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914World.com _ 914World Garage _ PMB delivery times
Posted by: Calwaterbear Sep 27 2017, 05:41 PM
OK so I paid and recieved confirmation of payment on Sept 14th (for rebuilding my 2 front calipers. So here we sit 2 weeks out, and I havent seen or heard anything. At what point should I give em a call and see whats up?
Posted by: Dion Sep 27 2017, 05:51 PM
Hang tight. Are they normal calipers? The more exotic ones can take up to 4-6 weeks.
From what I understand they rely on outside sources for plating and such. So that’s a time factor. PMB is a stand up outfit.
Don’t panic. Just could be a one off lazy postal worker too.
Posted by: Rand Sep 27 2017, 05:51 PM
Um, definitely before posting here.
Posted by: porschetub Sep 27 2017, 06:04 PM
that's not long @ all,why post on here when you can contact,I've used this forum once for the same reason but that was a six week wait from a seller on here.
You are kinda out of line really sorry.
Posted by: mepstein Sep 27 2017, 06:25 PM
If they didn’t have a set sitting on the shelf, it’s going to take a bit of time to have cleaned, plated, built, shipped.
I owe pmb a set of core calipers and it’s taken me more than 2 weeks to return. 
Posted by: Cracker Sep 27 2017, 06:46 PM
Oh yeah! You've done been screwed...they went out of business last week! 
Tony
Seriously! Give it a little time...here are how my calipers came back this Summer. They do excellent work! The wait will be worth it...
Posted by: BeatNavy Sep 27 2017, 07:03 PM
Send them an email. I ordered strut inserts a few weeks ago (maybe late on a Friday or even on a Saturday) and didn't hear anything for about two weeks. I shot them an email and they responded immediately. They had just missed it in their fulfillment process somehow, and they got them out priority mail the next day at no extra cost. Small mistake, but they more than made up for it.
Let 'em know. If something fell through the cracks, they'll make it right.
Posted by: Calwaterbear Sep 27 2017, 07:03 PM
Judging from the replies, I guess I need a bit more explaination. I sent in my calipers, along with a second set in May. I admit I didnt see the first couple of invoices (In My defense I was out of the country) , so I paid it this month on the 14th. So I guess my assumption was once they had finished the rebuild - they sent out the invoice? Maybe I'm wrong, maybe they don't start working on them till they recieve payment?
I have no idea, I was just getting antsy because they have had the calipers for 4 months.
Not looking to Trash PMB by any means, I know they are a first class outfit. And I will call them when they open tommorrow, but i figured I could check here first, didn't know I was in for an anal aperture mastication!
Posted by: SirAndy Sep 27 2017, 07:04 PM
Posted by: Calwaterbear Sep 27 2017, 07:28 PM
that's not long @ all,why post on here when you can contact,I've used this forum once for the same reason but that was a six week wait from a seller on here.You are kinda out of line really sorry.
As I said , I didn't give complete info, thats on me. They have had the calipers since mid May, I didn't just send em in. I assumed me getting an invoice meant they were finished, and ready to ship.
Thats why I was asking, been a couple of weeks since I settled up, no notice or sign of the calipers. I'll call em in the morning to get clarification.
Posted by: raynekat Sep 27 2017, 08:27 PM
Lots of time they send out an "invoice" just so you know what it's gonna cost in the end when they're finished.
Call them.
They are quite friendly and will give you all the info you need.
Posted by: GeorgeRud Sep 27 2017, 08:37 PM
I know Eric's been away from the office for a bit, but they'll do right by you. If you don't hear, give them a call to be sure.
Posted by: Socalandy Sep 27 2017, 08:44 PM
Absolutely no need to panic, reach out to them for an update
Posted by: colingreene Sep 27 2017, 09:08 PM
Posts a thread before calling/emailing.
Weird world we live in.
Posted by: 914_teener Sep 27 2017, 09:35 PM
Posts a thread before calling/emailing.
Weird world we live in.
Posted by: burton73 Sep 27 2017, 09:45 PM
Bob B
Posted by: KELTY360 Sep 27 2017, 10:17 PM
At what point should I give em a call and see whats up?
Why would you even ask? Haven't you ever done a followup on an order? Just pick up the damn phone!
Posted by: Mikey914 Sep 27 2017, 11:04 PM
Eric is a good guy, if there is a hold up I'm sure there's a good reason. Just know that he will always do the right thing, I trust him with my rebuilds, and sometimes it takes awhile, but there is none better.
Drop him a call I'm sure he's got you covered.
Posted by: Calwaterbear Sep 28 2017, 10:08 AM
and I'm still getting trashed. I get it, pick up the phone.
I guess I took their website to litterally!
" We are a small high end restoration shop. While we love to chat about old cars and cool calipers, our time is limited. With that said; If you receive a tracking notice that states your calipers have arrived, please do not call us and ask us if your calipers have arrived (yes, this happens 6-8 times per day)... Rest assured, your calipers have arrived."
so i kind of took them at their word, really didn't want to bother them unless i became convinced there was an issue.
So, I was asking for time frames to see if a 4 month time frame was normal? and if anyone knew about billing verses work completion practices in their shop.
Thats all, just that simple.
Posted by: burton73 Sep 28 2017, 10:20 AM
and I'm still getting trashed. I get it, pick up the phone.
I guess I took their website to litterally!
" We are a small high end restoration shop. While we love to chat about old cars and cool calipers, our time is limited. With that said; If you receive a tracking notice that states your calipers have arrived, please do not call us and ask us if your calipers have arrived (yes, this happens 6-8 times per day)... Rest assured, your calipers have arrived."
so i kind of took them at their word, really didn't want to bother them unless i became convinced there was an issue.
So, I was asking for time frames to see if a 4 month time frame was normal? and if anyone knew about billing verses work completion practices in their shop.
Thats all, just that simple.
For me, I am billed after the work was finished and ready to ship. I have not had any problems. So PMB has done a few cars of mine. 76 914, 86 Carrera, 70 914-6 that I got the brakes from after a lot of work and they are doing my 6 #41 as we speak.
Bob B
Posted by: Cracker Sep 28 2017, 10:56 AM
You got to have thick skin around here pal...I chose to handle your issue with "humor" but when you raise question(s) about PMB/Eric around here - be ready. Many around here will have his back no matter the deal/facts (just sayin'). PMB is unparalleled in the quality of brake restorations...hang tight and you will be alright.
Tony
and I'm still getting trashed...
Posted by: Vacca Rabite Sep 28 2017, 11:31 AM
No to be too much of a dick, but...
If you wanted a pat on the back, you came to the wrong barn kiddo.
Many of us are running PMB on our cars. Some of us, me included, buy his stuff on spec - before we even have a running car to put it on. PMB hits Porsche events on both coasts, and he lives in the middle. His customer service is second to none.
Seriously, all you had to do was call. Or email. Or send him a PM on this board.
And yeah, this is me trying not to be a dick right now.
Zach
Posted by: LowBridge Sep 28 2017, 12:44 PM
No to be too much of a dick, but...
If you wanted a pat on the back, you came to the wrong barn kiddo.
Many of us are running PMB on our cars. Some of us, me included, buy his stuff on spec - before we even have a running car to put it on. PMB hits Porsche events on both coasts, and he lives in the middle. His customer service is second to none.
Seriously, all you had to do was call. Or email. Or send him a PM on this board.
And yeah, this is me trying not to be a dick right now.
Zach
Posted by: Calwaterbear Sep 28 2017, 01:46 PM
No to be too much of a dick, but...
If you wanted a pat on the back, you came to the wrong barn kiddo.
Many of us are running PMB on our cars. Some of us, me included, buy his stuff on spec - before we even have a running car to put it on. PMB hits Porsche events on both coasts, and he lives in the middle. His customer service is second to none.
Seriously, all you had to do was call. Or email. Or send him a PM on this board.
And yeah, this is me trying not to be a dick right now.
Zach
once again: Never questioned PMB quality or reputation. I already knew that - thats why i sent him my calipers to be rebuilt (in May)
so:
check out the time of my original post: Right - so they were closed. this morning, still closed, and by the time they opened, I was elbow deep in DNA.
not sure why you think I wanted a "pat on the back" what I really wanted was information on when PMB billed! Fortunately Bob B was nice enough to provide me with the exact info I was asking for: ie, they bill him after the work was done.
so once i knerw that, (thanks to the forum) then I knew there must be a problem!
Finally reached em a couple of hours ago - and guess what? calipers were finished - hurrah!! but for some unexplained reason they had been sitting there, never got mailed out.
They now have them on the way.
never questioned PBMs quality of work or reputation, all i was trying to do was get information from someone who kew - Thanks Bob! That directed my actions! just like how a forum is supposed to work - IMHO, guys in the know providing info to guys trying to learn or figure it out!
Please feel free to keep on trashing me, I have no problem with that - as long as it makes you feel better - go for it!
Posted by: Rand Sep 28 2017, 02:41 PM
I don't think anyone here intended to trash on you. A couple takeaways:
1. Always go directly to the person/vendor in question before starting a public thread.
2. Embrace the flack rather than let it get to you. It's part of the shop culture. 
Glad it's all working out. Looking forward to seeing your car with the new binders.
Posted by: r_towle Sep 28 2017, 03:00 PM
Zach is never a Dick.
Posted by: Rand Sep 28 2017, 03:05 PM
He said he wasn't too much of one. Good thing size doesn't matter. 
Posted by: Eric_Shea Sep 28 2017, 04:16 PM
Who are you?
Ok... just dug in. You must be Carl Johansen?
We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)
Here's your invoice email log...
We tried.
Posted by: Edward Blume Sep 28 2017, 04:20 PM
![popcorn[1].gif](style_emoticons/default/popcorn[1].gif)
Posted by: 914_teener Sep 28 2017, 04:59 PM
Who are you?
Ok... just dug in. You must be Carl Johansen?
We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)
Here's your invoice email log...
We tried.
Still struggling to understand what an invoice is so he needs help from us to inform what that means.
Posted by: Rand Sep 28 2017, 05:05 PM
Ok, on the flip side, the vendor shouldn't be doing this ^^ in public either.
Posted by: Cairo94507 Sep 28 2017, 05:12 PM
Simply admit you approached this issue incorrectly, learn from it and move on. Stop trying to justify your actions, it is not productive. All of us, me included, have bought a lot of "stuff" for our cars from Eric. I have met him personally and he is a great guy. The first rule in business, is when you have a problem, call and speak with them directly. That will resolve 95% of all issues. OK, back to your regular programming now. Cheers, 
Posted by: Eric_Shea Sep 28 2017, 05:17 PM
Ok, on the flip side, the vendor shouldn't be doing this ^^ in public either.
What's wrong with showing how many times we sent the invoice??
Posted by: SirAndy Sep 28 2017, 05:22 PM
Who needs facts when you can just make up stuff?
Posted by: Rand Sep 28 2017, 05:29 PM
See how that works Cal? Smite me in my shiney metal ass.
Posted by: Rand Sep 28 2017, 05:33 PM
https://www.youtube.com/watch?v=MHft4OR7Rus
Erc may understand...
https://www.youtube.com/watch?v=MHft4OR7Rus
Posted by: Cracker Sep 28 2017, 05:59 PM
Rand - I will never get those three minutes back - ever. Shame on you. 
BTW: I see no issue in PMB sharing and email attempt history...especially so within the context of this thread. Eh?
Tony
Posted by: Rand Sep 28 2017, 06:22 PM
Rand - I will never get those three minutes back - ever. Shame on you.
BTW: I see no issue in PMB sharing and email attempt history...especially so within the context of this thread. Eh?
Tony
Who is this now? Something about a reverend or some such. Oof, we gotta stop this. Love ya Tony.
Posted by: Mikey914 Sep 28 2017, 06:31 PM
I've been in exactly this situation. It's really easy to go WTF where is my stuff, but transposed numbers in a email contact we received means you are not getting our contact attempts. We don't have a phone number so we have to wait until you contact us. A vendor will not hold it against you to check up on where we are at on something. In fact some people that have done this are WAY too patient, like 6-8 weeks.
A straight forward answer can usually be obtained quickly with a call. Especially with a reputable vendor.
Posted by: 914_teener Sep 28 2017, 06:37 PM
I've been in exactly this situation. It's really easy to go WTF where is my stuff, but transposed numbers in a email contact we received means you are not getting our contact attempts. We don't have a phone number so we have to wait until you contact us. A vendor will not hold it against you to check up on where we are at on something. In fact some people that have done this are WAY too patient, like 6-8 weeks.
A straight forward answer can usually be obtained quickly with a call. Especially with a reputable vendor.
Yea Mark but jeez...
He hasn't even paid for it!
Either it is laziness or BS.
It proves that the spoken word is not the same as the written word....especially on the internet. I love this site but jeez come on.
Posted by: 914_teener Sep 28 2017, 06:38 PM
oh....yea...that reminds me.
I am putting my GB buy in now....gotta put up
Posted by: Calwaterbear Sep 28 2017, 08:11 PM
Who are you?
Ok... just dug in. You must be Carl Johansen?
We sent you invoices every 2-3 days requesting payment (7x in one month). Numerous phone calls too I'm told (back in July)
Here's your invoice email log...
We tried.
Eric,
I assume I spoke with you this morning, and I appreciate your help. I can however tell you that I never recieved a call. correction, I did recieve a call in response to my call early on, regarding if I should send in a second pair of calipers of a late model, and also to correct a wrong zipcode, both of those calls happened in May to the best of my recollection. . so I'm not sure who told you multiple calls, or if they actually- refering to those calls, but I never recieved a call in regards to the invoice. . I can also tell you, and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?
part of the problem was I was out of the country for a significant portion of the time, I have a research project based in Brazil that requires alot of my time.
I have already freely admitted I did not pay the invoice until sept 14th. And as you confirmed on the phone, this morning for whatever reason, after payment, the calipers had never been mailed out.
People are right, I should have called - which I did , but could not reach anyone because of hours, so I simply came to the forum to get some info on others and the time that had expired between payment and delivery. If my experience was normal, I would not have called. But it became apparent something was wrong, so I was able to call you today!
I understand I will get crucified by some members here, but lets make sure if you say several phone calls were made, and invoices were emailed every 2 or 3 days - lets make sure that actually matches up to what happened here! right? isn't that fair?
thank you,
and let the flaming begin. if anyone wants my personal phone number to call me up and personally cuss me out and tell me I'm a scum bag, just PM me, I'll send it to you. or I'm sure Eric will provide that info for you to continue your stompfest!
Paid for the work, didn't recieve the product, wondered why, and what was standard practice, thankfully Eric solved the mystery, in the meantime, I get pursued and shouted down by an angry mob - interesting!
Posted by: Calwaterbear Sep 28 2017, 08:39 PM
Ok, on the flip side, the vendor shouldn't be doing this ^^ in public either.
What's wrong with showing how many times we sent the invoice??
I have no problem with you showing the log. The problem I have is it does not match up with your narative. There is no evidence at all that you sent invoices every 2 or 3 days - in fact, it pretty much proves that statement is complete BS.
And thankfully, you yourself provide the evidence that in fact, your statement is incorrect.
Posted by: Calwaterbear Sep 28 2017, 08:43 PM
Who needs facts when you can just make up stuff?
right, so please compare the invoice log with Erics narrative. because apparently, I am misreading it. I can't for the life of me see any evidence of invoices being set out every 2-3 days, or 7 times in a month. can you please show me how I am missing that?
Posted by: Calwaterbear Sep 28 2017, 08:48 PM
I've been in exactly this situation. It's really easy to go WTF where is my stuff, but transposed numbers in a email contact we received means you are not getting our contact attempts. We don't have a phone number so we have to wait until you contact us. A vendor will not hold it against you to check up on where we are at on something. In fact some people that have done this are WAY too patient, like 6-8 weeks.
A straight forward answer can usually be obtained quickly with a call. Especially with a reputable vendor.
Yea Mark but jeez...
He hasn't even paid for it!
Either it is laziness or BS.
It proves that the spoken word is not the same as the written word....especially on the internet. I love this site but jeez come on.
you didn't bother to read the thread right? the calipers were paid for sept 14th. so I assume thats where you are confused? you think i'm not paying, and bitching?
to bring you up to speed, the calipers were paid for 2 weeks ago. and according to mark, somehow they never got mailed out, until I called today. I appreciated Erics help in tracking down the issues, and getting the oversight corrected, so my calipers are on my way.
Posted by: injunmort Sep 28 2017, 08:52 PM
wow, did the pope send you guys? an awful lot of absolution going around. a member asks a legitimate question about turnaround, no aspersions cast, for a service he contracted for and gets flamed for asking " what is a reasonable time iby the board or adinstrators concenus?'. legitimate question regardless of contract. misunderstandings and miscommunications happen, we are all human. i ponder why ( no disrespect to pmb) why one vendor gets so much lattitude to failures of performance and other vendors like autoatlanta gets flamed? is this business or personal?
Posted by: wndsnd Sep 28 2017, 08:52 PM
Zach is never a Dick.
There is one one true Dick here.
Posted by: mb911 Sep 28 2017, 09:02 PM
Valid question from poster =check
Valid response from Eric=check
Time to move on and let this be handled by the 2 direct party's=check..
Posted by: mepstein Sep 28 2017, 09:04 PM
Mistakes happen. God knows I make more than most. It’s a 914 forum. Let’s move on guys.
Posted by: Larmo63 Sep 28 2017, 09:08 PM
Posted by: porschetub Sep 28 2017, 10:25 PM
Simply admit you approached this issue incorrectly, learn from it and move on. Stop trying to justify your actions, it is not productive. All of us, me included, have bought a lot of "stuff" for our cars from Eric. I have met him personally and he is a great guy. The first rule in business, is when you have a problem, call and speak with them directly. That will resolve 95% of all issues. OK, back to your regular programming now. Cheers,
,Micheal,what a time waster,he needed to bleat and got shot down .Yes lets park this one up
.Posted by: Eric_Shea Sep 29 2017, 08:20 AM
and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?
May 9 - Received
Following month, issues with sending in cores for partial payment. A bit of back and forth I'm being told.
June 6 - Complete
June 9th - 3 days
June 13th - 3 days (weekend in there)
June 16 - 3 days
Gave it a rest for a while, figuring you were on vacation.
July 6th
July 8th - 2 days (viewed on that day but didn't contact or pay until September)
July 10th - 2 days (viewed again, didn't pay for another two months)
July 13th - 3 days
Gave it another rest...
August 11th - started up again.
For the record, there's no malice, I'm not attacking you as you appear to be toward me. I'll stand by my 2-3 day statement.
I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...
I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.
Oh well... such is life. Carry on, I'll be exiting stage left here. I have way too much shit to do to partake in any more Internet drama.
Posted by: jmalone Sep 29 2017, 10:40 AM
So lots of drama... Carl I think that responses to your original post illustrate the respect that 914 owners ( Ferrari owners as well ) have for Eric and PMB. His workmanship and products are incredible. On top of that he shares his wealth of knowledge and supplies the parts we need if we wish to do the job ourselves.
My experience includes him responding in detail to my questions regarding suspension set-up, having him rebuild my calipers and supplying parts and info to assist me in rebuilding calipers. and overall assisting me in getting my car working well. This tempest illustrates line is that Eric has built up an incredible amount of respect and goodwill that Eric and PMB have built uo.
The bright side is that you will love your calipers 
Posted by: SirAndy Sep 29 2017, 10:48 AM
I think at this point it's pretty clear why people reacted the way they did and why most of us wouldn't even think about comparing PMB to AA.
Also worth noting that if you go and read some of the threads about AA, there's always people that have positive dealings to report.
It just seems like the drama is what sticks in peoples heads, nobody remembers positive news.
Posted by: matthepcat Sep 29 2017, 11:11 AM
PMB Rocks.
Saved my ass in the past more than once (embarrassingly for me) when I was new to 914's. I know they care about us guys slaving away in the garage to do it our-self.
Posted by: 914_teener Sep 29 2017, 01:23 PM
I think at this point it's pretty clear why people reacted the way they did and why most of us wouldn't even think about comparing PMB to AA.
Also worth noting that if you go and read some of the threads about AA, there's always people that have positive dealings to report.
It just seems like the drama is what sticks in peoples heads, nobody remembers positive news.
.....well what I think happens is that the OP is trying to create a narrative that is news that is not necessarily true.
That is what creates the drama and then whatver is true doesn.t matter.
Posted by: Calwaterbear Sep 30 2017, 09:37 AM
real simple Eric and your minions:
frst - the core question: who is it that did not send out the calipers?
so now the short story version
1. Payment sent -
no communication other than reciept of payment.
2. 2 weeks later, no calipers, no communication - I ask people here what kind of response time to expect - I'm told 2-3 days very prompt
so i deduce somethings wrong
I call -
your reponse
OOPs. somehow it slipped through the cracks, It will be sent out immediately!
Thats it, thats all I wanted, my calipers.
unfortunately I made the mistake of publically revealing you screwed up
and now you and a bunch of your buddies are a week into trying to hammer me.
and the best part is you and many others here figure if you shout loud enough and disparage me, somehow YOUR PROBLEM goes away!
Not delivering? Eric - thats your problem, no matter how you spin it - thats on you and your company.
I'll continue this debate as long as YOU see fit. But I will always bring it back to the facts.
fire away guys, lets keep this "PBM screwed up, so now they are trying to shout down the guy that made that inconvienient truth public! " thread going - and at the top of the list in the forum!
have a nice day, I look forward to long conversations aboutr how you guys justify not delivering!
BTW - nice try Eric, no way is that stuff listed below "7 times per month and 2-3 times per week" - no matter how you try to justify your public posting, the evidence YOU provide shows you made false statements - you own that -
I forget - who is it that did not send out the calipers?
and your log confirms that you were not sending invoices every 2-3 days - read your own log. according to my email: May 9, June 6th & 9th, July 9th & 13, and Aug 11. how is thay 7 in a month? or every 2 or 3 days?
May 9 - Received
Following month, issues with sending in cores for partial payment. A bit of back and forth I'm being told.
June 6 - Complete
June 9th - 3 days
June 13th - 3 days (weekend in there)
June 16 - 3 days
Gave it a rest for a while, figuring you were on vacation.
July 6th
July 8th - 2 days (viewed on that day but didn't contact or pay until September)
July 10th - 2 days (viewed again, didn't pay for another two months)
July 13th - 3 days
Gave it another rest...
August 11th - started up again.
For the record, there's no malice, I'm not attacking you as you appear to be toward me. I'll stand by my 2-3 day statement.
I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...
I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.
Oh well... such is life. Carry on, I'll be exiting stage left here. I have way too much shit to do to partake in any more Internet drama.
Posted by: Calwaterbear Sep 30 2017, 09:48 AM
stuff cut out
I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...
I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.
stuff cut out
As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval
BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!
Posted by: altitude411 Sep 30 2017, 10:55 AM
''fire away guys, lets keep this "PBM screwed up, so now they are trying to shout down the guy that made that inconvienient truth public! " thread going - and at the top of the list in the forum! ''
Posted by: Calwaterbear Sep 30 2017, 11:00 AM
''fire away guys, lets keep this "PBM screwed up, so now they are trying to shout down the guy that made that inconvienient truth public! " thread going - and at the top of the list in the forum! ''
Thanks,
I appreciate your help, and your contribution!
Posted by: draperjojo Sep 30 2017, 11:35 AM
When you work with car parts, sometimes ya gotta deal with the dipsticks...lol
Posted by: SirAndy Sep 30 2017, 02:04 PM
sorry if my job requirements don't meet your approval
BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!
So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
Posted by: 914_teener Sep 30 2017, 02:15 PM
sorry if my job requirements don't meet your approval
BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!
So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
Troll or stalker or both Andy.
Posted by: Calwaterbear Sep 30 2017, 03:04 PM
sorry if my job requirements don't meet your approval
BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!
So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
Thank you for your participation in raising the profile of this situation. The issue here is the lack of delivery AFTER the calipers were paid for. see how that works, I pay for them. Eric doesn't deliver them, does not contact me, then, I ask what is an acceptable time to wait, i get slammed by guys like you deflecting and spinning any excuse you can for Eric. while Eric starts spouting my name all over the forum and deflects from the issue. Eric screwed up - no biog deal. once i contacted him by phone, or he saw the thread - why not simply turn it into a marketing/ customer service opportunity.
In my opinion, the response should have been, holy cow, I didn't realize there was an issue. I checked into it, and sure enough, we simply misplaced the calipers and didn't get them mailed out. I will correct that ASAP.
Probably would have made me a customer fro life and impressed a lot of people here.
Instead he chose to start with ridiculous claims - proven false by his own posts, then doubling down. The good news he influenced myself and probably others here with his treatment of that issue. Funny thing, I have recieved several PMs from individuals who have been treated poorly as well.
regardless, He chose to go into the Denigrate and bad mouth the complainer.
Thats his choice. Kind of odd that the whole problem started with him not delivering the parts that were paid for. How do you thinkl I should have responded? and more importantly, how do you think he should have responded, if it were you in the "where are my parts" boat.?
Posted by: Calwaterbear Sep 30 2017, 03:07 PM
Troll or stalker or both Andy.
way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!
Posted by: ConeDodger Sep 30 2017, 03:07 PM
stuff cut out
I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...
I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.
stuff cut out
As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval
BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!
Can I ask a question? Why didn't you call Eric or one of his guys to tell them you'd be out of the country? I ask because it would have been on my to-do list for sure. I wouldn't want the calipers to walk away from my porch under the arm of some package pirate while I was away.
I can see how this could happen on PMB's part. They finished the calipers and notified you several times. It really doesn't matter if it was every three days or eleven times in one month. They made every effort. Much more than I would have done and I own a business too. I would have put them on a shelf marked "limbo." And waited for you to surface. Disappearing disrupts the rhythm of the business. You made the payment finally, and his employees didn't connect the random payment with calipers sitting on the limbo shelf. Kind of understandable...
If you had actually called Eric at any point, and mentioned you'd be in Brazil on an extended research project, you'd have had a pretty cool conversation. Eric's wife is Brazilian. Everyone in the house speaks Portuguese. He's been there many times and probably would have hooked you up with some tips on what to see when you had some time.
For me, this all comes down to you. You didn't pay in a timely manner. You didn't communicate. Eric saying he tried to contact you every three days or eleven times in one month is just simple hyperbole. Everyone does that occasionally. Regardless of the numbers, his guys made considerable effort.
Help me understand why you're so sure this is PMB's mistake?
Posted by: draperjojo Sep 30 2017, 03:26 PM
I think this thread has hit the whining limit...jesus.
Posted by: 914_teener Sep 30 2017, 03:37 PM
Troll or stalker or both Andy.
way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!
You sent in cores that were questionble from somewhere.
PMB invoiced you and is waiting for your money.
Those are the facts and the rest is bullshit.
Go somewhere else with your hyped up bs story
Posted by: Calwaterbear Sep 30 2017, 04:52 PM
Troll or stalker or both Andy.
way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!
You sent in cores that were questionble from somewhere.
PMB invoiced you and is waiting for your money.
Those are the facts and the rest is bullshit.
Go somewhere else with your hyped up bs story
1. not true - good cores from my 14, PLUS a complete set of a late 914 about a month later. The fact that my cores are ready for return , and the late models I reciecved credit for - that would indicate they all weere good - right?
2. PMB has recieved payment - 9/14 . I am still waiting for my Calipers.
so it looks like your "alternative" facts are in fact the Bull Shit in this instance.
Posted by: Calwaterbear Sep 30 2017, 05:08 PM
Can I ask a question? Why didn't you call Eric or one of his guys to tell them you'd be out of the country? I ask because it would have been on my to-do list for sure. I wouldn't want the calipers to walk away from my porch under the arm of some package pirate while I was away.
well, turns out it is a large multinational project (multimillion dollar) and i handle the logistics from here in USA. wether or not I got calipers, or they were ready was not really on the radar, I have alot of stuff to worry about to make sure the project comes off. I simply don't have the capacity to think of alot of other stuff.
I can see how this could happen on PMB's part. They finished the calipers and notified you several times. It really doesn't matter if it was every three days or eleven times in one month.
I agree - EXCEPT why make that claim, when it was simply untrue? what wlould Eric have to gain from that? He brought into question his own credibility by making obviously incorrect statements.
They made every effort. Much more than I would have done and I own a business too. I would have put them on a shelf marked "limbo." And waited for you to surface.
Exactly - so when I "resurfaced" and sent in the payment, what would you have done then?
Disappearing disrupts the rhythm of the business. You made the payment finally, and his employees didn't connect the random payment with calipers sitting on the limbo shelf. Kind of understandable...
He has the accounting software to keep track of all this, and he was able to find all of the referenced material - so whats the issue there?
If you had actually called Eric at any point, and mentioned you'd be in Brazil on an extended research project, you'd have had a pretty cool conversation. Eric's wife is Brazilian. Everyone in the house speaks Portuguese. He's been there many times and probably would have hooked you up with some tips on what to see when you had some time.
Maybe so? never know will we! I've been going down there on these projects since 1992. unfortunately, I don't have time for "fun" and the vast majority of my time is spent in the Cerrado , away from any major towns - pretty spotty cell coverage, almost no internet.
For me, this all comes down to you. You didn't pay in a timely manner. You didn't communicate.
Right, I'm sorry, It's all my fault. It should be my responsibility to break into PMB and get my calipers?. I kind of thought that they would deliver them, you know, thats kind of the way it works!
Eric saying he tried to contact you every three days or eleven times in one month is just simple hyperbole. Everyone does that occasionally.
Why are you making excuses for him lying - then doubling down? You admit he lied, then try to excuse it away as "everytone does it" why do you think that is OK?
Regardless of the numbers, his guys made considerable effort.
autosending an invoice by software is not a particulalry massive effort.
Help me understand why you're so sure this is PMB's mistake?
OK - Has the bill been paid?
Have the calipers been delivered?
not sure how you are thinking that is my issue?
and BTW - phone calls made - 3 or 4 of them, were always from me to PMB - never one the other way (unless they were returning a message)
[/quote]
Posted by: Calwaterbear Sep 30 2017, 05:10 PM
I think this thread has hit the whining limit...jesus.
I'm telling your bishop you swore!
Posted by: draperjojo Sep 30 2017, 06:11 PM
I think this thread has hit the whining limit...jesus.
I'm telling your bishop you swore!
Here ya go Sport, call him 800-944-6377 haha
Posted by: mb911 Sep 30 2017, 06:45 PM
Holy shit this thread is just dragging on. enough already handle it privately and move on.
Posted by: Unobtanium-inc Sep 30 2017, 08:03 PM
I've owned small businesses for decades and I'm going to venture a guess on what happened here. Any small business-man wears many hats, shipping, receiving, restoring, inventory, accounts payable, accounts receivable, it goes on and on. When you run a small business successfully, which it sounds like PMB does, you take your time pretty seriously, because at the end of the day time is the one thing you can't make more of. So when you spend a large amount of time trying to get paid for a job you did work on (more time spent here), and get silence in response you tend to feel a little salty about it. So when you do finally get paid you can see where you don't make it a top priority to get right on shipping that stuff out. Obviously if the guy went months without paying he can go a few weeks without seeing his parts. Or it could just be that you messed up the rhythm of order finished, orders paid, orders shipped, and made it on the back burner shelf. Either way this is classic customer who didn't play by the rules but expects a small business to adhere to the letter of the law. Small businesses are not Wal-Mart, they are usually one dude, a family member, and a couple other dudes, most of which are over-worked, so you have to expect a little lee-way compared to the response you get from Amazon on shipping. Also, one thing this thread has taught everyone about proper protocol when asking about a vendor, is that you attempt contact with that vendor before you go public. Forums like this a great for outing bad vendors, not like the old days when people could fly under the radar by running slick ads in magazines, but it's dangerous to ask even an innocent question about a vendor before attempting to make contact. With that being said it sounds like your calipers are en route and based on the references for the high quality of PMB's work you should ultimately be very satisfied with the end product, so all is well that end's well.
---Adam
Posted by: MoveQik Sep 30 2017, 11:24 PM
I don't know the OP but I have read the entire thread and I can contribute this...
I do not work for a large international company that has me on extended projects out of the country. I did not order/pay for/receive new calipers. However...I DID win a new set of calipers from PMB and I have yet to see his crew drive out to my house in AZ to remove mine, install theirs and send me on my way. I call bullshit!!! ADDITIONALLY...at a recent 914 event in Colorado Eric just sat there and played his guitar and made no effort to replace my calipers in the parking lot of the hotel when clearly he had plenty off time to do so! He obviously could have done it in between the time he was working on cars to help out two other 914 guys get their cars back on the road. But whatever....he is clearly a jerk and I am glad this thread surfaced to call him out!
No wait....my calipers were won from a raffle that he donated to and and at EVERY event he ends up under a car to help out another 914 owner to get back on the road. And, he provides the finest product on the market for our cars. Never mind...I have no complaints about PMB.
Posted by: rmdinmd Oct 1 2017, 05:28 AM
The bottom line is simple; Instead of posting here first you should have contacted PMB. My preferred method normally is by Email or PM, It may take a few days but in the end I have always ended up happy and I suspect they are ok with me as a customer. This method has worked well with several venders when I fell into the cracks. You however seem to be like a man I had on my paper route as a kid; one I eventually refused to have as a customer as he was such a pain in the ass! 
Posted by: Calwaterbear Oct 1 2017, 11:21 AM
I came here first, in my mind - To Give PMB the benefit of the doubt. i simply asked what was the expected wait time for delivery, after payment.
THATS IT! Thats all it was. I recieved a response - several, indicating it was typically a few days!
OK, so now i know something is wrong - so i call them up.
Eric says, oh yeah, here iti is, it must have fell through the cracks, I'll get it out immediately, you should see them in a couple of days.
great, i appreciated that.
all of a sudden here comes the calvary rushing to Erics defense, slamming me every which way. Fine - no problem, fire away guys. Then Eric posts my name here, again no problem, but whil your at it, would you mind actually shipping out my calipers?
So far, no calipers, no tracking number, no emails, just attempts at public humiliation and intimidation!
sorry it didn't happen in the order demanded by the forum members.
but i do thank you for the opportunity to keep this discussion current and at the top of the list! it's always nice to be on the "best seller" list!
Posted by: Cairo94507 Oct 1 2017, 11:35 AM
Posted by: SirAndy Oct 1 2017, 01:21 PM
Oh wait, i thought you were talking about yourself ...
Posted by: mepstein Oct 1 2017, 03:06 PM
I hope you realize that for Eric, pmb performance is his business, livelihood and most probably how he feeds his family. He sure isn’t going to your employer to say disparaging things about you. This private issue should have never been made public.
Posted by: Lucky9146 Oct 1 2017, 03:59 PM
Continued response is what calwaterbear wants it appears so if responses stop it will slowly sink to the bottom and be forgotten.
This has gone on way too long IMHO
Posted by: porschetub Oct 1 2017, 05:05 PM
he won't give up and has shown his real personality ....its just over really.
Posted by: AndyB Oct 1 2017, 05:11 PM
I came here first, in my mind - To Give PMB the benefit of the doubt. i simply asked what was the expected wait time for delivery, after payment.
THATS IT! Thats all it was. I recieved a response - several, indicating it was typically a few days!
OK, so now i know something is wrong - so i call them up.
Eric says, oh yeah, here iti is, it must have fell through the cracks, I'll get it out immediately, you should see them in a couple of days.
great, i appreciated that.
all of a sudden here comes the calvary rushing to Erics defense, slamming me every which way. Fine - no problem, fire away guys. Then Eric posts my name here, again no problem, but whil your at it, would you mind actually shipping out my calipers?
So far, no calipers, no tracking number, no emails, just attempts at public humiliation and intimidation!
sorry it didn't happen in the order demanded by the forum members.
but i do thank you for the opportunity to keep this discussion current and at the top of the list! it's always nice to be on the "best seller" list!
Cal,
You are not the only one to have problems with PMB. Not counting myself I know of several 914/911 owners who have had problems. Throwing your personal information for all to see is the kind of move I wouldn't of expected but after watching all the flaming going on because you posted, I will say this, PMB isn't perfect neither is AA, but the main reason you are being flamed is because you called out a member vendor that is also an admin, not that it's a conflict of interest at all. So many on this thread have called out To Eric's rescue. There is nothing wrong with you starting a question thread. I did and I got flamed by admins and then PMB or Eric shut the thread down about his company so you can take that for what it's worth. I just cannot believe how quick mistakes are the customers fault. I hope you at least get what you paid for, eventually. Oh I better say no axe to grind or Andy might jump in with that crap yet again. Bottom line is, I hope you get what you paid for, and don't get kicked to the curb where PMB won't fill your order. Yes I have seen it first hand.
AndyB
Posted by: SirAndy Oct 1 2017, 05:39 PM
You keep repeating this nonsense as if that somehow is going to magically turn it into a fact ...
I highly doubt anyone who has spoken out in support of Eric in this thread thought to himself "I must defend this guy, he's an admin".
Do you have any idea how ludicrous that sounds to anyone but you?
Posted by: injunmort Oct 1 2017, 06:12 PM
what nonsence is andyb repeating, exactly? op asks a legitmate question, without casting aspersions on anyone, and any opinion that is not in line with your cult of personality is heresy?i andys experience was not pleasant, fortunately have never had a reason to seek pmbs' service,but if i had, this would not instill confidence in my choice and your credibility. did i mention to all you ass clowns my 914 runs and drives and i use aa as a go to vendor
Posted by: SirAndy Oct 1 2017, 06:20 PM
The part i quoted in my post above.
The part where he implies people only defend Eric because he's an admin.
Posted by: SirAndy Oct 1 2017, 06:22 PM
Why don't you tell us how you really feel?
Posted by: injunmort Oct 1 2017, 06:33 PM
because you cant take the truth
Posted by: SirAndy Oct 1 2017, 06:39 PM
Try me ...
Posted by: r_towle Oct 1 2017, 07:04 PM
I travel all over and for some terrible reason I can't seem to find places that my email doesn't work anymore. It even works on planes now. I am seriously going to find someplace it does not work and take a vacation there!
Posted by: injunmort Oct 1 2017, 07:13 PM
you ever heard of impartiality and accountability, of course not you in cali, wax your particitpation trophy. we are all impressed over here in the east.
Posted by: 914_teener Oct 1 2017, 07:21 PM
Look what showed up on my 87 Whirpool washing maching with D-jet gentle cycle!
Must have been for participation!
Whoo Whoo!
Posted by: injunmort Oct 1 2017, 07:26 PM
wow, those ARE PURTY, did you do those yourself asswhole ? did i mention my car runs and drives?
Posted by: r_towle Oct 1 2017, 07:29 PM
wow, those ARE PURTY, did you do those yourself asswhole ?
Dude,
Log off
Posted by: SirAndy Oct 1 2017, 07:34 PM
I'm not sure if this was some sort of stab at politics, if it was i didn't get it. I live in California because that's were all the good jobs in my industry are.
And what has where *i* live anything to do with PMB anyways.
"impartiality and accountability" i'm glad you brought that up because as far as i can tell, neither of those has been negatively impacted by this thread.
Unless you know something i don't, in which case, please share that information.
Posted by: SirAndy Oct 1 2017, 07:38 PM
Let me guess, if i were to give you a timeout for calling members "asswhole" and "ass clowns" you would blame that on Eric?
And weren't you the one that just mentioned "accountability"? So, would you complain if i gave you a timeout or would you actually take responsibility for your actions and the subsequent reaction?
I somehow doubt it ...
Posted by: Cracker Oct 1 2017, 07:50 PM
I am starting to believe:
1) The OP only sent his/her calipers in to set a trap for 914/PMB minions.
2) He/she travels nowhere (but claims too) and doesn't actually own a phone.
3) He/she probably does not actually own a 914 either; just a set of calipers from one.
4) Andy was complicit since I have never seen him post more than two responses within a given thread...at the moment, I don't think he is looking at anything else.
5) Lastly, the real MM was George - sly Southern marketer/puppeteer.
6) Fools who continue to feed the monster(s) - no air - no spark - no energy.
Weird deal...
T
Posted by: SirAndy Oct 1 2017, 07:51 PM
It's either that or working on the house on a Sunday afternoon ...
Just don't tell Amoy!
Posted by: Cracker Oct 1 2017, 07:59 PM
Please give Amoy and hug and kiss from me...hope you folks are well! Leave this thing alone...its unbecoming the World. Really.
PS: If not, I'll have to call the cops on ya!
Tony
It's either that or working on the house on a Sunday afternoon ...
Just don't tell Amoy!
Posted by: AndyB Oct 1 2017, 08:01 PM
Let me guess, if i were to give you a timeout for calling members "asswhole" and "ass clowns" you would blame that on Eric?
And weren't you the one that just mentioned "accountability"? So, would you complain if i gave you a timeout or would you actually take responsibility for your actions and the subsequent reaction?
I somehow doubt it ...
You willing to give an admin timeout for realeasing personal information to the public on a public forum? Yeah didn't think so.
Posted by: flippa Oct 1 2017, 08:29 PM
Posted by: KELTY360 Oct 1 2017, 08:32 PM
Make the earth flat again.
Posted by: Coondog Oct 1 2017, 08:37 PM
I really wanted to keep out of this thread but I gotta say......
Dude that is one dirty washing machine......rotfl: 
Posted by: SirAndy Oct 1 2017, 08:41 PM
Releasing "Personal Information" by asking who the other person is and mentioning a name to get some clarification?
Now you are really grasping for straws ...
Posted by: Calwaterbear Oct 1 2017, 08:56 PM
Releasing "Personal Information" by asking who the other person is and mentioning a name to get some clarification?
Now you are really grasping for straws ...
Andy,
BS
you can't in your wildest set of mental gymnastics actually believe that calling me out by first and last name - more than once , was an attempt to "get Clarification". no way are you that ignorant. Plain ans simple, and you know it, it was an attempt at intimidation and hoping to incite retaliation.
I understand you think you are defending a friend. No problem, maybe you can get him to deliver the calipers I have paid for? perhaps that would be a good way to end this conversation?
Posted by: Calwaterbear Oct 1 2017, 08:58 PM
Continued response is what calwaterbear wants it appears so if responses stop it will slowly sink to the bottom and be forgotten.
This has gone on way too long IMHO
You are correct, I will continue to defend myself from any and all personal attacks!
Posted by: Calwaterbear Oct 1 2017, 09:00 PM
he won't give up and has shown his real personality ....its just over really.exactly right, and thank you so much for the compliment. I do not give up, and I will ALWAYS defend myself from personal attacks!
Posted by: Calwaterbear Oct 1 2017, 09:02 PM
I really wanted to keep out of this thread but I gotta say......
Dude that is one dirty dryer......
really nice, I hope mine - whenever they arrive look like that!
Posted by: SirAndy Oct 1 2017, 09:05 PM
As far as i can tell the only one trying to "incite" anything is you. No gymnastics needed.
Posted by: Calwaterbear Oct 1 2017, 09:09 PM
As far as i can tell the only one trying to "incite" anything is you. No gymnastics needed.
Posted by: SirAndy Oct 1 2017, 09:11 PM
You clearly have me mistaken for someone else!
Posted by: porschetub Oct 1 2017, 10:43 PM
You clearly have me mistaken for someone else!
I just need to reply cause I was laughing SO much,well put.
Posted by: JamesM Oct 2 2017, 01:06 AM
What the hell, might as well throw my thoughts in here.
1. Pick up the phone before posting something that could be potentially damaging to someones business.
2. Anonymity on the Internet is BS when you are posting something potentially damaging about someones business. Not only do i think it is OK that the customer name was posted I feel it should be mandatory to do so for multiple reasons. Whos to say what the intentions of the OP were but having his name out there at least levels the playing field. This provides a level of safety against say, someone from a competing business trying to harm their competition. Or maybe this guy has a track record of being a bad/difficult customer. If this is the case perhaps another vendor would speak up about it as well. If not, well his name is out there now so we will see what the future brings. Good to get things on record. If anything Eric give his post some validity by providing the details so we know its not just another troll with an imaginary problem.
3. Doesn't matter what business you are in, sometimes 
happens. My daughters monthly "little passports" shipment didn't make it to my house this month. We called them, they fixed it for us. That is how these things work.
and last but probably my favorite:
4. @AndyB you said you have seen it first hand where PMB wouldn't fill an order. Wish I could have seen that first hand because with what I (and I imagine most people) have seen of Eric is that for him to do something like that you must have really pissed him off and I have to imagine the level of asshattery required to get him to that point would be fairly entertaining. See my comment#2 about bad customers. Given the amount I have seen Eric give at his expense to his customers, this community, our local Porsche club, and the larger automotive culture in general, I find it very hard to believe that he is going around trying to profit by stiffing people for $10 caliper cores. A part of me wants wants to get to the bottom of the problems you and your associates allegedly had but given it seems you would rather gripe on the internet than solve them yourself I don't think i really care.
Also you seem to be more than happy to jump on the anonymous potentially damaging trash talking bandwagon here. If I was to say I had multiple friends who told me you get a little to friendly with preteen girls do you think people would give that much weight? Why should they? Nothing to back it. Sure is easy to just say on the internet.
If this thread gets shutdown its because it started out absolutely fuching retarded and just devolved from there not because it has to do with a vendor/admin. I think the fact that it hasn't already flies in the face of your implications.
Posted by: Big Len Oct 2 2017, 04:45 AM
JamesM - Please quote specifically in the OP's first 4 posts where he stated anything "damaging" about the vendor.
Posted by: Calwaterbear Oct 2 2017, 08:20 AM
James,
lets review here!
This all started when I asked forum members here what was the normal reply/ delivery time! Thats it - that simple. Could i have picked up the phone and asked Eric? sure , but before i bothered him, I figured why not ask those with experience here, what i should be expecting.
You can disagreee with me coming to the forum first, i thought it was supposed to be a source of information, and experience, many others here disagreed with my process, thinking i should have went to Eric first. I really think either approach is appropriate, others here have different thoughts.
Now - lets move on: Thanks to one of the civil responses to my question - it was obvious that there was an issue. Now - I had reason to call Eric.
So I did, he looked it up , said somehow the shipping guy had missed the paid invoice, and he would get the calipers out immediately - via USPS.
Excellent, I thanked him, and thought the issue was solved.
At that point Eric and many others here started spewing their vitriol, jumping down my throat - simply because they disagreed with my coming to the forum and asking a simple question. lets not forget that question lead to the understanding that there was an issue with my order.
From that point on, the Eric Minions and Eric himself put themselves into attack mode.
funny, you would think since it was my "error" to not contact him directly first , either by phone or email, they would have followed that procedure, turns out not so much eh!
As for my intentions: they have always been pretty clear, to get my calipers back - how evil is that! and do i have a "history" of being a "bad customer"? maybe Eric can comment on that - heres a hint - first time user of PMB, said several times how impressed i was by their work - so obvioulsy I must have some sort of long history of being a douche bag! right!
As far as it being valid that Eric posted my full name at least twice - as being
" validity by providing the details so we know its not just another troll with an imaginary problem"
perhaps while he was at it, he could also add in the details that they messed up, hadn't shipped the calipers (BTW still have not recieved them, I'm assuming - hoping Eric followed through and did get them shipped out last week - but since he priovided no verification of that, no elail, no tracking number etc i just have to take him at his word)
You know to "ADD Validity" to the issue!
I know stuff happens, no big deal, I got on the phone, Eric figured out the problem, I thought we were all moving forward. However, Eric chose to go a different way in resolving this conflict. That is his perogative. he made that decision - he owns it, and now we are 6 or 7 pages into this ridiculous discussion!
his choice - he owns the consequences of his decision.
i will continue to debate this as long as anyone else is willing to participate. Thats my decision - and I do own it!
Hopefully, when I go home this afternoon, my calipers will have arrived, and we can put that issue to bed. we shall see!
What the hell, might as well throw my thoughts in here.
1. Pick up the phone before posting something that could be potentially damaging to someones business.
2. Anonymity on the Internet is BS when you are posting something potentially damaging about someones business. Not only do i think it is OK that the customer name was posted I feel it should be mandatory to do so for multiple reasons. Whos to say what the intentions of the OP were but having his name out there at least levels the playing field. This provides a level of safety against say, someone from a competing business trying to harm their competition. Or maybe this guy has a track record of being a bad/difficult customer. If this is the case perhaps another vendor would speak up about it as well. If not, well his name is out there now so we will see what the future brings. Good to get things on record. If anything Eric give his post some validity by providing the details so we know its not just another troll with an imaginary problem.
3. Doesn't matter what business you are in, sometimes
happens. My daughters monthly "little passports" shipment didn't make it to my house this month. We called them, they fixed it for us. That is how these things work.and last but probably my favorite:
4. @AndyB you said you have seen it first hand where PMB wouldn't fill an order. Wish I could have seen that first hand because with what I (and I imagine most people) have seen of Eric is that for him to do something like that you must have really pissed him off and I have to imagine the level of asshattery required to get him to that point would be fairly entertaining. See my comment#2 about bad customers. Given the amount I have seen Eric give at his expense to his customers, this community, our local Porsche club, and the larger automotive culture in general, I find it very hard to believe that he is going around trying to profit by stiffing people for $10 caliper cores. A part of me wants wants to get to the bottom of the problems you and your associates allegedly had but given it seems you would rather gripe on the internet than solve them yourself I don't think i really care.
Also you seem to be more than happy to jump on the anonymous potentially damaging trash talking bandwagon here. If I was to say I had multiple friends who told me you get a little to friendly with preteen girls do you think people would give that much weight? Why should they? Nothing to back it. Sure is easy to just say
on the internet.If this thread gets shutdown its because it started out absolutely fuching retarded and just devolved from there not because it has to do with a vendor/admin. I think the fact that it hasn't already flies in the face of your implications.
Posted by: cuddyk Oct 2 2017, 09:12 AM
Alright, I'll jump in. As is the case with many things in life, context is everything.
It's one thing to post a question to the board about typical turnaround times...but a thread titled "PMB delivery times...when do I start panicking?" implies that 1) a significant amount of time has passed, 2) you've already attempted to find out what's delaying your order, and 3) you're now turning to the community for answers because you couldn't find them using other means. If your thread had been titled "Should I call PMB about my order or just sit tight?" (which is really what you wanted to ask) I think this would've died before reaching page 2. Putting "PMB", "panic" and "delivery" in the same sentence is, I believe, what started this craziness.
At the risk of making this inkspot larger, I won't comment on the Pandora's box of other issues this thread has opened.
Bottom line, the WAY you ask a question is just as important as the question itself. I don't think anyone has a problem with WHAT you wanted to know...but the way it was framed implied a problem that didn't (yet) exist, and thus wasn't consistent with the unspoken rules of forum etiquette.
Just my .02....
Posted by: Elliot Cannon Oct 2 2017, 09:26 AM
Have you all seen my new wristwatch?
Attached image(s)
Posted by: cuddyk Oct 2 2017, 09:53 AM
I sure was hoping my not-so-hidden superpower for killing threads woulda worked here. That said...
Ya know, New Orleans has amazing food....
Posted by: Eric_Shea Oct 2 2017, 09:53 AM
Wait... what? I've been extremely civil throughout. Like you, I was simply defending my position. I have a business that depends on these very people here to survive.
Please re-read my posts. The only time I even looked "slightly" cross-eyed at you was when I said it was kinda weird that you, of all customers, (whom we'd been trying to get payment from for four months) would start a thread like this. You actually made our white board in our morning meetings as we went through our "open order reports". Shipping was asked repeatedly if there was any response from you... (afraid to say your name anymore lest I be accused of slander for your actions). Seriously, your name was plastered on our white board for over two weeks. Finally your calipers ended up on a reserve location in the shipping area. Once payment was made, we were actually unaware because we had no initial order to tie it to. We had to go back five months to the original invoice to apply the payment. I'M NOT MAD OR TRYING TO JUMP DOWN YOUR THROAT. I believe these facts are relevant to this thread.
And so, now I'm spewing vitriol and jumping down your throat? And, me posting your name is somehow a calculated attack on you?? Wow.
Our story is this (yours may differ, that's OK):
1. Your order was fairly common. There were some extra cores to apply toward payment which we ironed out and resolved.
2. Your order was ready for shipment and we attempted to contact you "many" times (I mistakenly parroted what my guys told me... shocked when they found out you had started a thread about our timelessness, they spewed out raw/emotional numbers like "I emailed that guy every day" etc.). After four months of contacting you for payment, we basically back-burnered your order.
3. When you finally did pay, there were no flags for shipment because the order was now 5 months old. For this reason, it's a very good thing you called (thank you) as we wouldn't have applied this payment "or shipped the order" until our bookkeeper closed out the month and found the order to apply it to which still hasn't happened.
Again, I will state, for the record; there is no malice here. I'm not spewing vitriol or jumping down anyone's throat. I am stating my side of this issue, as you have stated yours. You were treated kindly, cordially and with the utmost respect over the phone as well. I'm really taken aback by the way you've now wanted to turn this against me.
If I may Len, that would be in the title "PMB delivery times, when do I start panicing?".
This is where my business started, this is where my business lives and this is what puts food on my table. I thank everyone here for my success every day. PMB Performance started right here with one pair of calipers. So Len, if potential customers are concerned that they would have to "Panic" before they get their uber valuable 914-6 rear calipers back, that can be damaging. Does that make sense?
I care. I honestly lose sleep at night over things like this. Do we make mistakes? You can bet your ass we do. Daily. I lose sleep over those too. Do I do everything in my power as the owner of this business, as a fellow 914 owner, as a guy who's been f'd in the past by vendors who don't care, I repeat, do I do everything in my power to fix these mistakes? You can bet your ass I do. For those who have a real grievance and have not contacted me, I can't help you. For those of you who have a real grievance and want to contact me I am available here with a PM, I am eric@pmbperformance, I am PMB Performance on Facebook, I am PMB_Performance on Instagram and I am PMBPerformance on twitter. I am also extension 101 here at 855-STOP-101 (855-786-7101). AndyB, you can contact me and I will do my best to resolve your issues or continue to be angry over whatever may have happened to you and "others".
To the "OP". Again, there is no malice here. I am not angry with or at you. You took a very long time to pay your bill. Your invoice actually fell off our 90 day past due radar. For that reason, we didn't get the flag that this was a shipping priority now. This is not a "tit-for tat". We weren't "holding your order" as some vengeance for the time it took to get paid. I hope you understand and I hope that makes sense to you and all so we can put this to rest.
Regarding the "name" issue. I needed to look up an order and a problem based upon "Calwaterbear" so, when we put two and two together here, I was actually excited that I could put a name to a screenname. I had no thoughts about you wanting to remain anonymous in this situation. You can chose to believe what you want but, that's my feeling on the subject. Lying about this would get me nowhere.
We do have a fundamental variance on how this should have been handled. I do think a phone call would have been in order prior to sending out a thread stating that you were about to panic over our delivery times. I've read your thoughts on this and I can see your side as well, it appears you were just testing the waters here to see if we're a sketchy vendor or not. And, while I may not agree with the tactic, I can understand it.
Can we please put this to rest? This is a non-issue at this point. The OP has said his piece, I've said mine. If you think I get preferential treatment as an admin., you guys don't know Andy very well at all. I do not get, nor do I expect to get preferential treatment here.
The name calling, people being temporarily banned, etc. This is not what 914World is gang. This is not what caused me to, literally, fall in love with this site and the people here. This site is an escape from people behaving badly. This site is an escape from politics. This is a place where we can share the love of these cars and help and support one another. Please stop. Please practice respect for one another. This is beyond stupid.
Peace-Out.
Posted by: SirAndy Oct 2 2017, 11:17 AM
Just to clarify, nobody actually got banned, temporarily or otherwise.
I was simply trying to make a point by asking about a theoretical ban.
With that said, this thread is closed ...
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