What would you do?? |
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What would you do?? |
boxstr |
Jun 27 2005, 11:14 PM
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#1
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MEMBER:PACIFIC NORTHWEST REGION Group: Members Posts: 7,522 Joined: 25-December 02 From: OREGON Member No.: 12 Region Association: Pacific Northwest |
Took the Boxstr to the detail shop for a complete detail. Top was down, next day I picked up a 914 from the detail shop and the Boxstr top was up. Next day I get a call from the detail shop and the top will only go up on one side but not the other. Broken pass side transmission. Repair cost with parts $1700. Who is responsible for the repair bill??
TIA CCLINTOPLESS |
kenporacer |
Jun 28 2005, 05:46 PM
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#2
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Member Group: Members Posts: 65 Joined: 10-January 05 From: Deltona, Fl Member No.: 3,432 |
I used to run a full serv wash & detail shop & when a convertible was brought in I would always have the owner put the top up & it stayed that way. But from time to time things would happen that you don't plan for. As an operator the argument of product merchantability can be made. Meaning the top was operated the way it was designed to operate & due to age or fatigue it just happened to fail at that given moment. If, of course, there is no evidence of improper handling of the top. What I feel would be fair in that case, or in this case from what it sounds like, is a split in cost for repair or a trade out as you were mentioning before. As long as YOU, as the consumer, are happy with the trade out. You said you would like to continue doing business with the shop and hopefully they would like to continue the relationship as well (I would as an operator). That being said I'm sure an agreement can be made. Just don't be one of those people that starts by saying "It wasn't like that before I brought it in & you're gonna pay for it" Be diplomatic. Remember the art of diplomacy is letting some one else have your own way!
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