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stateofidleness |
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#1
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Senior Member ![]() ![]() ![]() Group: Members Posts: 810 Joined: 1-September 07 From: Canyon Lake, Texas! Member No.: 8,065 Region Association: None ![]() |
so i got that set of 96mm cylinders today...
the box they shipped in was the first red flag.. (a "Flavor House, Inc." a spice company) I open the box and want to look at what they look like... I see padding on top (just the top mind you... their box is in it with some inflated air bubbles on top..) ... second red flag.. I open their box (it actually says their company now (qsc Quality Specialty Components.. yea right) I unwrap one cylinder, which basically had 2 layers of cardboard protecting it during shipping... this was apparent as a piece of one of the cylinder fins falls off upon completely unwrapping... im just like.. "wtf... 1. quality my ass 2. wtf... 3. now how do i fix this... i can tell this may turn into a struggle getting a refund/new one... so basically, qscusa.com friggin BLOWS! in my defense, they were bought on ebay and there was no mention of their company name or website... only upon seeing the website on the box is when I knew i had fuched up... wish me luck... EDIT: 4-14-08 - Received damaged product / 6:48pm - submitted question to seller through ebay reporting the broken item and requesting their return policy EDIT: 10:57pm - Sir, we can exchange the bad cylinder for a good one and ship the offending one back to us. Please ensure it gets back to us so that we can return for credit. - foreignparts_plus I emailed back asking if they will cover return shipping. EDIT: 11:44 - Yes, we will file a shipping claim for the damage. - foreignparts_plus EDIT: 11:45pm - I send: ah ok! Do ya'll ship the new one and I ship the old one back in the same shipping material or how does it work? - sanantoniobidder EDIT: 01:15am - That will be fine. - foreignparts_plus stay tuned.. |
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stateofidleness |
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#2
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Senior Member ![]() ![]() ![]() Group: Members Posts: 810 Joined: 1-September 07 From: Canyon Lake, Texas! Member No.: 8,065 Region Association: None ![]() |
says it was delivered by fedex and it has their account number on the box..
if i file a claim myself, i dont want it to jeopardize the possibility of not getting the replacement... are Fedex and qsc both going to want to recover the broken item? what's the fedex claim process like? |
SirAndy |
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#3
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Resident German ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Group: Admin Posts: 41,688 Joined: 21-January 03 From: Oakland, Kalifornia Member No.: 179 Region Association: Northern California ![]() |
what's the fedex claim process like? i had good luck with both, FedEx and UPS claims ... both times, they had one of their drivers come out, inspect the damage, signed off on the claim and i got my money in the mail a few days later ... (IMG:style_emoticons/default/shades.gif) Andy PS: however, i was shipping stuff to myself from over the pond, so i was both, the shipper and receiver ... |
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