 Auto Atlanta - I've figured out how to deal with them, w/o getting burned or pissed off |
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| jgara962 |
 Aug 23 2006, 03:27 PM
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#21
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Yo, this is how I roll  Group: Members Posts: 823 Joined: 5-April 05 From: Napa, CA Member No.: 3,879 Region Association: Northern California  |
How do they even keep the doors open with business practices like that (IMG:style_emoticons/default/confused24.gif)
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| JPB |
Aug 23 2006, 03:42 PM
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#22
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The Crimson Rocket smiles in your general direction. Group: Members Posts: 2,927 Joined: 12-November 05 From: Tapmahamock, Va. Member No.: 5,107 |
When I was a worst shopper than I am now, I put in a HUGR order with them to only find out that some parts were back ordered. I yanked the whole order and took my time shopping elsewhere and found all I needed for much less. The swop meet at Hersheys was a good place to get stuff I didn't want to spend on. I just ordered some ball bolts/bushings fom AA and it was at a good price, hope they pull through.
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| Dads914 |
Aug 23 2006, 03:42 PM
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#23
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Greg Group: Members Posts: 49 Joined: 21-June 06 From: So. Cal. Member No.: 6,277 |
QUOTE(Elliot Cannon @ Aug 23 2006, 11:52 AM)  The only time I ever ordered a part from AA I asked the guy on the phone to actually physically check to see if the part was on the shelf. He did and I got it about 4 days later. I like to be a little pro-active when ordering parts, rather than ordering and hoping someone will do their job properly. Elliot (IMG:style_emoticons/default/agree.gif) Thats the only way to deal with these companies. |
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| scotty b |
Aug 23 2006, 04:27 PM
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#24
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rust free you say ? Group: Members Posts: 16,375 Joined: 7-January 05 From: richmond, Va. Member No.: 3,419 Region Association: None |
QUOTE(jgara962 @ Aug 23 2006, 01:27 PM) How do they even keep the doors open with business practices like that (IMG:style_emoticons/default/confused24.gif) (IMG:style_emoticons/default/smoke.gif) |
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| BarberDave |
Aug 23 2006, 04:42 PM
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#25
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Barberdave Group: Members Posts: 1,605 Joined: 12-January 03 From: Wauseon Ohio Member No.: 135 Region Association: Upper MidWest |
(IMG:style_emoticons/default/smilie_pokal.gif)
I just ordered some parts from P.Parts, My experence was, They were talking to long to find the parts, ( this is them not me) they took my phone # and said when I find them I'll call you back,not more than 5 min. In less than 5 min. they called back said they were out of stock. Then ask if i would like the # of some one that might have them . I called them ordered the parts. That is what I call Coustomer Service and thats why i call them first every time. BTW A.A. owes me paid for parts since 2000. Dave (IMG:style_emoticons/default/slap.gif) |
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| byndbad914 |
Aug 23 2006, 04:57 PM
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#26
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shoehorn and some butter - it fits Group: Members Posts: 1,547 Joined: 23-January 06 From: Broomfield, CO Member No.: 5,463 Region Association: None |
QUOTE(ptravnic @ Aug 23 2006, 07:39 AM) By following up I saved myself from being surprised/upset when I go to work on the car and don't have the part I ordered. (IMG:style_emoticons/default/wink.gif) This may have been covered in another post already - I am being too lazy to read all of them, but here is my take... I am a paying customer. If you don't have it, you should tell me up front whether you think you can or can't get it right away - especially given you mention needing it right away. Secondly, if a supplier can't get it in said time, as soon as they know that info, the supplier should call me, not the other way around. The fact I have to babysit to get my order is ridiculous. I worked for 7yrs in the hot rod retail biz and never once did a customer have to call me to find out I couldn't get an item I told them I could. I called them if (IMG:style_emoticons/default/stromberg.gif) hit the fan as soon as I knew. 9 out of 10 times they could wait and appreciated the call. I had tons and tons of return customers. I haven't returned to AA in probably 5-6yrs now because they don't care enough about me to let me know what's up. I consider it a matter of repect for a fellow person, let alone paying customer. I would only order from them if I absolutely couldn't find it elsewhere, and they were the last shop on Earth. Then, I would ask them to go to the shelf, find the part and bring it back to their desk to confirm they have it to ship before hanging up. And then, MAYBE you will get it shipped as stated, but only if the guy is holding it in his hands. There is a GREAT LACK OF RESPECT for others in general and AA is just a small piece of that pie unfortunately. I can't seem to get a "thank you" these days for holding a door open for someone. Okay - stoopid rant now - off soap box. |
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| 914rat |
Aug 23 2006, 05:12 PM
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#27
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Member Group: Members Posts: 279 Joined: 3-July 06 From: Maryland Member No.: 6,362 |
I'll never use them again, they sent the wrong parts after 4 mos of waiting I called to correct the problem and they said send it back, I did,and reordered the right parts.They never credited me back for the return so I called and asked why and they said it came in damaged so they sold it on E-Bay at a loss . and wanted to haggle about crediting my account I said it was insured that they could have contacted me and collected full value from the USPS ,after a while they credited my account.When the right parts showed up a month later they charged me double the amount quoted.Its (IMG:style_emoticons/default/stromberg.gif) like this that makes me want to set my car on fire.All this because the order taker didn't know the difference between rear 5 lug conversion and 5 lug adaptors.The whole ordeal was so stressful I considered selling my cars [all 5 of them] Then I discovered E-Bay and the 914 club,so (IMG:style_emoticons/default/finger.gif) AA they will never get the chance to (IMG:style_emoticons/default/sheeplove.gif) me again.And then there was the time they triple charged my card for the same order and it took 6 mos to clear up.
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| pfierb |
Aug 23 2006, 05:58 PM
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#28
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oldest member Group: Members Posts: 606 Joined: 1-May 05 From: The sign of good government in Connecticut is to keep raising taxes Member No.: 4,008 |
QUOTE(jgara962 @ Aug 23 2006, 05:27 PM) How do they even keep the doors open with business practices like that (IMG:style_emoticons/default/confused24.gif) wasn't it P.T.Barnum who said "There's a sucker born every minute" That's how they stay in business. |
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| pfierb |
Aug 23 2006, 06:08 PM
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#29
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oldest member Group: Members Posts: 606 Joined: 1-May 05 From: The sign of good government in Connecticut is to keep raising taxes Member No.: 4,008 |
QUOTE(byndbad914 @ Aug 23 2006, 06:57 PM) QUOTE(ptravnic @ Aug 23 2006, 07:39 AM) By following up I saved myself from being surprised/upset when I go to work on the car and don't have the part I ordered. (IMG:style_emoticons/default/wink.gif) This may have been covered in another post already - I am being too lazy to read all of them, but here is my take... I am a paying customer. If you don't have it, you should tell me up front whether you think you can or can't get it right away - especially given you mention needing it right away. Secondly, if a supplier can't get it in said time, as soon as they know that info, the supplier should call me, not the other way around. The fact I have to babysit to get my order is ridiculous. I worked for 7yrs in the hot rod retail biz and never once did a customer have to call me to find out I couldn't get an item I told them I could. I called them if (IMG:style_emoticons/default/stromberg.gif) hit the fan as soon as I knew. 9 out of 10 times they could wait and appreciated the call. I had tons and tons of return customers. I haven't returned to AA in probably 5-6yrs now because they don't care enough about me to let me know what's up. I consider it a matter of repect for a fellow person, let alone paying customer. I would only order from them if I absolutely couldn't find it elsewhere, and they were the last shop on Earth. Then, I would ask them to go to the shelf, find the part and bring it back to their desk to confirm they have it to ship before hanging up. And then, MAYBE you will get it shipped as stated, but only if the guy is holding it in his hands. There is a GREAT LACK OF RESPECT for others in general and AA is just a small piece of that pie unfortunately. I can't seem to get a "thank you" these days for holding a door open for someone. Okay - stoopid rant now - off soap box. You are so right about a lack of respect for others today....when I purchase something and don't hear a Thank You from the clerk sometime I will say" Your'e welcome" then I get a blank look and a" huh"....they don't have a clue... lack of training at home and at school. |
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| MecGen |
Aug 23 2006, 06:36 PM
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#30
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8 Easy Steps Group: Members Posts: 848 Joined: 8-January 05 From: Laval, Canada Member No.: 3,421 |
Hey Guys
I don't reply to most AA threds, but its a good vent. Almost everything mentioned has happened to me, pre WWW, and that was from G.H. personaly. There may be a sucker born every minute, but a lot of newbies here too, looking at these AA posts. My episode was 2 914s and 14 years ago , never called them or even looked at their site for that matter. Later (IMG:style_emoticons/default/beerchug.gif) |
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| byndbad914 |
Aug 23 2006, 06:45 PM
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#31
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shoehorn and some butter - it fits Group: Members Posts: 1,547 Joined: 23-January 06 From: Broomfield, CO Member No.: 5,463 Region Association: None |
QUOTE(pfierb @ Aug 23 2006, 05:08 PM) You are so right about a lack of respect for others today....when I purchase something and don't hear a Thank You from the clerk sometime I will say" Your'e welcome" then I get a blank look and a" huh"....they don't have a clue... lack of training at home and at school. (IMG:style_emoticons/default/av-943.gif) I do the EXACT same thing. Held the door the other day at lunch for a beotch on the cell phone, walks right through and said nothing nor a smile in appreciation, so I slipped in a "Yuuur welcome" and she whipped around with this aggravated look on her face. Oh, sorry, my bad, won't be nice the next time. Happens all the time here in SoCal - originally from the midwest where I think they still punch you in the back of the head if you don't respond politely (IMG:style_emoticons/default/wink.gif) My fiancee did the same thing the last time we were at Target to the cashier, so I am rubbing off (IMG:style_emoticons/default/happy11.gif) It is that whole "the next generation will be worse" as the one a-hole breeds and raises two more, whom breed and raise 4 more, and now that is where we are today. But I am glad I was raised to understand respect and courtesy, because when it is recognized, you will find it comes back 10 fold from that person. Pay it forward, maybe we can fix it. Wishful thinking... |
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| jd74914 |
Aug 23 2006, 07:19 PM
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#32
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Its alive Group: Members Posts: 4,850 Joined: 16-February 04 From: CT Member No.: 1,659 Region Association: North East States |
QUOTE(pfierb @ Aug 23 2006, 12:58 PM) It isn't just AA ....I just had the same thing happen to me from Automation they took my order for a windshield moulding piece gave me a delivery date (approx) two weeks later I checked back and find the part is back ordered .....they keep upping the delivery date, what was supposed to arrive here in July is now scheduled for some time in October.They could have told me to start with that they don't have the part and expect it next month or so and I would have been happy.....now I don't and won't believe them in the future. wow, i've bought a bunch of stuff from them and never had any problems. |
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| bd1308 |
Aug 23 2006, 08:49 PM
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#33
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
Honestly, I can't BELIEVE how many asshole 'kids' my age there are. (does that make sense)
Even at school, I get doors LITERALLY shut in my face. Pisses me off. I calm down though. Dont even get me started about getting out of the parking garage. b |
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| draperjojo |
Aug 23 2006, 09:40 PM
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#34
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sixstrings Group: Members Posts: 411 Joined: 26-December 05 From: Salt Lake City Utah Member No.: 5,317 |
When I dealt with AA back in the 80's I didn't have any problems, but I've had items on order since May that were supposedly available. I've called every couple of weeks and been given different stories each time I've called. I finally canceled all of the items except one. They won't be my first call anymore. I'm in the sales business and I never BS or mislead my customers like that. Sometimes I have to tell them its only available from the competition or that the lead time is 6-8 weeks , but they know that they can count on my honesty even if the news is bad. I've gained a lot more business from being honest than I've lost. George H and his crew could use a little training!!!
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| pfierb |
Aug 24 2006, 04:43 AM
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#35
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oldest member Group: Members Posts: 606 Joined: 1-May 05 From: The sign of good government in Connecticut is to keep raising taxes Member No.: 4,008 |
QUOTE(jd74914 @ Aug 23 2006, 09:19 PM) QUOTE(pfierb @ Aug 23 2006, 12:58 PM) It isn't just AA ....I just had the same thing happen to me from Automation they took my order for a windshield moulding piece gave me a delivery date (approx) two weeks later I checked back and find the part is back ordered .....they keep upping the delivery date, what was supposed to arrive here in July is now scheduled for some time in October.They could have told me to start with that they don't have the part and expect it next month or so and I would have been happy.....now I don't and won't believe them in the future. wow, i've bought a bunch of stuff from them and never had any problems. So have I.....This is the first time I ever had a problem with them...goes to show how one bad experience can ruin a feeling of trust. |
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| marks914 |
Aug 24 2006, 05:27 AM
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#36
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Senior Member Group: Members Posts: 845 Joined: 9-October 04 From: the motor city Member No.: 2,912 Region Association: None |
I cancelled the order for my "in stock" door end cap that was on backorder after 6 weeks at AA.
I finally got one form Otto and about 6 months later, for whatever reason my AA ordered end caps showed up, with my CC never charged. Crazy, huh? mark |
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| ptravnic |
Aug 24 2006, 08:35 AM
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#37
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Senior Member Group: Members Posts: 1,231 Joined: 27-May 03 From: Chicago, IL Member No.: 747 Region Association: None 
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I know many of you will not believe this and question whether I do or do not have an affiliation w/AA but this morning I rcvd a personal email from George Hussey apologizing for the system not reading "backorder" when I placed my order. He said I was not charged (which my online ccard statement agrees with) and if I'd like to be placed on a list for the backordered item I could be first in line.
I do think they are making efforts and do believe there is a place for them in our community. AA is no Pelican or GPR but it are no Steve Stromberg (IMG:style_emoticons/default/stromberg.gif) either... -pt |
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| nomore9one4 |
Aug 24 2006, 09:27 AM
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#38
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Member of the Eastcoast Thread Killers Club Group: Members Posts: 2,666 Joined: 26-December 02 From: Pittsburgh,Pa.15237 Member No.: 14 Region Association: None |
I'll pass! Good for you though! (IMG:style_emoticons/default/smile.gif)
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