KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!! Options

[steveherman]

I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!

[TurbOH Brad]

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

[luskesq]

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

I have bought from both PP & AA and generally buy whichever has the best price. The difference though is that PP has great internet customer service response. You actually get a tracking number that you can follow without asking for it. At AA they claim they respond to e-mail customer inquiries (couple of hrs? but soon during the week) but it usually takes them 3 days as of late to respond to my inquiries. I have to request tracking numbers, they'll give me one (after 3 days) and say the the carrier was to have notified me (hasn't happened yet!). This isn't just a one time experience with AA. I have placed a number of orders from them in the last year. Ordered carpet set, and wait, and wait. Finally (3 days after an e-mail inquiry) am advised that the carpet is on back order. Would have been nice to have known that weeks earlier.

So, I still shop AA but only when they have the cheapest price (by more than a few $) or if they are the only supplier of the part that I need. Otherwise, I look elsewhere.

Keith

[TurbOH Brad]

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

I have bought from both PP & AA and generally buy whichever has the best price. The difference though is that PP has great internet customer service response. You actually get a tracking number that you can follow without asking for it. At AA they claim they respond to e-mail customer inquiries (couple of hrs? but soon during the week) but it usually takes them 3 days as of late to respond to my inquiries. I have to request tracking numbers, they'll give me one (after 3 days) and say the the carrier was to have notified me (hasn't happened yet!). This isn't just a one time experience with AA. I have placed a number of orders from them in the last year. Ordered carpet set, and wait, and wait. Finally (3 days after an e-mail inquiry) am advised that the carpet is on back order. Would have been nice to have known that weeks earlier.

So, I still shop AA but only when they have the cheapest price (by more than a few $) or if they are the only supplier of the part that I need. Otherwise, I look elsewhere.

Keith

Wow, where do I start. I know that there are several customers that have had continual bad luck, but hopefully some explanation will help ease the pain.

First, FedEx is contracted to supply every tracking number to every one of our customers as an automated service. The only reason you would not have gotten a tracking number from us is if you refused to provide an e-mail address, or the salesperson misspelled it.

Secondly, our carpet kits are made locally by a one person company. She has a day job, and only works on our upholstery and carpet kits as time allows. It would be great to have someone who could respond a little quicker, but we have yet to find anyone who does as good of work as she does for the price.

As for e-mail inquiries, unfortunately there are only two of us to answer all of those e-mails, and lately there have been 30-40 per day. We also have to answer phones, order products, help customers at the counter, search for new products to offer our great customers, work on fixing the database, and do customer service work during the day, so e-mail inquiries are usually sifted through to try to find who needs help the most. The best bet would be to e-mail one of us directly, as we check our personal inboxes much more frequently than the general inquiry box. As of right now, our sales staff consists of Brad (me...Brad@autoatlanta.com) and Leonardo Ventura (leo@autoatlanta.com). We are glad to answer your questions, but try using english... (IMG:style_emoticons/default/biggrin.gif)