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Yeah, I called and talked to James 3 weeks ago and he provided some help on something I bought from him almost 3 years ago!
his support is unreal! I don't even want to go into what I needed his help for, it's too embarrassing...
but he totally supported my failure (note... MY FAILURE... not a failure of HIS product...
I fucked up his product, and he still fixed it. MAD PROPS!