OT (sort of) Oh the fun begins, filing a FedEx claim Options

[GaroldShaffer]

So I sold this Saratoga Top on ebay for $421. Shipped it FedEx Ground to RI. Arrived cracked. The top was wrapped in a moving blanket, then placed in side a box and that box was then put in a bigger box with more packing around the smaller box.

They buyer is cool, he wants to keep the top, but would like some $$ refunded. I'm cool with that because it is the right thing to do. I have never had to file a claim for damage. I don't expect this to be a fun or easy process. Any words of advice before I start? Thanks

[drive-ability]

So I sold this Saratoga Top on ebay for $421. Shipped it FedEx Ground to RI. Arrived cracked. The top was wrapped in a moving blanket, then placed in side a box and that box was then put in a bigger box with more packing around the smaller box.

They buyer is cool, he wants to keep the top, but would like some $$ refunded. I'm cool with that because it is the right thing to do. I have never had to file a claim for damage. I don't expect this to be a fun or easy process. Any words of advice before I start? Thanks

I think the law states once its on the truck its the buyers property and he's obligated to deal with the shipping damages. I'm not saying to throw him under the bus but I herd this on a radio show today. They also said they really (shippers) try hard to reduce the value even if the stated value was the actual price. They run often work with the buyer and then go back to the seller to get him to agree on a lower price. There not suppose to do this but they do most often.
Good luck and I think doing the right thing will bring you good karma..