OT: Anyone use Barracuda Networks Spam Firewall?, ours is down, along with Barracuda support website and phone |
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OT: Anyone use Barracuda Networks Spam Firewall?, ours is down, along with Barracuda support website and phone |
BigDBass |
Jun 13 2006, 10:06 AM
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#1
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Dumb Question Champion Group: Members Posts: 1,438 Joined: 11-January 06 From: Chicago (south 'burbs) Member No.: 5,405 Region Association: Upper MidWest |
Just wondering if any of the IT types here are using a Barracuda email firewall. We are, and normally love it, but this morning it stopped processing incoming mail and, frighteningly, the Barracudanetworks.com website is down and there is no answer on the phone... Anyone have a similar or different situation with their Barracuda today? |
BigDBass |
Jun 13 2006, 11:03 AM
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#2
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Dumb Question Champion Group: Members Posts: 1,438 Joined: 11-January 06 From: Chicago (south 'burbs) Member No.: 5,405 Region Association: Upper MidWest |
My reseller found out :
QUOTE I got through to Barracuda. Here is the situation: they had a virus update that got corrupted. The Version is 1.5.144. You need to go to the Advanced tab and under Energize Updates revert back to the old file. Also change your updates from hourly to daily. Then tomorrow go to 1.5.145 and the issue will be cleared. Brad, thanks for the leads on alternative products. I can relate to the support issues. We need to move to a bigger box in the not too distant future and I've been debating if I want to move to a new product entirely. |
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