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> Auto Atlanta, Wrong stuff
JOEPROPER
post Jul 12 2016, 06:20 AM
Post #21


The answer is "no" unless you ask...
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QUOTE(cary @ Jul 12 2016, 12:05 AM) *

https://www.belmetric.com/

This looks good. I'll give them a try in the future. (IMG:style_emoticons/default/smoke.gif)
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Series9
post Jul 12 2016, 06:37 AM
Post #22


Lesbians taste like chicken.
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QUOTE(rgalla9146 @ Jul 11 2016, 08:54 PM) *

Very strong customer relations dept.
A quick call in the morning will straighten it right out.



(IMG:style_emoticons/default/lol-2.gif)
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JOEPROPER
post Jul 12 2016, 07:50 AM
Post #23


The answer is "no" unless you ask...
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So I spoke to AA this morning and they suggested that I reorder and send the wrong stuff back. I suggested that they send the correct items along with a return envelope for me to send back. He agreed that that would be the best thing. I guess we'll see how this goes... (IMG:style_emoticons/default/smoke.gif)
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PanelBilly
post Jul 12 2016, 08:55 AM
Post #24


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Send more $$. Nice customer service. The real test of a business is how they handle mistakes
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mepstein
post Jul 12 2016, 09:31 AM
Post #25


914-6 GT in waiting
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QUOTE(PanelBilly @ Jul 12 2016, 10:55 AM) *

Send more $$. Nice customer service. The real test of a business is how they handle mistakes

That ship sailed long ago. Sank.
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2mAn
post Jul 12 2016, 10:16 AM
Post #26


trying to see how long I can go without a 914
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QUOTE(siverson @ Jul 11 2016, 07:31 PM) *

QUOTE(siverson @ Jul 11 2016, 04:13 PM) *

That's really surprising. AA has a stellar reputation and I've never heard of them messing up orders like this.


For clarity, this was sarcasm. (I realized there may be some new members here...)

-Steve


There needs to be a sarcasm emoticon (IMG:style_emoticons/default/idea.gif)

Its sad that a company that seems to be BIG fans of the teeners is the last place the teeners look to get parts from... sad
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LowBridge
post Jul 12 2016, 11:12 AM
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interesting... been buying from them with no issues at all. I think I'm somewhere north of a dozen orders and all have been correct and timely...
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JOEPROPER
post Jul 12 2016, 11:47 AM
Post #28


The answer is "no" unless you ask...
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So the latest... I got a phone call from George (Dr 914) from Auto Atlanta. He told me that he was going to straighten this out personally. I am impressed with the influence that 914 WORLD has over this issue and the response from AA. I'm looking forward to getting this resolved and moving on.
I believe that most respectable companies want to resolve any problems that occur and this appears to be an example of just that. I have ordered from AA in the past without incident and hope they do the right thing so I can call on them in the future. (IMG:style_emoticons/default/smoke.gif)
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EdwardBlume
post Jul 12 2016, 11:52 AM
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Nice to hear Catherine called you! (IMG:style_emoticons/default/av-943.gif)
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green914
post Jul 12 2016, 12:20 PM
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Seems like I have heard this same story before about AA - (IMG:style_emoticons/default/popcorn[1].gif)
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raynekat
post Jul 12 2016, 12:23 PM
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QUOTE(cary @ Jul 11 2016, 09:05 PM) *

https://www.belmetric.com/



I've used these guys a lot.
Great selection in the correct yellow cad/zinc color.
Fast delivery.
yada yada....
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rhodyguy
post Jul 12 2016, 12:40 PM
Post #32


Chimp Sanctuary NW. Check it out.
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Sad? Yes. Our fault or unfairness? No.
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2mAn
post Jul 12 2016, 12:45 PM
Post #33


trying to see how long I can go without a 914
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QUOTE(rhodyguy @ Jul 12 2016, 11:40 AM) *

Sad? Yes. Our fault or unfairness? No.


Its sad for AA, not 914world, except that we dont have them as a solid go-to vendor
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mepstein
post Jul 12 2016, 01:02 PM
Post #34


914-6 GT in waiting
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QUOTE(2mAn @ Jul 12 2016, 02:45 PM) *

QUOTE(rhodyguy @ Jul 12 2016, 11:40 AM) *

Sad? Yes. Our fault or unfairness? No.


Its sad for AA, not 914world, except that we dont have them as a solid go-to vendor

It's made the other vendors stronger. I thought you couldn't do a restoration without AA but I think staying away has made me search for better parts and better vendors. I think my cars will turn out better for it. And it's not just about ME. I can't support a vendor that has screwed over so many people. Not just made mistakes, purposely, screwed so many 914 owners for so many years, it's their reputation.
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rgalla9146
post Jul 12 2016, 01:26 PM
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'Hello'.... Auto Atlanta, customer service, Catherine speaking, how can I assist you ?
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0396
post Jul 12 2016, 01:34 PM
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I believe we've all been done this road with AA.
Some members like them even with a few error here and there.
In the end, what's your acceptance to " stupidity " are you willing to deal with.
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Alfieg23
post Jul 12 2016, 04:31 PM
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I purchased a 19mm brake master cylinder for my 914 from them on ebay. Less than 50 miles after installing, the seals blew out and left me without brakes 25 miles from home. Thankfully it was on a Saturday so I limped home coasting to stops. On Monday I called to ask for a merchandise credit.

Pros: After discussing the problem and the potential danger that could have resulted by losing my brakes in a more traffic congested situation, they agreed to ALSO add my return shipping fee to my credit.

Cons: Although they provided me with the full merchandise credit including my returned shipping fee, when I went to use the credit, I found out they had blocked me from purchasing from them on ebay. When I sent a message inquiring about the block, their reply stated they always blocked "problem" customers. I guess I became a problem when I survived losing my brakes at 70 MPH on the interstate.
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DBCooper
post Jul 12 2016, 04:44 PM
Post #38


14's in the 13's with ATTITUDE
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QUOTE(Alfieg23 @ Jul 12 2016, 03:31 PM) *

Cons: Although they provided me with the full merchandise credit including my returned shipping fee, when I went to use the credit, I found out they had blocked me from purchasing from them on ebay. When I sent a message inquiring about the block, their reply stated they always blocked "problem" customers. I guess I became a problem when I survived losing my brakes at 70 MPH on the interstate.


Ha ha ha, that's HILARIOUS. You won and they're STILL doing what they can to screw you. Have to admit I didn't expect that, very creative of them.
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914Sixer
post Jul 12 2016, 07:03 PM
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I ordered 2 items on the 5th of July. I checked on my order last Friday. I even spoke to George about the order and canceled 1 item because it was not in stock. I told him to pay for the item with the $60 credit I had. I got an email today from Mia wanting to know where the credit came from even though it was on their books.

Update: This evening I got and email saying my order shipped Priority Mail including the out of stock item.
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cali914
post Jul 12 2016, 10:41 PM
Post #40


cali914
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QUOTE(JOEPROPER @ Jul 11 2016, 04:11 PM) *

So I've been waiting for the correct cylinder head nuts and washers from Auto Atlanta and finally the delivery arrived. Having so little time to work on this project, I figured that I'd get back to it after work around 7 pm. I opened the package to find... the wrong washers and 12 out of 16 nuts wrong... (IMG:style_emoticons/default/headbang.gif) $46.93 and they couldn't get it right. So now I guess I'll have to wait 'til tomorrow morning to try to get this right. (IMG:style_emoticons/default/WTF.gif)
I just need to vent. Frustrated!!! (IMG:style_emoticons/default/hissyfit.gif)

I hear you man I had a buddy that waited 2 months for a stock fuel injection 914 pump I told him to get a Walbro and he wanted to keep it stock. Auto Atlanta sent him the pump and it did not work. He had to send it back and wait another two weeks. I would avoid that place if I were you.
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