those that support the community

Back to AA. I too was screwed over with a missing small part that fell out the bottom of a poorly packed and not taped down box. Made contact and told that they put it in & would be happy to send another if I ordered again. Err no, have never ordered again and will do my utmost never to again during the restoration of the six.....AA's loss others gain

Posted by: ThePaintedMan Jul 15 2016, 02:39 PM

It's a dying (dead?) business which is quickly circling the drain. In the modern era of the internet, most businesses like it are on their way out and good quality vendors like Tangerine Racing, 914Rubber, PMB Performance, Stoddard, GPR and Maddog (all vendors supported on this site) are reaping the benefits, as they should.

Posted by: rhodyguy Jul 15 2016, 03:19 PM

Go daddy? calculated as tho each item is a separate item with it's own box? do I have that right (disbelief)? you guys are paying too much for shipping. What's the harm in loading a box, weighing it (if needed), and figuring the shipping. Like have a human being do it? That used to be considered a job for someone. Flat rate is a one step task. Too simple?

Posted by: Series9 Jul 15 2016, 05:44 PM

I really wish you were right, but I was first treated like shit by AA back in the '80s.

I was done with them then, but it seems 914 guys have a self esteem problem. I mean, how can AA be around 20 years after the advent of the internet?

Sometimes I look at AA's continued existence as proof that I really don't even have to try at S9, but then I pull my head out of my ass and continue to try to do the right thing with my customers.

Automobile Atlanta is Enron, is Bank of America, is Amscot, is Bernie Madoff, is (every predatory business).

It's a little like Donald Trump. Apparently, there is no amount of stupidity that will turn people away.

Caveat emptor.

Good luck.

I'm a proud AA black-lister.

Posted by: ripper911 Jul 16 2016, 05:54 AM

The 914 sector is only a small part of their business. Most of the parts that pass through AA are for newer vehicles. I wouldn't consider a business that is moving millions of dollars worth of parts every year to be failing. They're just losing the (or this) 914 community.

Posted by: JOEPROPER Jul 16 2016, 08:44 AM

On Monday the 11th, I spoke to AA about the mistaken order and was told that they would be sending out my corrected merchandise. I received and email from George on Tuesday saying that they almost screwed up the order again, but he personally checked it and straightened it out. On Tuesday evening I ordered another part from AIRCOOLED.NET and wasn't thinking about who would get here first but my AIRCOOLED order just arrived and am still waiting on my AA delivery... They are both using the same carrier. (usps) and am a little surprised that the AA order didn't beat the AIR COOLED order given the 1 day head start...

I am a man in business... so I just don't get it... George...

Posted by: rhodyguy Jul 16 2016, 09:52 AM

Check what should be the new tracking # on your ** purchase.

Posted by: Mikey914 Jul 16 2016, 10:22 AM

We do actually do this. And refund the overcharge. The problem we run into is on multiple piece shipments. Godaddy will not always combine everything in to one box. I can have 10 small parts and sometimes it will put in 4 boxes, and charge 4 different shipping charges. And it's not the items. We have weighed and have dimmensions for all. We have checked box sizes, and they are in correctly too. To be honest we did find a few mistakes on our part on the size entries, but this still occurs. It's about 30% of the time, but we simply refund our customers what they overpaid. It's a hassle, but we do audit every shipment.
Mark

Posted by: JOEPROPER Jul 16 2016, 10:25 AM

Tracking says today is the delivery day! I guess we'll see. That's what it said last Saturday and I got it on Monday.

Posted by: OU812 Jul 16 2016, 12:52 PM

And now somehow you have a lock on what Stupidity is?

These posts in the garage are supposed to be free of political content...bringing any politician into the discussion and using them as a basis to your argument is uncalled for and is against the rules of this garage form.

Keep the politican crap out of the Garage Series 9

Posted by: Rand Jul 16 2016, 01:23 PM

Dude. The drama is entertaining, but you still haven't learned how to fit in around here. Your guns are aimed at your feet, and you keep shooting them.

Posted by: mepstein Jul 16 2016, 01:32 PM

you do realize joe/s9. joined 12 years ago, not yesterday? he belongs here and certainly has earned a right to speak his mind. you seem to speak you mind way too much. what have you actually done for 914world that would make people miss you if you went away?

Posted by: DBCooper Jul 16 2016, 01:44 PM

Joe has every right and more, his allusions were benign, and once again you should really understand what the hell you're talking about BEFORE you start talking.

Posted by: OU812 Jul 16 2016, 02:10 PM

Straight out of the rules page:

"Please, let's not talk about Politics & Religion. Wars have been fought for years and years because of Politics and Religion, so let's keep 'em out of 914World."

So Joe has the right and the rest of us don't?

It doesn't say let's not talk about Politics & Religion unless your Joe.

So I think your the one that doesn't understand .

Posted by: Rand Jul 16 2016, 02:17 PM

Sharing vendor experiences isn't politics. It's people in our community looking out for each other. If you'd listen more than talk, you'd learn to appreciate the value of the community experience here. It's priceless.

Posted by: DBCooper Jul 16 2016, 02:52 PM

It was an allusion to make a point. [go look up "allusion"] Mentioning a name isn't "politics." And likening someone to Atilla the Hun or Scrooge McDuck isn't being "political," it just illuminates something being said, maybe good for a chuckle. So dude, if your skin is THAT thin maybe you need to give up rusty cars and go practice yoga or something.

Posted by: DavidSweden Jul 16 2016, 03:20 PM

Posted by: OU812 Jul 16 2016, 03:25 PM

"It's a little like Donald Trump. Apparently, there is no amount of stupidity that will turn people away."

To me that paragraph is political and inflammatory.

As long as I can make a statement like ;

It's a little like Barack Obama or Hillary Clinton. Apparently, there is no amount of stupidity that will turn people away.

I'm good.

Posted by: Series9 Jul 16 2016, 04:23 PM

OU812,

You are right. I apologize.

Let's leave both presidential-candidate idiots out of it.

Posted by: OU812 Jul 16 2016, 04:26 PM

Series9

Posted by: Series9 Jul 16 2016, 04:41 PM

But, in accordance with your signature:

"There is only one way to avoid criticism:
Do Nothing,
Say Nothing,
and be Nothing."

I'm willing to speak my mind, just ask anybody....

You should be aware that you use "your" incorrectly, when you should say "you're".

Example: "...... unless your Joe."

Your arguments generally look more convincing when you use the language correctly.

Beer on me!

Posted by: OU812 Jul 16 2016, 04:58 PM

Your brilliance and knowledge of the English language and its usage are apparent.

You said you were sorry, and I agreed.

I prefer a Whisky Coke.

Posted by: Series9 Jul 16 2016, 05:05 PM

Send your address to my email. Your mixer will be in the mail.

Posted by: SLITS Jul 16 2016, 06:35 PM

Wow Joe ... you have mellowed in your old age.

Posted by: PancakePorsche Jul 17 2016, 05:47 PM

I hate this sh-t. All this over a supplier who was in the 914 parts game long before anyone else. Should not be a issue or a topic now with all the new parts suppliers. If you were restoring or repairing a 914's years ago they were the place to go and I did. and still do.
For those new into the 914, It was not always this easy to keep our glorified volkswagens on the road. There, I said it.

Posted by: JOEPROPER Jul 18 2016, 10:18 AM

So, I just received the corrected order from Auto Atlanta along with return box and slip for shipping. I'm not sure if 914world had any influence over this or they just decided to do the right thing. Either way, I'm happy enough to see that they came up with the right decision.
I hope this is the end of this thread... seems like it has gone in a different direction than intended. AA is back on my list of suppliers, but still with a little hesitation...

Joe

Posted by: rhodyguy Jul 18 2016, 10:25 AM

good luck with that mind set.

Posted by: MoveQik Jul 18 2016, 11:17 AM

Joe, let me know where you find Whisky, I'd love to try it. Never heard of it. Out west we only have Whiskey.

Posted by: billh1963 Jul 18 2016, 02:14 PM

I've placed several orders in the past with AA and always received what I ordered.

Maybe I should go buy a lottery ticket?

Posted by: OU812 Jul 18 2016, 06:32 PM

Very good to hear AA made it right by their customer.

And You must mean, Out in the "Southwest" you only have whiskey...

Funny how being literal works both ways.

Posted by: RobW Jul 19 2016, 06:47 AM

Posted by: rhodyguy Jul 19 2016, 06:57 AM

** threads usually follow this compass heading.

Posted by: MoveQik Jul 19 2016, 03:04 PM

Yes, it does work both ways but not very effectively in your example. You need to check your geography. I'm fairly certain Arizona is considered part of the west....and yes, the southwest as well. Heck, my little hometown of Scottsdale has "The West's most western town" as its slogan. :-) It might be a little difficult to grasp but I assure you it is true.

Posted by: OU812 Jul 19 2016, 03:21 PM

Cape Flattery in Washington State Is the most western...old buddy !

Most western is a slogan as you said, but not geographical fact. Especially for someone so literal .

Posted by: rhodyguy Jul 19 2016, 03:32 PM

Cape Alava. To be exact.

Posted by: Rand Jul 19 2016, 03:47 PM

Cape Blanco is the westernmost point of the continental US. Funny thing, I was there at the lowest tide of the decade back in the 90s and waded my way into the water. I could claim to step foot farther west than anyone.

But what I got out of that day was a great experience with the people who were there. As awesome as that was, it took me more than a decade to get it: People matter more than experiences.

Posted by: rhodyguy Jul 19 2016, 03:52 PM

Nope. Close, but no. CB has incredible winds during the winter.

Posted by: tvhagen Feb 23 2017, 12:10 PM

I've been purchasing from AutoAtlanta for many years. All problems have always been rectified immediately. George Hussey has always been very helpful and accommodating over the phone with patience and sound advice. At one time he spent a few minutes advising my mechanic in Las Vegas on a puzzling repair. Mistakes happen. As mentioned previously, the true test of a business is how it handles its mistakes. AutoAtlanta has made a few mistakes with my orders, but has always rectified them without a blink. I have only good things to say about this solid business.

Posted by: Ferg Feb 23 2017, 12:35 PM

So ya signed up and made your first post to defend George

Sounds Legit

Posted by: SirAndy Feb 23 2017, 12:39 PM

Posted by: brant Feb 23 2017, 12:40 PM

unfortunately for hundreds and hundreds of 914 owners, we have had a MUCH different experience.

wrong parts
double charging
rip off shipping
no returns
and no customer service

so you sir are a lucky guy and should go buy a lotto ticket

Posted by: rhodyguy Feb 23 2017, 12:48 PM

Threads of this nature give the consumer BOTH sides of the story. That one side seems weighted that's just the way it is. People don't sit around making up negative stories. No reason for it. In the 80s-early 90's automotion and ** catalogs were king.

Posted by: coupelover Feb 23 2017, 01:23 PM

Owned my 914 for two years now. Had about 10 orders for parts from AA - no problems. Had them replace my clutch and RMS two months ago - decent price and no problems.

Posted by: SteveL Feb 23 2017, 01:37 PM

Two new users, resurrecting an old dead thread about AA, just so they can say wonderful things about AA. Sounds like George just hired someone new to handle internet and social media, and they are trying to do online reputation repair on their first day.
Good Luck With That.

Posted by: Racer Chris Feb 23 2017, 01:42 PM

Well,
neither one of them is a new member.

Posted by: Mark Henry Feb 23 2017, 03:13 PM

You forgot back orders

For Canadian peeps back ordering gets super expensive PDQ, had a friend that got 4 shipments for one AA order sent UPS
$60 brokerage each time and to add insult it was the same full invoice, so they collected full tax every time. Took him 9 months and countless hours to get the taxes sorted and his money back.

Posted by: Cairo94507 Feb 23 2017, 03:23 PM

People with 1 post, despite anything else - I consider them to lack credibility. When you are new to a site, you might want to keep your opinions to a minimum. The fact that so many long-time World members have had the exact opposite experience(s) should inform the new person they may not have all of the facts yet.

Posted by: 6freak Feb 23 2017, 03:24 PM

1 time was enough for me....Pelican parts if i have to otherwise I local source everything

Posted by: mtndawg Feb 23 2017, 04:43 PM

I use Pelican, 914rubber, tangerine racing, etc... to get the correct parts.

Posted by: GeorgeRud Feb 23 2017, 07:20 PM

Haven't had to order anything for quite a few years, but I had good experiences back in the day. I think that folks have varying expectations on used parts, and George Hussey has been around long enough to know what the right or wrong parts are.

Like other businesses, mistakes do happen but how they're handled makes the difference between good and bad.

Posted by: Rand Feb 23 2017, 07:30 PM

That precisely describes why AA *SHOULD* have the best rep in the industry.

Posted by: coupelover Feb 23 2017, 07:54 PM

AA has done right by me. Owned a 914 for two years now. 10 Orders from AA and the quality and accuracy were there. Also had a clutch and RMS replaced. High quality of work at a reasonable price.

Posted by: 76-914 Feb 23 2017, 07:59 PM

Shill!

Posted by: carr914 Feb 23 2017, 09:30 PM

Do you Stutter?

I don't - AA Sucks Balls!

Posted by: r_towle Feb 23 2017, 11:34 PM

I think Bell Metric can get what you need, or a dealer

Posted by: falcor75 Feb 24 2017, 04:50 AM

I find it amusing that someone thinks counterposting will help with what the potential customers think instead of focusing on solving the root issue.... but that again...that would be admitting theres a problem in the first place.

Posted by: rhodyguy Feb 24 2017, 09:11 AM

You do realize you are pulling a heavy weight up a long hill, yes?

Posted by: drgouk Apr 13 2017, 05:11 PM

Im currently having trouble with Auto Atlanta, They charged my credit card without permission, that they had on file, that I didn't know about. They must have kept it from a previous purchase.
Im now stuck with $74NZD in bank fees. They offered store credit, So I asked if they could do a deal on a restored Blaupunkt to make up for the charges, They come back and said there was no margin, so unlikely, but its ok for me to be out of pocket for there mistake? Come on George!

Posted by: Big Len Apr 13 2017, 05:18 PM

Did you order something or did they charge your card out of nowhere

Posted by: drgouk Apr 13 2017, 05:26 PM

I emailed about some heads, they were out of stock, when they came in I was charged for a pair, even though I hadn't given the go ahead for the card to be charged,

I just got an email from George that he will do me a deal, So I will wait and see.

Posted by: porschetub Apr 13 2017, 06:15 PM

Ask for a refund via the bank,if you aren't running Paypal you have little or no protection,Sir George isn't going to give a FF about you because you won't be knocking on his office door.
Living where we do I vet ever new seller before buying ,easily done these days....surely you can't have missed comments about AA its on just about every Porsche related site.
I don't for the life of me understand why you would buy rebuilt heads from them or anybody in the USA,buy some good uncracked cores from some of the great sellers on here and get them rebuild in NZ labour costs are WAY lower.
PM me happy to steer you in the right direction.

Posted by: mepstein Apr 13 2017, 06:50 PM

What George does is illegal. He's trying to steal from you. Call your credit card company. They will protect you and probably charge back/return your money. Then the heads are his problem, not yours.

Posted by: drgouk Apr 13 2017, 07:43 PM

Thanks for the advice guys, I didn't realise George had such a reputation.
I was going to buy brand new heads from George, until I discovered I could buy the same heads here in New Zealand for much less from the Porsche dealer, So I told him I didn't want them, and then a tracking number quickly came from FEDEX and then the card was charged. The reason he had my card info was from a previous purchase, a purchase of a 1.8 75 NOS owners manual, the postage was $60 USD, even though I regularly get stuff from the USA for half being a similar weight/size. I didn't complain about this as I thought it was just an honest oversight, maybe it wasn't.

Posted by: Jason 914-6 Apr 13 2017, 10:39 PM

yikes I,m glad I found this. As I had nearly ordered something I saw the freight costs For the money it would cost to freight I could fly over source some parts,take in a few meets.do some touring
It really sucks living so far away from a source of spares.
Maybe us overseas types need to put together a 914 buying/meet and greet trip.

Posted by: Elliot Cannon Apr 13 2017, 11:45 PM

That has certainly been done. I met a few blokes from Australia a few years ago. They showed up at the G&R swap meet. I believe they filled a few shipping containers with car parts. If you are planning a trip like that, let us know. Lots of people here willing to help. And take your money.

Posted by: oakdalecurtis Apr 14 2017, 12:12 AM

I believe my fellow members AA sales stories. That said, I call and only talk with George when I need stuff, and he has always been a gentleman, very responsive, and gone the extra mile for me. Sorry to hear about other members negative experiences with AA, they just don't reflect how I have been treated with my many purchases from them. That's all.

Posted by: Nutter965 Apr 14 2017, 12:45 AM

Been there seen that and been done ! I have a feelin he catches all of us at some time ! Best cure ..... have another beer ! Put it down to experience an hope he hasn't cleaned you !

I've purchased from Mark- 914Rubber, Mad dog and Restoration design Europe (no less) with great sucess so far ... Mark has a test on at the moment ...

And as for some commenting on the English language, in Northern Ireland that ain't allowed it comes under a " dialectical variation " and is therefore correct !

Posted by: SixerJ Apr 14 2017, 01:12 AM

Years ago, before I found the board and realised AA's reputation I was caught out by them. Poorly packed box with not enough tape on the edges, flat component slipped out in transit. With 10 cents more tape and 30 seconds it would not have happened

The loss was sub 10 bucks, I did the email thing with AA. Happy to send a replacement, shipping was going to be a something like 40 bucks, plus whatever Royal Mail would have wanted this end to deliver to my door. I had had stuff from the US before and knew that was taking the piss and making profit on his cock up

Err, no thank you & my time was more precious to me than the part, so I didn't bother going to the credit card company either

10 buck part and 10 cents of tape lost AA 1000's in my business

Posted by: GeorgeRud Apr 14 2017, 08:22 AM

Hopefully he is reading these posts and may improve his performance. I ran into him at Amelia Island and he couldn't have been nicer to talk to. Obviously, he's not the person packing and shipping the items, but he is responsible for pricing and shipping charges. Better training in the shipping department may be called for.

Posted by: rhodyguy Apr 14 2017, 08:37 AM

there are enough hapless new victims that the owner of ** doesn't give a shit. Over 20 years standard operating procedure. We all learn the lesson sooner or later.

Go complain at 914club.com. Repeatedly...never give an inch.

Posted by: Larmo63 Apr 14 2017, 08:42 AM

1) I ordered and received 2 out of 5 parts from AA while my card was charged for all parts

2) I'm blocked on eBay by AA because I called them to complain

3) George hung up on me when I called to ask why

4) My girlfriend had to order something from him that was advertised as "NOS" and when it came, it looked like it had sat on a shelf for 45 years gathering dust

5) It was like pulling teeth trying to get a new one shipped, he tried to say we needed to clean it ourselves

6) They sent a perfect replacement after much cajoling and us sending the crappy one back

7) Automobiles Atlanta is a fucking joke and as far as I'm concerned, they don't exist. Nothing seems to embarrass George, you know he reads this stuff

Posted by: Big Len Apr 14 2017, 12:04 PM

It's too bad because I was thinking of ordering a loop carpet set from them, but I have no idea of the quality. I have second thoughts after reading this thread.

http://www.ebay.com/itm/Worlds-best-fitting-Porsche-914-charcoal-loop-carpet-set-/331934188417?hash=item4d48d1c381:g:txoAAOSwI-BWGBxz&vxp=mtr

Posted by: worn Apr 14 2017, 12:10 PM

You did that for me too. Got the replacement almost before I knew there was a problem. And the message arrived before either. My seat covers ought to come today.

But then you have worked with checklists a lot I bet...

Posted by: 914Next Apr 14 2017, 12:14 PM

I live in Atlanta and I'm one of those who has only bought a few things and have had good luck but I don't discount at all the bad experiences of those who have had terrible experiences. I even took my 73' over and had George take a look at it right after I bought it. He knew it was a survivor and wanted to see it. We had a good discussion and he was very complimentary and helpful. With that said I'm very cautious about buying much there.

My current concern is that Jeff, a mechanic who I understand worked for George for quite a few years has now gone back there. He has been at Checkpoint in Marietta for a few years working with Beal Hardy who is a great air-cooled (mostly 356) guy. Jeff is great with 914's and I've been taking my car to him at Checkpoint. Now that Jeff is back at AA I'm not sure what to do? I really liked him and his work but concerned about going to AA?

Posted by: worn Apr 14 2017, 12:19 PM

I had many of the same mistakes. The best thing they have done is publish their catalog which includes some nice thing said about 914s and a lot of things to consider as replacement parts. It is a place to start. I learned about them several years before I found this source of wisdom on the web. About the catalog - I called about a major mistake and mentioned that my catalog was worn out. A new one promptly arrived with my order, and a charge of $5. Now I think that is pretty funny.

Posted by: Nutter965 Apr 14 2017, 01:28 PM

Well 914 Rubber came up trumps shipping bits to me while I'm on vacation in Las Vegas everything arriving with time to spare !!

Go Mark cheers matey

Posted by: Mikey914 Apr 14 2017, 02:24 PM

No problem

Posted by: Keyser Sose Apr 14 2017, 02:35 PM

"Trumps"? Like the President? So that's a bad thing?

Posted by: drgouk Apr 14 2017, 05:33 PM

I have just had correspondence with George, He is prepared to compensate for the card charges, By doing a cracker deal on some small parts I require. I am prepared to give him the benefit of the doubt. I will post an outcome. I think this will be a good test of Auto Atlanta's customer relations. Lets wait and see and hold the comments until we see what happens to be fair.

Posted by: RMGaiss Jul 15 2017, 01:21 PM

I've been dealing with AA since the mid-90's. I have had nothing but positive dealings with them for over 20 years, both in person and by mail, and I have no problems recommending them. Stuff will happen, and it did with me, and it was promptly and properly handled. As long as humans are involved, mistakes will happen. Some of you may find George a bit of a challenge to deal with, but the man knows the car better than anyone I know, and now that I close to Atlanta, [4 hours vs 11 hours], I will continue to use them.

Posted by: Dave_Darling Jul 15 2017, 02:13 PM

It seems that people who go in person tend to get better results than those who rely on the mail. And there are certainly those who have never had a problem, or have had problems fixed when they occur.

But there are way too many people who have had serious problems to ignore.

--DD

Posted by: Dave_Darling Jul 15 2017, 04:56 PM

And guess who is reading this thread?

Hiya, George! Is that you posting as RMGaiss? Or maybe Lionel posting?

--DD

Posted by: banananose914 Jul 15 2017, 04:56 PM

I needed an oil line for my 6. I talked to George and told him that I had been waiting for one for over six months from another supplier. He took one from the set of three, matched the supplier's price and mailed it right out. No problems here.

Posted by: Mikey914 Jul 15 2017, 06:09 PM

George is George,
I think what Dave is objecting to is the appearance of a shill posting on a long dead thread.

Posted by: RMGaiss Jul 15 2017, 06:59 PM

No, this is RMGaiss. I'm not George.

Posted by: mepstein Jul 15 2017, 07:08 PM

Isn't it about time for George to send a newbie to World and talk about better creating a better relationship, apologizing for the past, offer a discount, blah blah blah.

Posted by: mmichalik Jul 15 2017, 08:30 PM

I've done business with George and Auto Atlanta over the past two years and have found him and his team to be professional, courteous and extremely helpful.

George has responded personally to every email that I've sent him directly and has always been straight forward with me.

I've read posts about bad service in the past but, I have yet to experience it. Perhaps they have already turned over a new leaf.

As far as part pricing goes, they are competitive with most others. Sometimes they are more expensive but, convenience makes up for the cost difference in those instances.

Maybe my experiences are unique but, I'm going to continue to use them as needed.

Posted by: pete-stevers Jul 15 2017, 11:47 PM

Posted by: Cracker Jul 16 2017, 06:21 AM

Ok. I will chime in too...I live in Atlanta and have very casually known George for some time now. I have heard of the poor experiences (a few in particular quite bad); mostly misrepresentation claims - associated with AA (its been a long time now). I will say George has always been a gentleman to me and has treated me fairly. Really. I can not speak to the reasons why my experiences differ from so many others (I have my theories) but the reality is I have been treated well. George is knowledgeable, george is quite the personality, george is more than a little full of himself. Undeniably, George has done well in the 914 parts business...and he know's it. Who else would call himself - Dr. 914 (and in the manner in which he does it!)?

As I need his services; he is close to 20 miles away and I do not hesitate in using his services; I have been given no reason (directly) not to. FWIW. Peace.

PS: I am not a newbie and certainly nobody's pawn - just my honest personal experience over time.

T

Posted by: somd914 Jul 16 2017, 07:03 AM

All their orders should come with a jar of vaseline!

Yes, I have a friend who is a long time Porsche enthusiast, is a personal friend of George's, and speaks highly of him. My friend is surprised with the bad press. Friends and everyday customers get different treatment apparently.

I typically ignore vendor hate threads, but given my experiences including being accused of lying about an order that was missing a few dollar item sent me over the edge with these guys.