Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
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Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
Brian_Boss |
Nov 25 2014, 04:01 PM
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#1
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Member Group: Members Posts: 324 Joined: 3-June 03 From: Dallas, TX Member No.: 781 |
This is not a sales pitch. I'm sincerely asking for feedback on what we could do, or do better, in order to earn your business.
Even if it's not something I can fix, it would still be good to know. For instance, I realize a lot of people have a loyalty to certain vendor as a result of a long standing personal or business relationship. I go out of my way not to spam this forum with commercial posts so I hope this isn't viewed as objectionable. Brian |
Brian_Boss |
Nov 26 2014, 12:25 PM
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#2
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Member Group: Members Posts: 324 Joined: 3-June 03 From: Dallas, TX Member No.: 781 |
Let me clear up the location thing. I'm in Dallas, Jonathan is in Santa Maria, CA. Our office/warehouse is currently in CA but moving to Dallas.
However, almost all the basic OEM stuff (brake rotors, ball joints, etc) is drop shipped from our distributors. We keep some things in inventory. These are typically from suppliers who don't drop ship (or are slow/unreliable), small items that people order alone (hood buffers, FI seals, etc), and things we actually make. We have distributor warehouses on both coasts and in TX. A lot of people get there free UPS ground orders in one or two days. Some companies will give you some BS about "our" massive inventory, but if you order a brake rotor from us (or Pelican, RockAuto or wherever) it is going to drop ship from a distributor. I just never saw any reason not to be upfront about it. |
r_towle |
Nov 27 2014, 08:00 PM
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#3
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Custom Member Group: Members Posts: 24,591 Joined: 9-January 03 From: Taxachusetts Member No.: 124 Region Association: North East States |
Let me clear up the location thing. I'm in Dallas, Jonathan is in Santa Maria, CA. Our office/warehouse is currently in CA but moving to Dallas. However, almost all the basic OEM stuff (brake rotors, ball joints, etc) is drop shipped from our distributors. We keep some things in inventory. These are typically from suppliers who don't drop ship (or are slow/unreliable), small items that people order alone (hood buffers, FI seals, etc), and things we actually make. We have distributor warehouses on both coasts and in TX. A lot of people get there free UPS ground orders in one or two days. Some companies will give you some BS about "our" massive inventory, but if you order a brake rotor from us (or Pelican, RockAuto or wherever) it is going to drop ship from a distributor. I just never saw any reason not to be upfront about it. So, You asked. If your business is mainly selling other manufacturers products that you do not keep in inventory and you drop ship from distributors, then your core business is sales and marketing, service and support. The asset value of your business, aside from a discounted inventory you may have, is your customer list. You must see that you are a sales and marketing firm first and foremost. Your methods will either work or will not. Your business will succeed based upon how well you do your marketing. Fix your site based upon what you have heard. Figure it out, take a class, learn to build a site, or pay someone to build it. Then you have another asset.... If you continue to make excuses about your own efforts in marketing your firm, usability of your site, and not being able to expand your main asset of yr customer base, then you may be controlling your destiny, but not in a great way. |
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