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> KUDOS to Auto Atlanta, THEY WERE CHEAPER THAN PP!!!
steveherman
post Feb 1 2011, 02:58 PM
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I ordered four rotors, the wheel bearings and seals.
WITH shipping it was still $30 cheaper than PP.

Even though I never had a big issue with them... the one small issue I had was exaggerated by a few members here.

I MAY be on their "whiny customers" list as George called it...
But when I feel like I am treated badly... I will say something!!!

When I am treated GOOD... I will also say something!!!

Whether or not I am on that list is unimportant...
Brad treated me great, he was professional and treated me the way i feel a customer should be treated.

I DO NOT ALWAYS BELIEVE THE CUSTOMER IS ALWAYS RIGHT!!!

THANK YOU BRAD AND GEORGE!!!
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TurbOH Brad
post Feb 3 2011, 09:25 AM
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QUOTE(Rand @ Feb 2 2011, 11:28 PM) *

QUOTE
As for e-mail inquiries, unfortunately there are only two of us to answer all of those e-mails, and lately there have been 30-40 per day. We also have to answer phones, order products, help customers at the counter, search for new products to offer our great customers, work on fixing the database, and do customer service work during the day, so e-mail inquiries are usually sifted through to try to find who needs help the most.

A business explaining how they can't take prompt care of their customers because they are too busy? Good management would see the problem with this and make things more efficient or hire enough help to properly take care of the customer load.

QUOTE
The best bet would be to e-mail one of us directly, as we check our personal inboxes much more frequently than the general inquiry box.

So you guys have time to check your own personal email frequently during work but not the business email??? (IMG:style_emoticons/default/screwy.gif) Priorities are off.

Funny, everything you are saying points to problems that should be solved by better management.



QUOTE(ppetion @ Feb 3 2011, 12:40 AM) *

QUOTE(PH1 @ Feb 2 2011, 11:42 PM) *

QUOTE(Dr Evil @ Feb 2 2011, 05:09 PM) *

YOU know what IBTL means? Hell, it took me a while to figure it out and I practically live here (IMG:style_emoticons/default/rolleyes.gif) The IBTL had a "?" because I am wondering if a fire fight would ensue. You seem to be well mannered and helpful. Cant hate that (IMG:style_emoticons/default/smile.gif) I have 0 dog in the fight.


So what is IBTL? I keep a couple of lists of acronyms but this one is not on either of my lists.

(IMG:style_emoticons/default/agree.gif)
1- Company emails should be checked more often than personal.
2- If you have the clientele, you have to hire adequate staff to fulfill your orders, and keep the customers happy. From what I have read here, the amount of lost customer that could have resulted in revenues would be enough to hire an employee to handle those emails, customer inquiries and order fulfillment.
Having Brad taking charge and try to shed light to unhappy customers is definitely a plus; it shows that the management is doing their best to improve customer relations and satisfaction. I believe it was long overdue, but better late than never.
I hope that one day we can all feel comfortable again to order from AA. The Management has their work cut out for them to gain customer confidence again.

This is a great start George and I give you thumbs up.




Okay, I should have specified more. Usually the "Business e-mail" goes to a joint file, and we do look at it daily, but sometimes we miss one or two that should have been answered. The VAST majority of the e-mails coming into that file state something to the effect "Need Hood Nissan" or "Toyota part" or "I need a shift knob for my Seat Leon".

Also, "Personal E-mail" is a bit misleading. I don't receive e-mails from my mom at Brad@autoatlanta.com. I get customer e-mails, vendor e-mails, and orders through that e-mail. The far more important e-mails come to our personal accounts. I do not mean to call your e-mails unimportant, but there are cracks that they fall through. The best thing to do if you want an answer in a quick fashion is to contact one of us directly! We are always here, and we are always willing to answer your questions. ASK us!

Also, I really don't mind the bashing Steve, let the haters hate. I subscribe to the 20-60-20 rule. 20% of people will hate you no matter what you do, 20% of people will love you no matter what you do, and 60% of people are indifferent.

So, rather than asking for help, or telling me what should be fixed, it is certainly more conducive to flame. Flamers gonna flame!
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Posts in this topic
steveherman   KUDOS to Auto Atlanta   Feb 1 2011, 02:58 PM
detoxcowboy   :D I remember that thread, I remember what I said ...   Feb 1 2011, 03:17 PM
detoxcowboy   Steve, Thank You!!; for the xr3000 elec. i...   Feb 1 2011, 03:25 PM
GeorgeRud   Am I the only one that never really found PP to be...   Feb 1 2011, 03:40 PM
carr914   PP can be pricey   Feb 1 2011, 03:44 PM
markb   Now call Jonathan at GPR & see what youc could...   Feb 1 2011, 03:47 PM
underthetire   Now call Jonathan at GPR & see what youc coul...   Feb 2 2011, 01:45 PM
bandjoey   Now call Jonathan at GPR & see what youc cou...   Feb 2 2011, 01:55 PM
URY914   Ordering and recieving are very different.   Feb 1 2011, 03:48 PM
steveherman   Ordering and recieving are very different. rec...   Feb 1 2011, 03:54 PM
Andyrew   PP can be pricy, but if something is more expensiv...   Feb 1 2011, 04:16 PM
rfuerst911sc   I have been buying mostly 911 parts from Pelican f...   Feb 1 2011, 06:59 PM
ripper911   I have been buying mostly 911 parts from Pelican ...   Feb 2 2011, 12:45 PM
detoxcowboy   :agree: w/ Pelican I get what I ordered exactly a...   Feb 1 2011, 07:21 PM
zonedoubt   Pelican's site shows you if they have in stock...   Feb 2 2011, 12:53 AM
detoxcowboy   :agree: It's an East Coast West Coast Thang...   Feb 2 2011, 01:04 PM
Brad @ Auto Atlanta   Hey guys, this is my first post here. Thank you S...   Feb 2 2011, 01:28 PM
Tom_T   Hey guys, this is my first post here. Thank you ...   Feb 2 2011, 09:51 PM
biosurfer1   AA takes a minimum of 8 days... Or going on 5 m...   Feb 2 2011, 01:48 PM
Brad @ Auto Atlanta   Now call Jonathan at GPR & see what youc cou...   Feb 2 2011, 01:55 PM
Brad @ Auto Atlanta   AA takes a minimum of 8 days... Or going on 5 ...   Feb 2 2011, 01:56 PM
biosurfer1   Excellent..the thread could use an update, though ...   Feb 2 2011, 02:01 PM
Brad @ Auto Atlanta   Even as an AA employee, I was unaware that we were...   Feb 2 2011, 02:16 PM
underthetire   Brad, I hope you continue to post on here. It woul...   Feb 2 2011, 02:37 PM
Brad @ Auto Atlanta   Honestly, I cannot spend my whole day here, and I ...   Feb 2 2011, 02:51 PM
Dr Evil   :popcorn: IBTL?   Feb 2 2011, 04:48 PM
Brad @ Auto Atlanta   Ah, the good doctor chiming in. I really hope the...   Feb 2 2011, 05:02 PM
luskesq   Ah, the good doctor chiming in. I really hope th...   Feb 2 2011, 05:42 PM
Brad @ Auto Atlanta   Ah, the good doctor chiming in. I really hope t...   Feb 2 2011, 09:45 PM
steveherman   First, FedEx is contracted to supply every tracki...   Feb 2 2011, 10:14 PM
Rand   A business explaining how they can't take pro...   Feb 2 2011, 10:28 PM
Dr Evil   YOU know what IBTL means? Hell, it took me a while...   Feb 2 2011, 05:09 PM
PH1   YOU know what IBTL means? Hell, it took me a whil...   Feb 2 2011, 10:42 PM
ppetion   YOU know what IBTL means? Hell, it took me a whi...   Feb 2 2011, 11:40 PM
steveherman   I am not a WHINER. Some members turned my words ar...   Feb 2 2011, 10:11 PM
Tom_T   I am not a WHINER. Some members turned my words a...   Feb 2 2011, 11:11 PM
steveherman   I was NOT calling you a whiner, because IMHO a c...   Feb 3 2011, 08:04 AM
carr914   IBTL = In Before The Lock ILBT = I Love Big Tits   Feb 3 2011, 08:12 AM
Brad @ Auto Atlanta   A business explaining how they can't take pr...   Feb 3 2011, 09:25 AM
Dr Evil   Kudos, my broken clock was correct two times today...   Feb 3 2011, 09:37 AM
vsg914   It definately helps to be thick skinned around her...   Feb 3 2011, 09:43 AM
Dr Evil   That sucks, Curt. It is unfortunate.   Feb 3 2011, 09:45 AM
vsg914   Don't think it you, was it Doc?   Feb 3 2011, 09:50 AM
vsg914   Actually, I don't know who it was (and don...   Feb 3 2011, 09:52 AM
Dr Evil   Nah, I dont pull that shit. I have a tendency to m...   Feb 3 2011, 09:54 AM
vsg914   I'm with ya Doc. Hey, I been thinking about bu...   Feb 3 2011, 10:03 AM
Dr Evil   Whole shebang and in laymans terms :)   Feb 3 2011, 10:08 AM
vsg914   Got one left?   Feb 3 2011, 10:14 AM
Dr Evil   Got about 8-10.   Feb 3 2011, 10:32 AM
vsg914   PM coming.   Feb 3 2011, 11:07 AM
Jesse   As a newbee in the 914 world (both as a owner and ...   Feb 3 2011, 09:19 PM
Tom_T   :lol4: Well Steve, I guess you told me! Go ge...   Feb 4 2011, 01:09 AM
RiqueMar   Agreed... but start your own thread DO NOT turn ...   Feb 4 2011, 10:44 AM
Tom_T   [quote name='steveherman' post='1426463' date='Fe...   Feb 4 2011, 05:30 PM
Brad @ Auto Atlanta   :lol4: Well Steve, I guess you told me! Go g...   Feb 4 2011, 10:15 AM
Tom_T   :lol4: Well Steve, I guess you told me! Go ...   Feb 4 2011, 05:28 PM
vsg914   Does this forum qualify as a public place if you h...   Feb 4 2011, 12:54 PM
Tom_T   Does this forum qualify as a public place if you ...   Feb 4 2011, 05:37 PM
Brad @ Auto Atlanta   [quote name='steveherman' post='1426463' date='Fe...   Feb 4 2011, 12:59 PM
rfuerst911sc   I was in need of some keys to be made for both Por...   Feb 4 2011, 02:12 PM
RiqueMar   I don't go home, crack open a beer, and rela...   Feb 4 2011, 02:52 PM
Brad @ Auto Atlanta   I was in need of some keys to be made for both Po...   Feb 4 2011, 02:26 PM
Brad @ Auto Atlanta   I am sorry, I was not trying to call you out perso...   Feb 4 2011, 03:23 PM
hot_shoe914   I am sorry, I was not trying to call you out pers...   Feb 4 2011, 04:37 PM
vsg914   Well Tom, I never thought you to be shy, so what e...   Feb 4 2011, 06:03 PM
Tom_T   Well Tom, I never thought you to be shy, so what ...   Feb 4 2011, 06:25 PM
George H.   when [u][b]we all start to ramble on these thing...   Feb 4 2011, 06:59 PM
SirAndy   :screwy: I wonder what 914world would be like w...   Feb 4 2011, 06:07 PM
vsg914   "I wonder what 914world would be like without...   Feb 4 2011, 06:16 PM
xperu   For years I have read personal attacks on people a...   Feb 4 2011, 06:52 PM
URY914   Hey Brad, does your last name start with a "R...   Feb 4 2011, 07:40 PM
vsg914   Doc and I were not rambling. We were obviously try...   Feb 4 2011, 07:47 PM
SLITS   I think I'll chime in for a moment .. There h...   Feb 4 2011, 08:38 PM
Brad @ Auto Atlanta   Hey Brad, does your last name start with a ...   Feb 7 2011, 01:08 PM
Andyrew   Hey Brad, does your last name start with a ...   Feb 7 2011, 02:32 PM
Brad @ Auto Atlanta   I think I'll chime in for a moment .. There ...   Feb 7 2011, 01:11 PM
carr914   Hey Brad, does your last name start with a ...   Feb 7 2011, 02:08 PM
Tom_T   Just an update with some hopefully good news about...   Feb 8 2011, 01:52 AM


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