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Posted by: -P- Sep 13 2003, 05:40 PM

Well it started out as a nice day replacing the strut inserts on my car. Did the 1st side, and after realizing how it all worked realized you didnt need need to pull the strut off to replace the insert moved on to the second. 30 minutes later while giving everything a once over on the second side I noticed a bit of play in the strut when shaking it making sure everything was secure.. I though for a moment and didnt remember putting the collar on the strut insert. So I check the box and there is none to be found. I read the box (which was obviously opened before) and saw "Def" written on it. The strut had never been installed but the collar was missing.... So no driving this weekend and early this week until I contact Pelican. Needless to say I am a bit pissed as I already had to settle for the Bilsteins after they called a couple days past when the order was placed and asked what else I would settle for because they were out of Konis sports....

I will call them 1st thing Monday and I am sure they will make it right.

On a side note, every single Koni that I took off, both front and back, was leaking, and leaking bad.

Lessons learned:
Pipe wrenches kick ass
Check the boxes for all the pieces before you start.
The second side on a project always goes 100% quicker.

Posted by: mharrison Sep 13 2003, 05:47 PM

Gee this sounds like my life!!! It'll be worth the wait when it's all done though....(that's what I always tell myself!)

Posted by: -P- Sep 13 2003, 05:48 PM

Posted by: TimT Sep 13 2003, 07:13 PM

interesting... there are a couple of negative threads about pelican on pelican today.... interesting

Posted by: Aaron Cox Sep 13 2003, 09:53 PM

i almost did the same thing. paragon had koni's- and they were a little cheaper.

Posted by: seanery Sep 13 2003, 10:22 PM

DUDE, you're in Texas! Buy from Jason at Paragon!

They had the best prices on yellows, too!
http://www.paragon-products.com

Posted by: -P- Sep 16 2003, 09:37 PM

Pelican made good on their blunder as expected and I installed the struts tonight after they next day aired me a new one. It almost feels like a new car .

Now to tighten up the steering, then shifter, then brakes.

Posted by: Brad Roberts Sep 16 2003, 11:36 PM

You should have never accepted the Bilsteins... they work great (and I use them.. but only when the customer wont pop for adj. Koni's)


Not sure if you asked the BBS or not.. but I would have told you that you didnt need to remove the strut.



B

Posted by: -P- Sep 17 2003, 03:00 PM