KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!! Options

[steveherman]

I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!

[TurbOH Brad]

Hey guys, this is my first post here. Thank you Steve for speaking your mind, I am glad that I could be of assistance.

I have been working at AA for almost a year and a half, and I have been working my hardest to make the process as streamlined as I can. There are some difficulties that still need to be ironed out, but we are working non-stop to make the purchasing experience as user friendly and painless as possible.

I really enjoy speaking with 914 owners, and Porsche owners in general. I may not have one myself, but I have been working on them for quite a while, so keep the stories and questions coming.

If you ever see any part on our site that you think the price is too high, please feel free to call me, and I will either set it right, or inform you why our price is higher (sometimes, other companies sell cheaper branded parts under the same part number). AA will ALWAYS price match if it is financially possible, and I will help you do the research in most cases.

For straightforward answers, cheapest prices, and the best customer service at AA, please e-mail or call. Brad@autoatlanta.com or ext. 104.

If the mods, or anyone else flags this as spam, please notify me, and I will remove it from the forums immediately! (unlike some other people).

Thanks again, and keep those teeners rockin! (IMG:style_emoticons/default/driving.gif)

[Tom_T]

Hey guys, this is my first post here. Thank you Steve for speaking your mind, I am glad that I could be of assistance.

I have been working at AA for almost a year and a half, and I have been working my hardest to make the process as streamlined as I can. There are some difficulties that still need to be ironed out, but we are working non-stop to make the purchasing experience as user friendly and painless as possible.

I really enjoy speaking with 914 owners, and Porsche owners in general. I may not have one myself, but I have been working on them for quite a while, so keep the stories and questions coming.

If you ever see any part on our site that you think the price is too high, please feel free to call me, and I will either set it right, or inform you why our price is higher (sometimes, other companies sell cheaper branded parts under the same part number). AA will ALWAYS price match if it is financially possible, and I will help you do the research in most cases.

For straightforward answers, cheapest prices, and the best customer service at AA, please e-mail or call. Brad@autoatlanta.com or ext. 104.

If the mods, or anyone else flags this as spam, please notify me, and I will remove it from the forums immediately! (unlike some other people).

Thanks again, and keep those teeners rockin! (IMG:style_emoticons/default/driving.gif)

Geez Brad, maybe you'd better ask George, Charlie, Lionel, & Carrie whatever happened to the rest of my order(s)? (IMG:style_emoticons/default/confused24.gif)
... missing & incorrect parts paid for but not shipped, additional parts ordered but not processed, parts added in 6 months trying to get the first batch corrected.

When is it too long? How many times does the customer have to email/call to get the business to do their job?

I stopped emailing regularly when I got too busy with business/travel, my daughters wedding, 2 deaths in the family, construction around the house, etc., etc. I just don't have time to handhold vendors who should know better.

My answer - 12 months is too long! 2/13/11 is that milestone!

Poor customer service = lost business.
This is why AA has fallen to vendor of last resort in many of our minds - just too much work to get an order in and delivered in complete form. Too bad too, because AA has an incredible array of 914 goodies & knowledge.

I'll email you the last one I sent to Carrie Brad.

Glad you got your stuff Steve!

Your fellow Whiner!
Tom T