OT (sort of) Oh the fun begins, filing a FedEx claim |
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OT (sort of) Oh the fun begins, filing a FedEx claim |
GaroldShaffer |
Sep 1 2007, 10:28 PM
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#1
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You bought another 914? Group: Benefactors Posts: 7,624 Joined: 27-June 03 From: Portage, IN Member No.: 865 Region Association: None |
So I sold this Saratoga Top on ebay for $421. Shipped it FedEx Ground to RI. Arrived cracked. The top was wrapped in a moving blanket, then placed in side a box and that box was then put in a bigger box with more packing around the smaller box.
They buyer is cool, he wants to keep the top, but would like some $$ refunded. I'm cool with that because it is the right thing to do. I have never had to file a claim for damage. I don't expect this to be a fun or easy process. Any words of advice before I start? Thanks |
BarberDave |
Sep 2 2007, 08:15 AM
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#2
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Barberdave Group: Members Posts: 1,605 Joined: 12-January 03 From: Wauseon Ohio Member No.: 135 Region Association: Upper MidWest |
(IMG:style_emoticons/default/smilie_pokal.gif)
Garold: To bad that was a nice and rare top. you couldn't have done a better job packing IMO. How well do you know the Buyer? Is he trustworthy? IMO you are the one who bought the Ins. ,even if buyer paid for it. You deal with FedX. I have not delt with Fed X on this type of thing but UPS many times! Your buyer files a claim with Fed X ,(he should save boxes and packing material) fed X will examine it and contact you. YOU DEAL WITH THEM, not your buyer!!!!!! I am very suspicious of someone who will buy and pay for a Saragota top and claim it is cracked on delivery, BUT still wants it . What for? The crack kind of defeats it purpose dosn't it. Me think something is not right here. I think the buyer is trying to work you . I would want conformation from Fed X , and pictures from the seller be fore a returned a dime. Also if he wants a major reduction in price, 1/2 or more tell him ,to ship it back and you will refund the full price ,less shipping. That usually seperates the cons from the honest ones . Good luck man,and keep us posted. David (IMG:style_emoticons/default/slap.gif) |
GaroldShaffer |
Sep 2 2007, 08:49 AM
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#3
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You bought another 914? Group: Benefactors Posts: 7,624 Joined: 27-June 03 From: Portage, IN Member No.: 865 Region Association: None |
(IMG:style_emoticons/default/smilie_pokal.gif) Garold: To bad that was a nice and rare top. you couldn't have done a better job packing IMO. How well do you know the Buyer? Is he trustworthy? IMO you are the one who bought the Ins. ,even if buyer paid for it. You deal with FedX. I have not delt with Fed X on this type of thing but UPS many times! Your buyer files a claim with Fed X ,(he should save boxes and packing material) fed X will examine it and contact you. YOU DEAL WITH THEM, not your buyer!!!!!! I am very suspicious of someone who will buy and pay for a Saragota top and claim it is cracked on delivery, BUT still wants it . What for? The crack kind of defeats it purpose dosn't it. Me think something is not right here. I think the buyer is trying to work you . I would want conformation from Fed X , and pictures from the seller be fore a returned a dime. Also if he wants a major reduction in price, 1/2 or more tell him ,to ship it back and you will refund the full price ,less shipping. That usually seperates the cons from the honest ones . Good luck man,and keep us posted. David (IMG:style_emoticons/default/slap.gif) I agree Dave. He sent me pictures of the damage, but non the complete top. I have asked for pictures of the complete top. There were some big scratch marks on it that you can plainly see. This way I can make sure he isn't trying the old switcharoo on me. Based on his ebay feedback, I don't feel he is, but you have to make sure. For the record I did insure it for $400, its on record with FedEx. |
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