www.qscusa.com, ... Options

[stateofidleness]

so i got that set of 96mm cylinders today...
the box they shipped in was the first red flag.. (a "Flavor House, Inc." a spice company)

I open the box and want to look at what they look like... I see padding on top (just the top mind you... their box is in it with some inflated air bubbles on top..)
... second red flag..

I open their box (it actually says their company now (qsc Quality Specialty Components.. yea right)
I unwrap one cylinder, which basically had 2 layers of cardboard protecting it during shipping... this was apparent as a piece of one of the cylinder fins falls off upon completely unwrapping...

im just like.. "wtf... 1. quality my ass 2. wtf... 3. now how do i fix this...

i can tell this may turn into a struggle getting a refund/new one...

so basically, qscusa.com friggin BLOWS!
in my defense, they were bought on ebay and there was no mention of their company name or website... only upon seeing the website on the box is when I knew i had fuched up...

wish me luck...

EDIT:
4-14-08 - Received damaged product / 6:48pm - submitted question to seller through ebay reporting the broken item and requesting their return policy

EDIT:
10:57pm - Sir, we can exchange the bad cylinder for a good one and ship the offending one back to us. Please ensure it gets back to us so that we can return for credit.

- foreignparts_plus

I emailed back asking if they will cover return shipping.

EDIT:
11:44 - Yes, we will file a shipping claim for the damage.

- foreignparts_plus

EDIT:
11:45pm - I send: ah ok!
Do ya'll ship the new one and I ship the old one back in the same shipping material or how does it work?

- sanantoniobidder

EDIT:
01:15am - That will be fine.

- foreignparts_plus

stay tuned..

[stateofidleness]

UPDATE

few emails sent back and forth and they took care of the bad cylinder in a VERY timely manner (overnighted a replacement).

well I get it today and...






...i could just tell from how flimsy the box was that it wasn't going to be pretty inside...

Here is the email I sent them a few moments ago:

"Hi there,
I received the replacement cylinder today and was very happy with how quick it came... but as soon as I opened the box, I could hear
pieces rattling around...

I opened the box and there was a cylinder fin piece already on top. I pulled out the whole package and the whole bottom of the bag is filled with pieces.
(I've attached some pictures of the cylinder I received today)

I am in the middle of an engine rebuild and I am on a very strict deadline. I feel I need to pursue an alternate vendor in order to meet that deadline.
I really would like to just get a full refund for the original purchase. I have been pleased with the service I have been provided thus far and may purchase from you
again in the future, however, as time is a concern, and this is round 2, I need look elsewhere.

Can you please assist me obtaining a full refund and returning the original cylinders and the 1 replacement cylinder?

Thank you so much,
Mr. Hanz
"


So while I have been very pleased with their customer service, I just can't keep going back and forth with this... cross your fingers for me..