Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
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Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
Brian_Boss |
Nov 25 2014, 04:01 PM
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#1
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Member Group: Members Posts: 324 Joined: 3-June 03 From: Dallas, TX Member No.: 781 |
This is not a sales pitch. I'm sincerely asking for feedback on what we could do, or do better, in order to earn your business.
Even if it's not something I can fix, it would still be good to know. For instance, I realize a lot of people have a loyalty to certain vendor as a result of a long standing personal or business relationship. I go out of my way not to spam this forum with commercial posts so I hope this isn't viewed as objectionable. Brian |
Java2570 |
Nov 25 2014, 04:29 PM
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#2
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Senior Member Group: Members Posts: 649 Joined: 7-May 11 From: Fishers, IN Member No.: 13,035 Region Association: Upper MidWest |
I'm not nuts about the online parts catalog on the website....but it doesn't stop me from shopping with GPR and I do recommend GPR to others also. Other than that minor quibble, I'm happy....carry on!
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SirAndy |
Nov 25 2014, 04:37 PM
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#3
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Resident German Group: Admin Posts: 41,644 Joined: 21-January 03 From: Oakland, Kalifornia Member No.: 179 Region Association: Northern California |
I'm not nuts about the online parts catalog on the website.... (IMG:style_emoticons/default/agree.gif) One of the things that puts me off from the website is the flow of the catalog where i have to chose a year for my car first before i can look at parts. While my car is a '70, it has parts from all years and other makes and models and it is hard to fiddle through the interface to find the right parts. This is amplified by the fact that the site remembers my choice and then simply assumes that all i'm interested in is for that particular year and model. Of course, it doesn't help either that i'm currently not in the market for any parts. But as we all know, that can (and will) change ... (IMG:style_emoticons/default/bye1.gif) |
Brian_Boss |
Nov 25 2014, 05:13 PM
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#4
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Member Group: Members Posts: 324 Joined: 3-June 03 From: Dallas, TX Member No.: 781 |
I'm not nuts about the online parts catalog on the website.... (IMG:style_emoticons/default/agree.gif) One of the things that puts me off from the website is the flow of the catalog where i have to chose a year for my car first before i can look at parts. While my car is a '70, it has parts from all years and other makes and models and it is hard to fiddle through the interface to find the right parts. This is amplified by the fact that the site remembers my choice and then simply assumes that all i'm interested in is for that particular year and model. I'm not particularly happy with the catalog myself. In case you are interested, here is the "readers digest" explanation of why it is the way it is. If you want to have a web site selling car parts, you have two basic options. 1) You code the whole thing yourself and supply all the part application data yourself. This option is $$$. Just getting the application data is more money than we spend on technology annually. Pelican is in this bucket. 2) You have a website that is tied to a major distributor. The application data (via the YMME lookup) is provided by the distributor's servers in real time, as is pricing. The literally thousands of hastily branded Worldpac sites are the most common example of this. It is also how our site works, just a little more sophisticated. We can do a lot more than the ubiquitous Worldpac shells but we are locked into the YYME lookup model. Probably more than you wanted to know, but bottom line I don't know how to fix it within my financial means. Of course, it doesn't help either that i'm currently not in the market for any parts. But as we all know, that can (and will) change ... (IMG:style_emoticons/default/bye1.gif) You better knock on wood or something. Whenever I say something like that, my oil pressure light comes on 5 minutes later. Sort of of like telling your buddies how reliable your car/bike/computer/phone is - instant jinx. |
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