KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!! Options

[steveherman]

I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!

[TurbOH Brad]

As for e-mail inquiries, unfortunately there are only two of us to answer all of those e-mails, and lately there have been 30-40 per day. We also have to answer phones, order products, help customers at the counter, search for new products to offer our great customers, work on fixing the database, and do customer service work during the day, so e-mail inquiries are usually sifted through to try to find who needs help the most.

A business explaining how they can't take prompt care of their customers because they are too busy? Good management would see the problem with this and make things more efficient or hire enough help to properly take care of the customer load.

The best bet would be to e-mail one of us directly, as we check our personal inboxes much more frequently than the general inquiry box.

So you guys have time to check your own personal email frequently during work but not the business email??? (IMG:style_emoticons/default/screwy.gif) Priorities are off.

Funny, everything you are saying points to problems that should be solved by better management.

YOU know what IBTL means? Hell, it took me a while to figure it out and I practically live here (IMG:style_emoticons/default/rolleyes.gif) The IBTL had a "?" because I am wondering if a fire fight would ensue. You seem to be well mannered and helpful. Cant hate that (IMG:style_emoticons/default/smile.gif) I have 0 dog in the fight.

So what is IBTL? I keep a couple of lists of acronyms but this one is not on either of my lists.

(IMG:style_emoticons/default/agree.gif)
1- Company emails should be checked more often than personal.
2- If you have the clientele, you have to hire adequate staff to fulfill your orders, and keep the customers happy. From what I have read here, the amount of lost customer that could have resulted in revenues would be enough to hire an employee to handle those emails, customer inquiries and order fulfillment.
Having Brad taking charge and try to shed light to unhappy customers is definitely a plus; it shows that the management is doing their best to improve customer relations and satisfaction. I believe it was long overdue, but better late than never.
I hope that one day we can all feel comfortable again to order from AA. The Management has their work cut out for them to gain customer confidence again.

This is a great start George and I give you thumbs up.

Okay, I should have specified more. Usually the "Business e-mail" goes to a joint file, and we do look at it daily, but sometimes we miss one or two that should have been answered. The VAST majority of the e-mails coming into that file state something to the effect "Need Hood Nissan" or "Toyota part" or "I need a shift knob for my Seat Leon".

Also, "Personal E-mail" is a bit misleading. I don't receive e-mails from my mom at Brad@autoatlanta.com. I get customer e-mails, vendor e-mails, and orders through that e-mail. The far more important e-mails come to our personal accounts. I do not mean to call your e-mails unimportant, but there are cracks that they fall through. The best thing to do if you want an answer in a quick fashion is to contact one of us directly! We are always here, and we are always willing to answer your questions. ASK us!

Also, I really don't mind the bashing Steve, let the haters hate. I subscribe to the 20-60-20 rule. 20% of people will hate you no matter what you do, 20% of people will love you no matter what you do, and 60% of people are indifferent.

So, rather than asking for help, or telling me what should be fixed, it is certainly more conducive to flame. Flamers gonna flame!