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> KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!!
steveherman
post Feb 1 2011, 02:58 PM
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I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!
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TurbOH Brad
post Feb 2 2011, 05:02 PM
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Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.
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luskesq
post Feb 2 2011, 05:42 PM
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QUOTE(Brad @ Auto Atlanta @ Feb 2 2011, 03:02 PM) *

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

I have bought from both PP & AA and generally buy whichever has the best price. The difference though is that PP has great internet customer service response. You actually get a tracking number that you can follow without asking for it. At AA they claim they respond to e-mail customer inquiries (couple of hrs? but soon during the week) but it usually takes them 3 days as of late to respond to my inquiries. I have to request tracking numbers, they'll give me one (after 3 days) and say the the carrier was to have notified me (hasn't happened yet!). This isn't just a one time experience with AA. I have placed a number of orders from them in the last year. Ordered carpet set, and wait, and wait. Finally (3 days after an e-mail inquiry) am advised that the carpet is on back order. Would have been nice to have known that weeks earlier.

So, I still shop AA but only when they have the cheapest price (by more than a few $) or if they are the only supplier of the part that I need. Otherwise, I look elsewhere.

Keith
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TurbOH Brad
post Feb 2 2011, 09:45 PM
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QUOTE(luskesq @ Feb 2 2011, 06:42 PM) *

QUOTE(Brad @ Auto Atlanta @ Feb 2 2011, 03:02 PM) *

Ah, the good doctor chiming in.

I really hope there isn't a lock on this thread. I think it is good that this is aired out. I want to hear what people have to say, and if there is something I can do to fix it, I will.

I have bought from both PP & AA and generally buy whichever has the best price. The difference though is that PP has great internet customer service response. You actually get a tracking number that you can follow without asking for it. At AA they claim they respond to e-mail customer inquiries (couple of hrs? but soon during the week) but it usually takes them 3 days as of late to respond to my inquiries. I have to request tracking numbers, they'll give me one (after 3 days) and say the the carrier was to have notified me (hasn't happened yet!). This isn't just a one time experience with AA. I have placed a number of orders from them in the last year. Ordered carpet set, and wait, and wait. Finally (3 days after an e-mail inquiry) am advised that the carpet is on back order. Would have been nice to have known that weeks earlier.

So, I still shop AA but only when they have the cheapest price (by more than a few $) or if they are the only supplier of the part that I need. Otherwise, I look elsewhere.

Keith


Wow, where do I start. I know that there are several customers that have had continual bad luck, but hopefully some explanation will help ease the pain.

First, FedEx is contracted to supply every tracking number to every one of our customers as an automated service. The only reason you would not have gotten a tracking number from us is if you refused to provide an e-mail address, or the salesperson misspelled it.

Secondly, our carpet kits are made locally by a one person company. She has a day job, and only works on our upholstery and carpet kits as time allows. It would be great to have someone who could respond a little quicker, but we have yet to find anyone who does as good of work as she does for the price.

As for e-mail inquiries, unfortunately there are only two of us to answer all of those e-mails, and lately there have been 30-40 per day. We also have to answer phones, order products, help customers at the counter, search for new products to offer our great customers, work on fixing the database, and do customer service work during the day, so e-mail inquiries are usually sifted through to try to find who needs help the most. The best bet would be to e-mail one of us directly, as we check our personal inboxes much more frequently than the general inquiry box. As of right now, our sales staff consists of Brad (me...Brad@autoatlanta.com) and Leonardo Ventura (leo@autoatlanta.com). We are glad to answer your questions, but try using english... (IMG:style_emoticons/default/biggrin.gif)

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steveherman
post Feb 2 2011, 10:14 PM
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QUOTE(Brad @ Auto Atlanta @ Feb 2 2011, 10:45 PM) *

First, FedEx is contracted to supply every tracking number to every one of our customers as an automated service.


I received that email and i received an email that it had been delivered.
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Posts in this topic
steveherman   KUDOS to Auto Atlanta   Feb 1 2011, 02:58 PM
detoxcowboy   :D I remember that thread, I remember what I said ...   Feb 1 2011, 03:17 PM
detoxcowboy   Steve, Thank You!!; for the xr3000 elec. i...   Feb 1 2011, 03:25 PM
GeorgeRud   Am I the only one that never really found PP to be...   Feb 1 2011, 03:40 PM
carr914   PP can be pricey   Feb 1 2011, 03:44 PM
markb   Now call Jonathan at GPR & see what youc could...   Feb 1 2011, 03:47 PM
underthetire   Now call Jonathan at GPR & see what youc coul...   Feb 2 2011, 01:45 PM
bandjoey   Now call Jonathan at GPR & see what youc cou...   Feb 2 2011, 01:55 PM
URY914   Ordering and recieving are very different.   Feb 1 2011, 03:48 PM
steveherman   Ordering and recieving are very different. rec...   Feb 1 2011, 03:54 PM
Andyrew   PP can be pricy, but if something is more expensiv...   Feb 1 2011, 04:16 PM
rfuerst911sc   I have been buying mostly 911 parts from Pelican f...   Feb 1 2011, 06:59 PM
ripper911   I have been buying mostly 911 parts from Pelican ...   Feb 2 2011, 12:45 PM
detoxcowboy   :agree: w/ Pelican I get what I ordered exactly a...   Feb 1 2011, 07:21 PM
zonedoubt   Pelican's site shows you if they have in stock...   Feb 2 2011, 12:53 AM
detoxcowboy   :agree: It's an East Coast West Coast Thang...   Feb 2 2011, 01:04 PM
Brad @ Auto Atlanta   Hey guys, this is my first post here. Thank you S...   Feb 2 2011, 01:28 PM
Tom_T   Hey guys, this is my first post here. Thank you ...   Feb 2 2011, 09:51 PM
biosurfer1   AA takes a minimum of 8 days... Or going on 5 m...   Feb 2 2011, 01:48 PM
Brad @ Auto Atlanta   Now call Jonathan at GPR & see what youc cou...   Feb 2 2011, 01:55 PM
Brad @ Auto Atlanta   AA takes a minimum of 8 days... Or going on 5 ...   Feb 2 2011, 01:56 PM
biosurfer1   Excellent..the thread could use an update, though ...   Feb 2 2011, 02:01 PM
Brad @ Auto Atlanta   Even as an AA employee, I was unaware that we were...   Feb 2 2011, 02:16 PM
underthetire   Brad, I hope you continue to post on here. It woul...   Feb 2 2011, 02:37 PM
Brad @ Auto Atlanta   Honestly, I cannot spend my whole day here, and I ...   Feb 2 2011, 02:51 PM
Dr Evil   :popcorn: IBTL?   Feb 2 2011, 04:48 PM
Brad @ Auto Atlanta   Ah, the good doctor chiming in. I really hope the...   Feb 2 2011, 05:02 PM
luskesq   Ah, the good doctor chiming in. I really hope th...   Feb 2 2011, 05:42 PM
Brad @ Auto Atlanta   Ah, the good doctor chiming in. I really hope t...   Feb 2 2011, 09:45 PM
steveherman   First, FedEx is contracted to supply every tracki...   Feb 2 2011, 10:14 PM
Rand   A business explaining how they can't take pro...   Feb 2 2011, 10:28 PM
Dr Evil   YOU know what IBTL means? Hell, it took me a while...   Feb 2 2011, 05:09 PM
PH1   YOU know what IBTL means? Hell, it took me a whil...   Feb 2 2011, 10:42 PM
ppetion   YOU know what IBTL means? Hell, it took me a whi...   Feb 2 2011, 11:40 PM
steveherman   I am not a WHINER. Some members turned my words ar...   Feb 2 2011, 10:11 PM
Tom_T   I am not a WHINER. Some members turned my words a...   Feb 2 2011, 11:11 PM
steveherman   I was NOT calling you a whiner, because IMHO a c...   Feb 3 2011, 08:04 AM
carr914   IBTL = In Before The Lock ILBT = I Love Big Tits   Feb 3 2011, 08:12 AM
Brad @ Auto Atlanta   A business explaining how they can't take pr...   Feb 3 2011, 09:25 AM
Dr Evil   Kudos, my broken clock was correct two times today...   Feb 3 2011, 09:37 AM
vsg914   It definately helps to be thick skinned around her...   Feb 3 2011, 09:43 AM
Dr Evil   That sucks, Curt. It is unfortunate.   Feb 3 2011, 09:45 AM
vsg914   Don't think it you, was it Doc?   Feb 3 2011, 09:50 AM
vsg914   Actually, I don't know who it was (and don...   Feb 3 2011, 09:52 AM
Dr Evil   Nah, I dont pull that shit. I have a tendency to m...   Feb 3 2011, 09:54 AM
vsg914   I'm with ya Doc. Hey, I been thinking about bu...   Feb 3 2011, 10:03 AM
Dr Evil   Whole shebang and in laymans terms :)   Feb 3 2011, 10:08 AM
vsg914   Got one left?   Feb 3 2011, 10:14 AM
Dr Evil   Got about 8-10.   Feb 3 2011, 10:32 AM
vsg914   PM coming.   Feb 3 2011, 11:07 AM
Jesse   As a newbee in the 914 world (both as a owner and ...   Feb 3 2011, 09:19 PM
Tom_T   :lol4: Well Steve, I guess you told me! Go ge...   Feb 4 2011, 01:09 AM
RiqueMar   Agreed... but start your own thread DO NOT turn ...   Feb 4 2011, 10:44 AM
Tom_T   [quote name='steveherman' post='1426463' date='Fe...   Feb 4 2011, 05:30 PM
Brad @ Auto Atlanta   :lol4: Well Steve, I guess you told me! Go g...   Feb 4 2011, 10:15 AM
Tom_T   :lol4: Well Steve, I guess you told me! Go ...   Feb 4 2011, 05:28 PM
vsg914   Does this forum qualify as a public place if you h...   Feb 4 2011, 12:54 PM
Tom_T   Does this forum qualify as a public place if you ...   Feb 4 2011, 05:37 PM
Brad @ Auto Atlanta   [quote name='steveherman' post='1426463' date='Fe...   Feb 4 2011, 12:59 PM
rfuerst911sc   I was in need of some keys to be made for both Por...   Feb 4 2011, 02:12 PM
RiqueMar   I don't go home, crack open a beer, and rela...   Feb 4 2011, 02:52 PM
Brad @ Auto Atlanta   I was in need of some keys to be made for both Po...   Feb 4 2011, 02:26 PM
Brad @ Auto Atlanta   I am sorry, I was not trying to call you out perso...   Feb 4 2011, 03:23 PM
hot_shoe914   I am sorry, I was not trying to call you out pers...   Feb 4 2011, 04:37 PM
vsg914   Well Tom, I never thought you to be shy, so what e...   Feb 4 2011, 06:03 PM
Tom_T   Well Tom, I never thought you to be shy, so what ...   Feb 4 2011, 06:25 PM
George H.   when [u][b]we all start to ramble on these thing...   Feb 4 2011, 06:59 PM
SirAndy   :screwy: I wonder what 914world would be like w...   Feb 4 2011, 06:07 PM
vsg914   "I wonder what 914world would be like without...   Feb 4 2011, 06:16 PM
xperu   For years I have read personal attacks on people a...   Feb 4 2011, 06:52 PM
URY914   Hey Brad, does your last name start with a "R...   Feb 4 2011, 07:40 PM
vsg914   Doc and I were not rambling. We were obviously try...   Feb 4 2011, 07:47 PM
SLITS   I think I'll chime in for a moment .. There h...   Feb 4 2011, 08:38 PM
Brad @ Auto Atlanta   Hey Brad, does your last name start with a ...   Feb 7 2011, 01:08 PM
Andyrew   Hey Brad, does your last name start with a ...   Feb 7 2011, 02:32 PM
Brad @ Auto Atlanta   I think I'll chime in for a moment .. There ...   Feb 7 2011, 01:11 PM
carr914   Hey Brad, does your last name start with a ...   Feb 7 2011, 02:08 PM
Tom_T   Just an update with some hopefully good news about...   Feb 8 2011, 01:52 AM


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