Auto Atlanta, Wrong stuff Options

[DBCooper]

.
Update: This evening I got and email saying my order shipped Priority Mail including the out of stock item.

So apparently George (Catherine?) monitors World. Good to know, so when you have problems with AA just post them here so George will see and get it resolved. Good. Don't post here and you'll remain screwed.

[Mikey914]

Pretty sure there are a few other that lurk here at world also. One of the reasons I poked them on the 914/6 motor mount.

[DBCooper]

I'm sure you're right, but damn, it's creepy.

Huh, I wonder what his screen name is? Obviously not George, so what?

OK, slim chance, but ultra3000, reading this thread right now, Lilburn, GA, just outside Atlanta and 15 or so miles from the AA shop... is that you George?

[76-914]

Nothings changed; business as usual. 2nd verse same as the 1st. Remember when ripper911 tried to bring us back into "The Fold" only to tire of the BS leading to his defection. (IMG:style_emoticons/default/lol-2.gif)

[rhodyguy]

The fire got put out quickly this time.

[stugray]

OK - silly question:

WHY didn't everybody jump all over the OPs ass for not doing a simple search?

I mean we HAVE talked about this before on this forum......


Mueller...... Mueller...... ......... Mueller........

(OP this is NOT directed at you)

[ultra3000]

I'm sure you're right, but damn, it's creepy.

Huh, I wonder what his screen name is? Obviously not George, so what?

OK, slim chance, but ultra3000, reading this thread right now, Lilburn, GA, just outside Atlanta and 15 or so miles from the AA shop... is that you George?

Ha!

Sorry, I'm not George. I used to deal with him in the 90's, but always in person. So no bad shipments for me. However, I did receive plenty of condescension with each visit, despite leaving thousands of my dollars there. On one occasion I was told I should junk the body of my 73 2.0 and buy one of theirs from the boneyard out back.

I didn't.

[DBCooper]

Ha ha ha. Good answer, good choice to keep the car, and and nice color, too.

Sorry about that, it was in jest... unless of course you were actually George. And if you were George that would have been cool too, at least we could have gotten a lot of questions answered.

[JOEPROPER]

His screen name is Dr914...

[DBCooper]

His screen name is Dr914...

Yeah, that's the one you KNOW about...

EDIT: Hey, you're right. I just checked, and Dr914@autoatlanta.com was online here yesterday... So there you are, he lurks, just doesn't post. Well, maybe he'll read the comments and get it, improve his attitude toward customers and change everything. Or not.

Hey George. I doubt you'll understand this, but let me try. You shipped me the wrong part twice twenty years ago, admitted your mistake, but still screwed me out of the return freight TWICE. And I've never forgotten. Since then I've bought thousands of dollars of 914 parts and not one penny has been from you. Not one penny. So George, you saved that twenty dollars back then but how much has that cost you over all these years? You saved twenty bucks and gave up more than a thousand, a lot more. That sure wasn't smart. And that's the value (and cost) of customer service.

[AZBanks]

Sure, everyone hassles the drunk guy.

That is what "AA" stands for, correct????

It would explain a lot if everyone there is drunk all the time.

[Perry Kiehl Clone]

1645 views and counting. Any press is good press right? (IMG:style_emoticons/default/smile.gif)

[colingreene]

Where is Catherine when you need her?

[Rav914]

Another plug for Belmetric. 1st rate service and products. Now back to the program...

[mtndawg]

I've also used other vendors for parts during the last 7 years after a few frustrating AA errors on orders when I restored my first 914. There have been a couple of occasions when I almost had to call them but I figured out an alternative.

[Mikey914]

Hey, we all have our problems. I was auditing the shipments from inventory and we caught the fact we mis-shipped an LE vinyl for a customers white car (sent white vinyl). We contacted the customer to let them know and that a replacement was following. I'm sure that George is stepping up his game, we know he's watching.

[Darren C]

Interesting read…
As an oversea’s buyer, I’ve had nothing but pain, despair, frustration and disappointment from AA.
The reproduction 914 parts were very poor quality. Some arrived broken and the remainder of orders turned up in instalments months and months after the order was placed.
They fail to tell you if the item is in stock at time of order and are very poor in responding to emails requesting information on your order.
The most annoying thing is that as an overseas buyer, you place an order for 3 items, and expect 3 items to be sent. Not one item (including full international shipping) 2 missing, then a second turn up months later out of the blue (with them having your credit card details on file, so they bill you a second international shipping charge without notification) then more months later the 3rd part finally arrives and they’ve billed your credit card again for a 3rd international shipping charge!!!
I then had 3 separate import duty charges in UK to pay, then 3 international custom handling charges to pay rather than just the one that I was expecting when I placed a single order from AA. This added over $200 to my bill that I wasn’t expecting.
The net result was VERY poor quality and broken parts that I couldn’t fit to my car, excess international shipping charges billed to my credit card without authority and NO response to my emails.
Just out of interest, are AA anything to do with a company called Mr Fiat in Atlanta?
I had a big fall out with Mr Fiat over car parts a few years ago with pretty much the same customer service and sales tactics. This ended in a BBB investigation and made the Atlanta press.

[Frankvw]

I did send mails to AA and 914rubber and other suppliers with questions, none have returned my mails, so I thought that is how it works in USA, just different than here in Europe, so I accepted that and will call if I really need an answer.
First I was not ordering at 914rubber or AA because of the enormous shippingcosts they charge to Europe (they use the ultra expensive carriers, even for small items this adds up a lot , read : out of proportion) so I was making a list to order a lot at once to save money, but now I am put back by customerservice/quality experiences as well.
It is not said that it will happen to me too (there must be a lot of happy customers as well everywhere), but I will see what I can find in Europe first before I endulge myself with the same possible-to-happen frustrations in the process.

[ripper911]

Nothings changed; business as usual. 2nd verse same as the 1st. Remember when ripper911 tried to bring us back into "The Fold" only to tire of the BS leading to his defection. (IMG:style_emoticons/default/lol-2.gif)

I at least tried to make sure that people got the right parts while I was there... It was fun for a while, but not my kind of gig.

[rhodyguy]

Frank, not quite sure what you mean by "ultra expensive carriers". For the most part there are 3 players in the game in the states. FedEx, UPS and USPS. There are account and retail rates for FedEx and I imagine UPS ( I will not ship anything UPS). The dif is an extra profit on shipping in the sellers pocket if they're billing 'retail'? If there is a 'handling' charge that's just some extra gravy. AA is KNOWN! to employ the handling fee. Short or items back ordered? Extra spoonfuls of gravy everytime. Hobbyist part hustlers don't have the same options and we don't determine shipping rates. Which by the way, have seemed to have spiked again.