KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!! Options

[steveherman]

I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!

[TurbOH Brad]

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

[luskesq]

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

I have bought from both PP & AA and generally buy whichever has the best price. The difference though is that PP has great internet customer service response. You actually get a tracking number that you can follow without asking for it. At AA they claim they respond to e-mail customer inquiries (couple of hrs? but soon during the week) but it usually takes them 3 days as of late to respond to my inquiries. I have to request tracking numbers, they'll give me one (after 3 days) and say the the carrier was to have notified me (hasn't happened yet!). This isn't just a one time experience with AA. I have placed a number of orders from them in the last year. Ordered carpet set, and wait, and wait. Finally (3 days after an e-mail inquiry) am advised that the carpet is on back order. Would have been nice to have known that weeks earlier.

So, I still shop AA but only when they have the cheapest price (by more than a few $) or if they are the only supplier of the part that I need. Otherwise, I look elsewhere.

Keith