OT: FedEx Ground strikes again, 914 parts delivered to someone else - again! |
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OT: FedEx Ground strikes again, 914 parts delivered to someone else - again! |
arne |
Sep 21 2017, 04:17 PM
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#1
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Serial Rescuer of old vehicles... Group: Members Posts: 738 Joined: 31-January 17 From: Eugene, Oregon Member No.: 20,799 Region Association: None |
I don't know how it is other places, but for me, the "deliver with no issues" rate for FedEx Ground service is maybe 65%. I've had packages misrouted, packages that sit for as much as 48 hours in a distribution center somewhere along the way, and packages that the route driver "delivers" somewhere else.
The last is the worst, because then I have to contact FedEx to have them contact the driver to figure out whose front door he left it by. FedEx initiates the contact with the driver (who is not a FedEx employee, but an independent contractor), but he has 2 days (?) to respond. (IMG:style_emoticons/default/WTF.gif) To those of you who are vendors and ship via FedEx Ground, why? Are they that much cheaper than UPS? Trust me, I would pay a couple bucks extra to not have to deal with FedEx Ground. OK, rant over... |
mepstein |
Sep 22 2017, 05:53 AM
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#2
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914-6 GT in waiting Group: Members Posts: 19,272 Joined: 19-September 09 From: Landenberg, PA/Wilmington, DE Member No.: 10,825 Region Association: MidAtlantic Region |
I try to have my stuff delivered to my shop since I have found all these carriers do better when delivering to a commercial address than residential. In the winter, they won’t drive up my snow covered driveway and there’s always someone to sign at the shop or unload a heavy item.
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Unobtanium-inc |
Sep 22 2017, 06:52 AM
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#3
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Advanced Member Group: Members Posts: 2,210 Joined: 29-November 06 From: New York Member No.: 7,276 Region Association: None |
I try to have my stuff delivered to my shop since I have found all these carriers do better when delivering to a commercial address than residential. In the winter, they won’t drive up my snow covered driveway and there’s always someone to sign at the shop or unload a heavy item. I think there are two FEDEX Grounds, the ones that do commercial, which is the former RPS, and the FEDEX Home Delivery. I think the weak link is the Home Delivery, those guys always seem to be low IQ angry at their jobs guys. This is probably why the problems are higher with the "little truck" guys. But no calling FEDEX doesn't mean anything, it's all sub-contracted out. I once had a guy call about dropping a package, I was two minutes away, I asked where I could meet him, he hung up on me. I had to drive an hour to get the package at the FEDEX center. When I complained the lady gave me a blank look and said they would let the sub-contractor know my complaint, but she think's it's been sub-contracted twice the actual driver has no real link to FEDEX, other than his shirt. It's a bad system. |
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