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> 914Rubber?, Are they still in business?
ctc911ctc
post Aug 18 2018, 02:42 PM
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Hi,

I placed 2 online orders with this company - have not received anything from them (Email, etc) as to my orders.

It has been a few weeks - time to call the CC company?

Any intel out there?

Oh, yes I have sent them emails - have NOT called - next step....

CTC
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ValcoOscar
post Aug 18 2018, 02:50 PM
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(IMG:style_emoticons/default/WTF.gif)

Top notch vendor

I placed my latest order on Monday and received my items by end of week.

Absolutely still in business.

Oscar
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ctc911ctc
post Aug 18 2018, 02:52 PM
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QUOTE(ValcoOscar @ Aug 18 2018, 02:50 PM) *

(IMG:style_emoticons/default/WTF.gif)

Top notch vendor

I placed my latest order on Monday and received my items by end of week.

Absolutely still in business.

Oscar

Good to know - Thank you for the reply - WIll call them Monday and ask about my new wall-to-wall CAR-pets.

CTC
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jim_hoyland
post Aug 18 2018, 02:54 PM
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Get that VIN ?
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Call Scott at 914 Rubber; he's a top notch customer friendly employee. I think their number is on the web site
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Mikey914
post Aug 18 2018, 02:55 PM
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Please PM me the last name and I can see whats up.
No answer at 855-914-GUYS?

Scott was off Friday Topher and Kate wrre both in.
We do need you to leave a message if you want a return call, but either way, we will get you covered.
Thanks
Mark
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mepstein
post Aug 18 2018, 02:56 PM
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Yes. Pick up the phone and call. They are there. I just received my order last Friday.
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Matty900
post Aug 18 2018, 03:05 PM
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We're definitely still in business. Happy to help with whatever you need you can send Mark a p.m. or me and we'll be happy to look into aiming for you I would like to talk to you more about the email because I'm the one that follows up on emails that go through the site. We're just about ready to launch the new website and get off of the old one and that will hopefully solve a lot of problems that it's been a much larger task than we had ever anticipated. Feel free to reach out to me to if there's anything I can do to help you out (IMG:style_emoticons/default/beerchug.gif)
Oh, (IMG:style_emoticons/default/welcome.png)

Matt Whitesell
914rubber.com
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ctc911ctc
post Aug 18 2018, 03:06 PM
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QUOTE(Mikey914 @ Aug 18 2018, 02:55 PM) *

Please PM me the last name and I can see whats up.
No answer at 855-914-GUYS?

Scott was off Friday Topher and Kate wrre both in.
We do need you to leave a message if you want a return call, but either way, we will get you covered.
Thanks
Mark



Wow - sorry to create a fuss - will call Monday!
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Mikey914
post Aug 18 2018, 03:20 PM
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Not a problem. But if we have something is broken we definitely want to fix it. Please do drop me a PM with the last name and we will look this up it's kind of bothering me to think that something might have slipped through the cracks. It shouldn't but if it has I want to know how to fix that problem.
Thanks again
Mark
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Downerman
post Aug 18 2018, 03:23 PM
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I think sometimes things get really busy there. Nice problem to have but yeah, take Marks advise and PM or call. I'm probably one of there biggest pain the ass customers but I'm overall happy with the quality and they stand behind their stuff.
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daytona
post Aug 18 2018, 05:33 PM
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I have had the same issue as the original poster, more than once. Have bought several parts from them in the last 18 months to two years, and find the parts to be of good quality. I wouldn't worry about your money I am pretty sure you'll get your parts at some point. I would still buy from them, but as the last resort because of the lack of response and follow up.
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Unobtanium-inc
post Aug 18 2018, 06:15 PM
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I call this "the Amazon Effect", people expect stuff to ship same day, get antsy when it doesn't, forget how to pick up a phone, and expect there to be a team of 100 people at a business that probably employs 3.
We all have to take a deep breath and remember that whoever runs a small business related to cars does it mostly because of passion, not profit, so tread lightly expecting them to be Amazon, remember they are people too.
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mepstein
post Aug 18 2018, 06:34 PM
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I am continually amazed how every year, Mark and his crew continue to bring dozens of products to market, at really great prices, all for us and our cars. They also show up at our events, with gifts and prizes. Good guys!
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Larmo63
post Aug 18 2018, 06:38 PM
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Mark is probably out practicing barrel rolls over Puget Sound.
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walterolin
post Aug 18 2018, 06:43 PM
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QUOTE(Unobtanium-inc @ Aug 18 2018, 08:15 PM) *

I call this "the Amazon Effect", people expect stuff to ship same day, get antsy when it doesn't, forget how to pick up a phone, and expect there to be a team of 100 people at a business that probably employs 3.
We all have to take a deep breath and remember that whoever runs a small business related to cars does it mostly because of passion, not profit, so tread lightly expecting them to be Amazon, remember they are people too.



Roger this.

Mark started this business maybe 15 years back, pretty much as a garage/basement operation. He has expanded, and now has maybe three employees. His real value is in the manufacture of 914 parts many of which were nearly unobtanium before he came along.

For example, he makes and sells a beautiful main targa seal reproduction for $179.00. If you could find one in the past, you would have paid on the order of $450.00.

They sometimes screw up. And Mark is a pilot, and inn't always been available. But they will answer the phone and they will fix things and make things whole.
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Unobtanium-inc
post Aug 18 2018, 07:08 PM
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I know I'm probably gonna take some heat for griping about the Amazon Effect but it really makes me angry when before someone bothers to pick up a phone they go on a public forum and ask if someone is still in business. What happens if someone is looking for parts and stumbles across a thread like this? It's really damaging to a business this guy has probably worked many a 60 hour week to keep it afloat.
If you don't like to wait on parts and don't want a car that might break down, go buy a new Hyundai! But if you're gonna drive a 40 year old Porsche relax a little.
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Chris914n6
post Aug 18 2018, 07:59 PM
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UPDATE!!!!

Mean old Admin Zach has edited your thread. You can complain via PM if you feel the need.

If anyone still takes the thread seriously I'll make up some more (IMG:style_emoticons/default/biggrin.gif)
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Jamie
post Aug 18 2018, 08:10 PM
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QUOTE(Chris914n6 @ Aug 18 2018, 05:59 PM) *

Zach edited this post too.


In no way is this funny! There are too many FAKE NEWS events happening these day to consider this to be humor! (IMG:style_emoticons/default/ar15.gif)
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wndsnd
post Aug 18 2018, 08:52 PM
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You wanted a horse, but got a goat. Nobody wants a goat....
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Placed order on Tuesday, arrived in Friday with a personal note from Scott. Coast to Coast. One of if not the best vendors we have.

Could not have restored my car without them. Thanks Guys.
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morsmanlaw
post Aug 18 2018, 09:21 PM
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QUOTE(wndsnd @ Aug 18 2018, 09:52 PM) *

Placed order on Tuesday, arrived in Friday with a personal note from Scott. Coast to Coast. One of if not the best vendors we have.

Could not have restored my car without them. Thanks Guys.


Agree completely. Got parts from them in the mail just today.
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