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> What would you do??
boxstr
post Jun 27 2005, 11:14 PM
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Took the Boxstr to the detail shop for a complete detail. Top was down, next day I picked up a 914 from the detail shop and the Boxstr top was up. Next day I get a call from the detail shop and the top will only go up on one side but not the other. Broken pass side transmission. Repair cost with parts $1700. Who is responsible for the repair bill??
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kenporacer
post Jun 28 2005, 05:46 PM
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I used to run a full serv wash & detail shop & when a convertible was brought in I would always have the owner put the top up & it stayed that way. But from time to time things would happen that you don't plan for. As an operator the argument of product merchantability can be made. Meaning the top was operated the way it was designed to operate & due to age or fatigue it just happened to fail at that given moment. If, of course, there is no evidence of improper handling of the top. What I feel would be fair in that case, or in this case from what it sounds like, is a split in cost for repair or a trade out as you were mentioning before. As long as YOU, as the consumer, are happy with the trade out. You said you would like to continue doing business with the shop and hopefully they would like to continue the relationship as well (I would as an operator). That being said I'm sure an agreement can be made. Just don't be one of those people that starts by saying "It wasn't like that before I brought it in & you're gonna pay for it" Be diplomatic. Remember the art of diplomacy is letting some one else have your own way!
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boxstr   What would you do??   Jun 27 2005, 11:14 PM
rick 918-S   tough one.... http://www.914wo...   Jun 27 2005, 11:32 PM
scott thacher   i would think as a comsumer that they should "help...   Jun 27 2005, 11:38 PM
boxstr   The car has not been changed from factory stock. N...   Jun 27 2005, 11:42 PM
goose2   A tough call...maybe when it's torn down for r...   Jun 27 2005, 11:49 PM
Bucket   http://www.914world.com/bbs2/h...   Jun 28 2005, 12:04 AM
scruz914   Do you know who tried to put the top up? Was it y...   Jun 28 2005, 12:26 AM
Jeroen   I'm not much of a Boxster connaiseur (sp?) but...   Jun 28 2005, 06:03 AM
Bruce Allert     Jun 28 2005, 07:39 AM
rhodyguy   http://www.914world.com/bbs...   Jun 28 2005, 08:26 AM
boxstr   Okay Thank you everyone who has taken the time to ...   Jun 28 2005, 08:52 AM
!   Any and all convertible tops I have owned are manu...   Jun 28 2005, 08:57 AM
rick 918-S   Craig, Do you know if there is any bulletins out ...   Jun 28 2005, 09:01 AM
boxstr   Rich The factory did put out new reinforced replac...   Jun 28 2005, 09:10 AM
xsboost90   according to my bud at the porsche dealership, thi...   Jun 28 2005, 09:14 AM
tat2dphreak   I would let your friend at the detail shop know, b...   Jun 28 2005, 09:31 AM
rhodyguy   i'm still trying to figure out why they took t...   Jun 28 2005, 09:46 AM
Root_Werks   If you know and trust the guy, it probably wasn...   Jun 28 2005, 10:02 AM
kenporacer   I used to run a full serv wash & detail shop & whe...   Jun 28 2005, 05:46 PM
drew365   If I'm reading this right, you left the car of...   Jun 28 2005, 08:41 PM
anthony     Jun 28 2005, 08:53 PM
mikelsr   I agree that this is not the fault of the detail s...   Jun 28 2005, 09:01 PM
goose2   http://www.914world.com/bbs...   Jun 28 2005, 09:59 PM
boxstr   Okay It was Della who pushed the button and broke ...   Jun 28 2005, 10:08 PM
goose2   I think you're outta luck if Della broke it......   Jun 28 2005, 10:16 PM


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