OT (sort of) Oh the fun begins, filing a FedEx claim Options

[GaroldShaffer]

So I sold this Saratoga Top on ebay for $421. Shipped it FedEx Ground to RI. Arrived cracked. The top was wrapped in a moving blanket, then placed in side a box and that box was then put in a bigger box with more packing around the smaller box.

They buyer is cool, he wants to keep the top, but would like some $$ refunded. I'm cool with that because it is the right thing to do. I have never had to file a claim for damage. I don't expect this to be a fun or easy process. Any words of advice before I start? Thanks

[GaroldShaffer]

Most recent email from Bob

One more thing buddy. I've dealt with ebay before. If I put in for
the whole money back it will be at your cost to return the thing and I will
get all my money back. It is stupid on your part to argue about $7.09 when
it's your negligence in packing and when I could get all the money back and
you will get back YOUR BROKEN top that you did not pack right because you
were too cheap to let Fedex pack it. This is what happens when you are
cheap. So give me the rest of my money that we agreed upon because the top got
broken because of you. Obviously it is broken. or you're going to lose it
all and you're paying for the return shipping.

I sent you picture evidence, so once again stop being a cheap *** and
return the $7.09 and stop whining. Why should I pay for your fee.
$234 was what we agreed upon (half). I've been more than fair. Come on,
Garold, you said half which is $234 right? Not minus your fee for your negligence
and I will give you a positive. It's only $7.09.

I'm hoping we can work this out as I thought we already did. $7.09 and
I'm all done with you.

My response

Buddy, I don't think so.

It is not my negligence in packing and that is my
point. And calling me cheap for not having Fed EX pack
it, right. I send items way more expensive and fragile
all over the world packed like that, never in 6 years
has there been a issue.

Your over all pictures do not show the marks on the
top that the images from my auction show. I can't
honestly tell if it is the top I sent you or not. I in
good faith refunded you money, when I could easliy
said tuff. It's your "better do it or else" attitude
that has set me off. If you have any pride, see the
attached photos and show me the same photos with the
cracks. If you can't do that then you just got a $400
top for $200 bucks. If you do then I will apologize on
any forum you want. Actually you can check this site
http://www.914world.com/bbs2/index.php?showtopic=75784
because I have posted the whole thing there with the
pictures.

And how do I know you are not going to ask ebay for a
refund anyway? I honestly don't have a good feeling
about you and your way of wanting to do business. I
think the best thing to do is just send me the top
back and when I receive it in the condition you
pictures show then I will refund you the complete
balance of ALL your money.