 My not so great experience with AA, Am I being unreasonable? |
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| steveherman |
 Feb 22 2010, 08:11 PM
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#1
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Member  Group: Members Posts: 380 Joined: 12-September 09 From: Kissimmee Florida Member No.: 10,799 Region Association: South East States  |
So I called in and placed an order.
Both the lady I talked to and I got on the website and agreed on the part I needed. She said she had a 914 at home in the garage and said she knew which part I was talking about. It is the little plastic spacer/washer/shakeproof washer that goes on both ends of the rocker panel. I ordered 6 of them at $1.05 a piece. I got them and they were the wrong parts. I got a lock washer i can get at ACE for a nickel. So I called and talked to Brad. He apologized and said that he would get these out at no additional cost to me. So today I noticed that there was an ADDITIONAL UNAUTHORIZED CHARGE FOR $17 on my card. I called and talked to Brad and he made it out to be all my fault. The price of the one he claims to be correct were $2.50 a piece. He said I was billed the difference. Well according to my math 6 @ $2.50 is 15. That is what I was charged. + $2 shipping that is $17. Shouldn't I (at the very least) get my $6.30 back from the first order? Shouldn't I have been given the chance to deny or AUTHORIZE AN ADDITIONAL $17 charge to my card? What shoould I do? Am I wrong? I just dont like that they charged the additional $17 without talking to me about it. |
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| jcd914 |
Feb 22 2010, 08:15 PM
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#2
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Advanced Member Group: Members Posts: 2,081 Joined: 7-February 08 From: Sacramento, CA Member No.: 8,684 Region Association: Northern California |
Wait until you get the parts and if they are correct then call your credit card company and tell them you did not authorize the new charge.
You will be telling the truth and the ball is then in your court. Jim |
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| jonferns |
Feb 22 2010, 08:18 PM
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#3
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Advanced Member Group: Members Posts: 2,081 Joined: 29-March 07 From: New Jersey Member No.: 7,631 Region Association: North East States 
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1) If you didn't authorize the charge then AA is in the wrong.
2) Are you talking about the rubber/hard plastic spacer? You can get those in the plumbing section of your local hardware store (IMG:style_emoticons/default/bye1.gif) |
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| mepstein |
Feb 22 2010, 08:23 PM
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#4
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914-6 GT in waiting Group: Members Posts: 19,276 Joined: 19-September 09 From: Landenberg, PA/Wilmington, DE Member No.: 10,825 Region Association: MidAtlantic Region
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Knowing how accesible George Hussey (owner Auto Atlanta) is on this board, In my opinion, you should talk to him before putting it out to the site. Everyone deserves the chance to make things right before making it public.
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| JF914 |
Feb 22 2010, 08:31 PM
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#5
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Newbie Group: Members Posts: 20 Joined: 9-September 09 From: Boulder Member No.: 10,786 Region Association: Rocky Mountains |
QUOTE(mepstein @ Feb 22 2010, 07:23 PM)  Knowing how accesible George Hussey (owner Auto Atlanta) is on this board, In my opinion, you should talk to him before putting it out to the site. Everyone deserves the chance to make things right before making it public. I agree 100%. My purchase of rear springs/shocks and two Vitaloni mirrors had the potential for a similar issue, but AA handled very professionally and in timely fashion. Shocks. Received one correct one, and one not so. Brad handled, and shipped me a new one, with a return address label. Mirror. One was missing a mounting piece. They shipped me a new one. Invoices: Yes, I was charged for each of the new re-ships (product and shipping). Once the bad parts were returned, I called Brad again, and they reversed the c/c charge and second shipping charges. All is AOK. I am guessing that there are alot more positive experiences with AA than isolated issues like the above based on my experience. John |
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| ConeDodger |
Feb 22 2010, 09:01 PM
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#6
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Apex killer! Group: Members Posts: 23,592 Joined: 31-December 04 From: Tahoe Area Member No.: 3,380 Region Association: Northern California
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I am upset too. Most of what George knows about 914's he is not telling us. Come on George! Dish it out. I know that you know more than the 5 or 6 pamphlets you have written. Give it up George!!! (IMG:style_emoticons/default/mad.gif)
Seriously, Just ask for George when you call. He will handle it. No need to pull anyone's pants down publically... |
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| carr914 |
Feb 22 2010, 09:27 PM
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#7
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Racer from Birth Group: Members Posts: 118,695 Joined: 2-February 04 From: Tampa,FL Member No.: 1,623 Region Association: South East States  |
I see 3 areas you screwed up on.
1st, you obviously didn't know the part # - that is what their catalog ( paper or internet) is for. 2nd, Why didn't you call and place the original order with George? If not George, why not Steve Gaglione (smg914), who works for George. 3rd, Upon the screw up, why didn't you call George then, instead of some flunkie. Also I would take this up with George, instead of picking a fight on a Forum. T.C. |
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| BMXerror |
Feb 22 2010, 09:37 PM
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#8
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Senior Member Group: Members Posts: 1,705 Joined: 8-April 06 From: Hesperia Ca Member No.: 5,842 |
QUOTE(mepstein @ Feb 22 2010, 06:23 PM) Knowing how accesible George Hussey (owner Auto Atlanta) is on this board, In my opinion, you should talk to him before putting it out to the site. Everyone deserves the chance to make things right before making it public. I would normally agree, but how many times has this kinda thing come up with AA, and how many times has George had to fix something when his company screws it up? I see these threads all too often, and it always ends in 'George made it right'. Personally, I think he likes to be the hero that swoops in to save the day. But if his business were on the ball, he wouldn't have to. A good supplier is as invisible as possible, NOT one that is very accomplished at fixing it's own mistakes. My $.02. You can all start flaming me now. Mark D. |
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| whatabout1 |
Feb 22 2010, 09:39 PM
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#9
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Toys in Red Group: Members Posts: 403 Joined: 6-March 06 From: Charlotte, NC Member No.: 5,676 Region Association: None |
Get George involved. AA has screwed up with allot of folks here.
Come on it's $20 bucks, AA should send the right stuff and refund !! |
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| detoxcowboy |
Feb 22 2010, 09:55 PM
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#10
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Senior Member Group: Members Posts: 1,294 Joined: 30-January 08 Member No.: 8,642 Region Association: Africa |
(IMG:style_emoticons/default/hissyfit.gif) (IMG:style_emoticons/default/headbang.gif) (IMG:style_emoticons/default/drunk.gif) (IMG:style_emoticons/default/beer3.gif) (IMG:style_emoticons/default/KMA.gif) (IMG:style_emoticons/default/blink.gif)
Leading with the chin, what sucks even worse is slamming someone publicy then 6 months down the road have to "kiss their ass for a favor" (give them your busisnes again) cause now you need them!.. AA |
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| orange914 |
Feb 22 2010, 10:00 PM
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#11
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http://5starmediaworks.com/index.html Group: Members Posts: 3,371 Joined: 26-March 05 From: Ceres, California Member No.: 3,818 Region Association: Northern California |
QUOTE(BMXerror @ Feb 22 2010, 07:37 PM) QUOTE(mepstein @ Feb 22 2010, 06:23 PM) Knowing how accesible George Hussey (owner Auto Atlanta) is on this board, In my opinion, you should talk to him before putting it out to the site. Everyone deserves the chance to make things right before making it public. I would normally agree, but how many times has this kinda thing come up with AA, and how many times has George had to fix something when his company screws it up? I see these threads all too often, and it always ends in 'George made it right'. Mark D. (IMG:style_emoticons/default/agree.gif) with george being an increadable resource to the community. i can't and won't say bad about my few experiances with him directly. the help on the otherhand makes for about every increasingly common complaint i've read here. unfortunately it has frustrated me to the point of buying elsewhere at times. just my .02c, hope george sorts it out or his help may just kill off any of his positive contributions |
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| biosurfer1 |
Feb 22 2010, 10:04 PM
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#12
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Teener fo Life! Group: Members Posts: 3,020 Joined: 3-August 03 From: Roseville, CA Member No.: 977 Region Association: Northern California |
QUOTE(carr914 @ Feb 22 2010, 07:27 PM) I see 3 areas you screwed up on. 1st, you obviously didn't know the part # - that is what their catalog ( paper or internet) is for. 2nd, Why didn't you call and place the original order with George? If not George, why not Steve Gaglione (smg914), who works for George. 3rd, Upon the screw up, why didn't you call George then, instead of some flunkie. Also I would take this up with George, instead of picking a fight on a Forum. T.C. I disagree with you here T.C. First, I, probably like the OP, would think calling by a company owned by the "king" of 914's and talking two employees saying they know the part exactly would be the whole point of calling a specialty store...to get the part I want. Second, the OP only has a few posts and been a member since late last year. Maybe he didnt know of George? I guess he could have called the store and asked for the owner but after talking to two employees and having the order screwed up and being overcharged, why would he think the owner is anymore competent with employees like that. He could have searched and come up with thread after thread of typical AA crap but I doubt that would help. I don't order from AA and this is why. I chuckle when people say "you never hear the people who had a good experience" and while thats probably true, I just wonder it only seems to be AA over and over and over and over again...maybe HPH and Pelican are better at making sure it doesn't happen in the first place |
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| tat2dphreak |
Feb 22 2010, 10:07 PM
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#13
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stoya, stoya, stoya Group: Benefactors Posts: 8,797 Joined: 6-June 03 From: Wylie, TX Member No.: 792 Region Association: Southwest Region  |
can we get vendor bashing it's own forum or something? or make it "political" so it goes away?
btw I quit having sympathy when AA screws up something, there's been too many threads saying "AA screwed this up" for you to not know they they have a tendency to (IMG:style_emoticons/default/sheeplove.gif) |
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| BigD9146gt |
Feb 22 2010, 10:08 PM
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#14
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OCD member Group: Members Posts: 376 Joined: 24-January 05 From: Sydney, Australia Member No.: 3,502 Region Association: Australia and New Zealand |
QUOTE(detoxcowboy @ Feb 22 2010, 07:55 PM) (IMG:style_emoticons/default/hissyfit.gif) (IMG:style_emoticons/default/headbang.gif) (IMG:style_emoticons/default/drunk.gif) (IMG:style_emoticons/default/beer3.gif) (IMG:style_emoticons/default/KMA.gif) (IMG:style_emoticons/default/blink.gif) Leading with the chin, what sucks even worse is slamming someone publicy then 6 months down the road have to "kiss their ass for a favor" (give them your busisnes again) cause now you need them!.. AA Interesting thought... but I love playing devils advocate. One would initially think that its a small world, I agree AA has many parts that one day "publicly bashing person" would need something from them to finish a project. Regardless of which company is being posted (leave out names next time dude) he is trying to ask the community if he is out of his mind, or should in-fact try another suggested way of dealing with the company. But thinking outside the box, there are more than one person in this small world, and "publicly bashing person" could get a non-public bashing friend to purchase parts from said company and pay them back, which would keep said person from "kissing ass" as you say. Thus defeating your logic of chin leading, and more like big balls leading. (IMG:style_emoticons/default/smoke.gif) Hi George! one day I might make tanks again... you interested when this economy gets back on track? |
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| johnnie5 |
Feb 22 2010, 10:14 PM
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#15
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914 lover Group: Members Posts: 375 Joined: 14-October 08 From: San Diego, CA Member No.: 9,644 Region Association: Southern California |
Well, the way I see it is this (personal feelings aside).... If more than a few people see it fit to complain here about a certain vendor, then there must be something not so right.
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| 76-914 |
Feb 22 2010, 10:27 PM
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#16
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Repeat Offender & Resident Subaru Antagonist Group: Members Posts: 13,503 Joined: 23-January 09 From: Temecula, CA Member No.: 9,964 Region Association: Southern California
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George is a businessman and we need him. Other than his advertising, he doesn't solicit our business. We call him. He offers a product we need and want. And if we want his product we buy from him. I don't mind the fact that he or anyone else makes a profit. They botched an order of mine also but one call later it was handled and I was happy with how it was handled. George has been in business a long time. That is usually a pretty good indicator that a company isn't screwing it's customers. (excluding massage parlors) Just call him.
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| JRust |
Feb 22 2010, 10:29 PM
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#17
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914 Guru Group: Members Posts: 6,307 Joined: 10-January 03 From: Corvallis Oregon Member No.: 129 Region Association: Pacific Northwest
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I know this! This is the last negative thread about AA I will open, Read or Post on. I'm sick of them & while some are justified. How about we just deal with it personally & not in a public forum. I agree there are times to share bad experiences. Especially to save a fellow teener from having the same experience. Having said all that. Do we really need a thread complaining about a $25 order (IMG:style_emoticons/default/poke.gif) . How about instead of pushing these threads with to many replies. You just share your experience with a PM (IMG:style_emoticons/default/confused24.gif) . Anyway I'm glad to be done with these. If anyone see's me posting on another AA bash. Please feel free to slap me through a PM (IMG:style_emoticons/default/splat.gif)
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| steveherman |
Feb 22 2010, 10:32 PM
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#18
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Member Group: Members Posts: 380 Joined: 12-September 09 From: Kissimmee Florida Member No.: 10,799 Region Association: South East States |
QUOTE(Jon Fernandes @ Feb 22 2010, 09:18 PM) 2) Are you talking about the rubber/hard plastic spacer? You can get those in the plumbing section of your local hardware store (IMG:style_emoticons/default/bye1.gif) yes. i looked at Home Depot. Lowes. And Ace Hardware. No luck so I called AA. QUOTE(ConeDodger @ Feb 22 2010, 10:01 PM) Seriously, Just ask for George when you call. He will handle it. No need to pull anyone's pants down publically... this is not meant to be a bashing. I am asking if i was OVERREACTING. QUOTE(carr914 @ Feb 22 2010, 10:27 PM) I see 3 areas you screwed up on. 1st, you obviously didn't know the part # - that is what their catalog ( paper or internet) is for. 2nd, Why didn't you call and place the original order with George? If not George, why not Steve Gaglione (smg914), who works for George. 3rd, Upon the screw up, why didn't you call George then, instead of some flunkie. Also I would take this up with George, instead of picking a fight on a Forum. T.C. 1st. You are correct. That is why I called so we could talk our way thru it. Who is Steve Gaglione? 2nd. If I need a $1 part I am to call George? He will get sick of me pretty quick. That is why he hires the "flunkies" 3rd. See #2 Finally I am definately NOT PICKING A FIGHT. I will still shop there. Trying to see if I am overacting. QUOTE(biosurfer1 @ Feb 22 2010, 11:04 PM) I disagree with you here T.C. First, I, probably like the OP, would think calling by a company owned by the "king" of 914's and talking two employees saying they know the part exactly would be the whole point of calling a specialty store...to get the part I want. Second, the OP only has a few posts and been a member since late last year. Maybe he didnt know of George? I guess he could have called the store and asked for the owner but after talking to two employees and having the order screwed up and being overcharged, why would he think the owner is anymore competent with employees like that. He could have searched and come up with thread after thread of typical AA crap but I doubt that would help. I don't order from AA and this is why. I chuckle when people say "you never hear the people who had a good experience" and while thats probably true, I just wonder it only seems to be AA over and over and over and over again...maybe HPH and Pelican are better at making sure it doesn't happen in the first place First exactly. Second I do know of George. Just didnt feel like he would appreciate having to deal with what should be a $6 transaction I have no prob with George. We have talked two or three times. |
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| 6freak |
Feb 22 2010, 10:55 PM
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#19
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MR.C Group: Members Posts: 4,740 Joined: 19-March 08 From: Tacoma WA Member No.: 8,829 Region Association: Pacific Northwest |
QUOTE(JRust @ Feb 22 2010, 08:29 PM) I know this! This is the last negative thread about AA I will open, Read or Post on. I'm sick of them & while some are justified. How about we just deal with it personally & not in a public forum. I agree there are times to share bad experiences. Especially to save a fellow teener from having the same experience. Having said all that. Do we really need a thread complaining about a $25 order (IMG:style_emoticons/default/poke.gif) . How about instead of pushing these threads with to many replies. You just share your experience with a PM (IMG:style_emoticons/default/confused24.gif) . Anyway I'm glad to be done with these. If anyone see's me posting on another AA bash. Please feel free to slap me through a PM (IMG:style_emoticons/default/splat.gif) (IMG:style_emoticons/default/agree.gif) (IMG:style_emoticons/default/slap.gif) |
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| Mike Bellis |
Feb 22 2010, 11:14 PM
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#20
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Resident Electrician Group: Members Posts: 8,345 Joined: 22-June 09 From: Midlothian TX Member No.: 10,496 Region Association: None
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Well I don't know of George. In fact I don't know the owner of any of the local auto parts retailers in my area. One should not have to ask for the owner of any business to get proper service. It sounds like AA needs to train their employees or get new ones.
I have not purchased from AA. If they had the part I need, I'm sure I would regardless of the vendor bashing. A business is only as good as its employees. If they need training... Train them. |
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