.... Pelican Parts.

I order something yesterday, I get an email shortly after with a conformation and a automatic link to the tracking page which, notifies me that I can expect my package today.

Simple.

Yep. Makes me feel a lot more comfortable to. Evertime i've ordered from them, I get the parts the next day.

Yep. And if you really need it today, you can usually drive to their offices near LAX and pick it up!

At least you can if you live in SoCal...

They are pure class in customer service across the board.. I lean on them first usually. Fill out there customer service survey and leave your email.. let them know once in awhile, even if you order on line give someone credit down there they all deserve it, especailly the girls in the office.

They have gotten a lot better in the past couple of years. Used to be I'd have to wait a week or two for the piece to be drop-shipped. Now it seems they have a much better handle on their inventory and shipping.

To be fair, they only deal in new, off the shelf parts. Some of the other vendors I deal with have to get parts of existing parts vehicles, which is much more time consuming. As for price, there's three or four vendors from which I regularly purchase. Pricing seems to change enough that I check each one for current pricing before I complete the buy. The savings can be dramatic.

Eric Read

I agree. There certainly is something to be said about only selling new off the shelf parts. Makes life and customer service much much easier.
We subscribe to the old Peter shultz idea of every porsche part for everybody as I personally want to get everything I need to restore my car from one source to make it easy and to be able to depend on them to give me some good advice and tell me if I have ordered the wrong part as well as give me guidance on my restoration project.
I restored my Dad's 64 Riviera, a totally FOREIGN car to me and had to really trust the parts suppliers. I was absolutely shocked at many of them not knowing the car, not having the stuff, not being able to tell me where to get it, and finally not even knowing if the part they had would fit the car! (and they were professing to be Riviera (not buick) specialists these companies! Plus some of the companies in the North East just had a very bad phone etiquette as if one was doing them a favor to order.

George, i've only ordered new parts from you and the bird. Distance plays a large part in delivery times for sure, however, it's almost like the order doesn't even get processed for a week. I'm not a basher of you, and I take the time in to account when I order parts. I don't think you should take this as my competitor is doing better than I am, rather what are they doing different than I am to keep people happy. Constant improvement, no matter how small, is what customer service is all about. Just let people know if they are ordering a rare, or used part, there is going to be a delay due to the amount of work involved to retrieve said part. I will continue to order from you in the future, as well as the bird, GPR, etc..
And thank you for your support to our cars!

I like that the Bird shows online the current inventory levels of their parts. It's nice to know something is "in stock" before you order.

PP has always been good to me. and helpful if I wasn't sure if I was ordering the right part.

George, this wasn't a BASH AA thread, do you want to make it one?

I get all my new parts from a local p-car shop. they've been in biz since the 60's. and their parts guy has been with them from the start. They stock a lot of parts, and I never have to wait more than two days. Seems like if we have this place in Tulsa, all the major US cities would have the same. You guys might be surprised at what sources you have around the corner if ya just do a little looking and calling around.

For used parts, I just go outside.

I agree. This thread was all about customer service and treating the client right. Speaking of treating the client right, if you are in the market to buy or sell a home, call the Realtor that is tops in the industry. My name is Michael and I happen to be.....

Oh wait, we weren't supposed to turn this into a thread about ourselves?? My bad.

I checked your website and there were some awesome deals on houses in AZ!! I haven't done business with you in the past, but if I decide to buy a second home where it is warm in the winter, I know who to call.
I could get a second 914 to go with it.

Back on subject... Last time I did business with PP (10 years ago?) the customer service was great. =o) I just haven't needed to purchase parts from new parts suppliers lately, and the ones I did need I got from PMB. (now THERE is great customer service!!!)

I agree, PP has great service. I have not seen this level of customer service anywhere else- whether related to car parts, or to anything else. I wish evey company in the world had this type of customer service.

Not to create a debate, but I also have to add that I have had very good service from AA. For example, I called AA today and placed an order. I just checked my email, and have a delivery notice that my parts are supposed to be delviered tomorrow. I can't ask for any more. I am thankful for all the suppliers of parts for our old cars. I really l ike the newer AA internet site with exploded diagrams, etc. JoeO

I'll second that great shipping at PP but I've also recieved parts the very next day from GPR.