Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
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Please tell me what we (GPR) are doing wrong, - in other words why don't you buy from us. |
Brian_Boss |
Nov 25 2014, 04:01 PM
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#1
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Member Group: Members Posts: 324 Joined: 3-June 03 From: Dallas, TX Member No.: 781 |
This is not a sales pitch. I'm sincerely asking for feedback on what we could do, or do better, in order to earn your business.
Even if it's not something I can fix, it would still be good to know. For instance, I realize a lot of people have a loyalty to certain vendor as a result of a long standing personal or business relationship. I go out of my way not to spam this forum with commercial posts so I hope this isn't viewed as objectionable. Brian |
earossi |
Nov 25 2014, 06:31 PM
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#2
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Member Group: Members Posts: 210 Joined: 8-December 11 From: Chicago, Il Member No.: 13,878 Region Association: Upper MidWest |
Brian,
You have to be commended for sticking your neck out in asking for feedback on your company. Good move. I just did purchase a set of /6 Bursch headers from you. The purchase was easy to do and your pricing offered about a 10% discount over the normal pricing for this part. The parts arrived promptly and were as represented. So, I can truthfully say that I am a satisfied customer. Having said that, I gave a little thought to your request for feedback. And, I read all of the comments offered in this thread. I think that all the comments offered can be rolled up into two areas: Publicity/advertising and customer service. Of the two areas, I think that the one that is your biggest barrier is the first: publicity/advertising. Quite frankly, before buying my headers, I did not know who or what you were. I had seen your logo on various posts......but, there was no chatter on the forums about your company. Aggressive advertising might provide the publicity for folks to know who you are. A vendor who exemplifies positive customer satisfaction is Pelican. I've been a customer of Pelican for over 20 years. When I call them, I get a live body,without delay, who is not only personable, but who usually owns a Porsche and can "talk" about our cars. Secondly, their website is super slick. Very easy to move around on......holds a tremendous amount of product information......has its own forums......etc. And, their email communications always tell me where my parts are and when I'll get them. In short.......they bond with the customer at all levels. At least once a month I get an email prompting me to provide feedback as you have done with your posting today. Occasionally, I get an email offering me a small discount because I am a "loyal" long time customer. I have never taken them up on one of those discount letters......but, it is the thought that counts. In short, Pelican goes overboard. And, their prices are not discount. But, they are dependable, prompt, and never forget that the customer is "always right". On the several occasions when I returned items, there was never a delay in refunding my money. In summary, they leave the customer feeling that he is always being treated right. There is no reason you can't be like Pelican. But, it takes constant and frequent communication. |
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