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Posted by: FRUNKenstein Dec 14 2020, 02:26 PM

I want to say "Thank You" to 914rubber.com on an outstanding bit of customer service I received recently. On the night before Thanksgiving, about 45 minutes before midnight, I made an online order from their website for 2 of their plaid re-upholstery kits.

When I went back to the website the next morning, I realized that they had gone on Black Friday Sale at midnight, or about 45 minutes after I ordered them. I saw on their website that they have a policy of giving store credit for any discounts that occur within 14 days of an order - which is a very nice policy to have. So, I called and left a voicemail asking if they could give me store credit for the $84 in Black Friday Sale discounts on the 2 seats.

It was a pleasant surprise when I received a call back a few days later saying that they were actually refunding the difference in price back to my credit card. Sure enough, a few days later I see a credit back to my card of the $84 discount. I've never purchased from them before, but I'm sure I would have found something to use the $84 store credit on. But, getting an actual refund is very much appreciated!

Also, I received the new upholstery kits very quickly. They look great, and I'm having my local upholstery shop install them next week. I'll post pics when it's done. All in all, just a very good experience with this vendor, and I wanted to let everyone know.





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Posted by: ValcoOscar Dec 14 2020, 02:33 PM

Posted by: Montreal914 Dec 14 2020, 02:43 PM

I placed a order of various items during the Thanksgiving weekend event and later got a $15 refund on my credit card.

I thought maybe an item wasn't available, so I called 914Rubber and was told the refund was because they saved in combined shipment.

I did place the order online and agreed to pay the original shipment cost. No one other than 914Rubber would have known of the cost difference, yet they refunded me some $.

And the parts are obviously very nice

Thank you!!!!

Posted by: MM1 Dec 14 2020, 03:21 PM

I can’t add a more resounding applause for Mark, Kenzie and the entire 914Rubber Team than has already been stated above, but I just received my Black Friday shipping refund and just want to say again, “Thank you!”

Furthermore, throughout 914Rubber’s Black Friday shipping madness, Mark and Kenzie kept me updated about my order, last minute additions (made 3 minutes after the midnight cutoff - slow typing ) and a new vacuum hose package -via my favorite “old school” method . . . a phone call!

Simply “ Service-above and beyond”


p.s. Of course, I never expect a positive service phone call, please don’t expect one just because I got lucky this time.

Posted by: mepstein Dec 14 2020, 03:40 PM

They are good guys and definitely error on the side of making us happy.

Posted by: 914Sixer Dec 14 2020, 03:50 PM

Yep, I made 2 orders on the Black Friday Specials and got a refund on the shipping today.

Posted by: Mikey914 Dec 14 2020, 06:09 PM

Thanks all,
We do try to do the right thing. Sometimes we drop the ball, and we will make it right. Just didn't want to penalize our customers for coming back

Posted by: jim_hoyland Dec 14 2020, 07:52 PM

Thanks for the great customer service; I like it that Scott signs each invoice he fills. And, when I had to contact him, he would resolve or explain any issues.

Posted by: Nacho Dec 14 2020, 08:05 PM

I've had similar situations and the 914 Rubber Team always does everything possible to make it right! Thanks for all support and great parts

Thanks
Nacho

Posted by: Robarabian Dec 14 2020, 09:08 PM

Just got my Shipping refund. 914 Rubber Rocking the holidays!!! Thank you!

Posted by: StarBear Dec 15 2020, 08:12 AM

Kenzie is terrific - always gets the info and follows up. Great products, too, that keep me on the road!

Posted by: Steve Dec 15 2020, 09:18 AM

When I ordered my 914rubber black Friday parts (around 80.00 worth of rubber), I was told don't worry about the shipping (30.00), we will fix it later. I was still charged the $30.00 shipping for a little box. My daughters boy friend who lives an hour north was charged half that for a box twice as big. I'm not complaining... Never look a gift horse in the mouth!! I compared the prices of the rubber to other places. It was twice as much or more. Maybe OC (orange curtain) has a surcharge? If it wasn't for 914 Rubber, we would not be getting good deals on rubber and other products. I'm also enjoying my WAS top, that would not exist if its wasn't for 914 rubber. Thanks again for the great products and service!!

Posted by: Root_Werks Dec 15 2020, 04:22 PM

Got a bunch of stuff from them, gonna need a bunch more. Very glad we have so many dedicated vendors for our 914's.

Posted by: bandjoey Dec 15 2020, 08:41 PM

Super Blue Plaid that'll look so good. Out of curiosity, what's the about price from the upholstery shop for installation? Thanks

Posted by: FRUNKenstein Dec 15 2020, 09:55 PM

$500 for both seats total. I had them install a set of upholstery from Lseat.com on my 944 Turbo, and I can say it was money well spent.

Posted by: Mikey914 Dec 15 2020, 11:40 PM

Ian also did an install video too

Posted by: Steve Dec 21 2020, 11:37 PM

I also received my shipping refund!! Merry Christmas and thanks for the great products and service!!

Posted by: hcdmueller Dec 24 2020, 10:41 PM

I put in an order last night. Then I checked my email and saw they were shutting down for the holidays. They shipped my order today. Outstanding customer service.

Posted by: morsmanlaw Dec 31 2020, 04:40 PM

Add me to the list of satisfied customers of 914rubber.com. I've received a call from Mark when he was home from his day job to help me out. Last year, we had multiple emails back and forth when a vendor didn't do the best job with making of inner door cards - they worked and worked to make things right. It's still a very small company, but in my experience, they do what they can to help and get it right.