Contacting 914 Rubber, ...no replies to messages over their website... Options

[MikeInMunich]

...and no phone number posted. (IMG:style_emoticons/default/confused24.gif)

I've attempted to contact 914 Rubber about five times, inquiring about the glass roof a la Saratoga, but better?) I've heard they wanted to do a production run on this spring.

I get the suspicion that they're not getting my messages somehow. If that's not it, they likely need a secretartpy but can't afford one (??). I've been there myself. I know how it is.

Well, guys, if you're reading this, please let me know what's up. I'd like to buy TWO of your roofs and have them sent to TX ASAP.

Thanks,

Mike in Munich

[Java2570]

My personal opinion about this (mine alone, you know what they say about opinions) is
that of the 12 or 15 items that I've purchased from Mark and 914 Rubber is this....
they were all cosmetic or interior pieces that don't stop me from driving my 914 if I have to wait a little longer to get them. I don't worry about that stuff. Why? This car is a project to have fun with....I don't show it, autocross it, race it or compete with it. I like the fact that it's an open ended thing and it gives me a good reason to do something I enjoy. All the dealings I've had with vendors like 914 Rubber or Chris Foley @ Tangerine have been positive and I don't mind waiting for quality and people who care about the 914 and people who drive them. The one time I had a question about a part, I used the 914 Rubber online form and Blake emailed me quickly that afternoon. I know that Mark has a pilot job and keeps busy. Would it upset me if I didn't get a response? Maybe but I suppose it would depend on the question at hand. I'd like to think I'd give Mark the benefit of the doubt and let him get back with me. I try to be patient and not worry too much....but that's just me! Carry on....

[pvollma]

My personal opinion about this (mine alone, you know what they say about opinions) is
that of the 12 or 15 items that I've purchased from Mark and 914 Rubber is this....
they were all cosmetic or interior pieces that don't stop me from driving my 914 if I have to wait a little longer to get them. I don't worry about that stuff. Why? This car is a project to have fun with....I don't show it, autocross it, race it or compete with it. I like the fact that it's an open ended thing and it gives me a good reason to do something I enjoy. All the dealings I've had with vendors like 914 Rubber or Chris Foley @ Tangerine have been positive and I don't mind waiting for quality and people who care about the 914 and people who drive them. The one time I had a question about a part, I used the 914 Rubber online form and Blake emailed me quickly that afternoon. I know that Mark has a pilot job and keeps busy. Would it upset me if I didn't get a response? Maybe but I suppose it would depend on the question at hand. I'd like to think I'd give Mark the benefit of the doubt and let him get back with me. I try to be patient and not worry too much....but that's just me! Carry on....

Since Mark is a pilot, you might want to use this analogy to explain why he needs to reply promptly to email inquiries; when an ATC facility is very busy, and a pilot calls them to enter their airspace, they might receive the reply "aircraft calling (airport) approach, stand by." That means keep off the radio, we're busy, we'll get back to you when we can. The analogy would be if Mark or an employee would check email each day, and when he gets one that will take some time to answer, he should reply "Got your email, I'll get back to you when I have an answer for you." That confirms he got the email, gives the sender an immediate response, some hope that a solution is coming, and deters them from sending additional emails looking for some kind of answer. If you're going to run a business, even on the side, it should be run like a business as best you can. Then again, that's just my opinion, I could be wrong.