QUOTE(moparrob @ Jun 26 2011, 02:10 AM)
I actually bought my rebuild kits and an idle air screw from them, but their website is really poorly constructed. ... vendors with good websites should be rewarded.
PMO once upon a time 'Porsche Mail Order', until PCNA's legal team went after them.
They keep the website simple because they want to discourage individual parts purchases without contacting them first.
They're a small company. They don't have a website real-time linked to a big inventory system like the big players do. They do not want to have to deal with a constant stream of returns from people who bought the wrong part, and with items as subtly different as Webers, there are thousands of variations. Coupled with the fact that for a long time, the supply situation for parts varied daily as manufacturers moved production around the world - Italy, Spain, China, others I'm sure.
The good news is that their support model really does work. Fax them what you need with contact information and you'll probably get a call back from Richard Parr himself.
They are not alone in having this model. Go try to buy a camshaft from Jake's site - you can't. Their personal-service model makes sure you get the right parts for what you're actually doing.
(I've also dealt with companies with glitzy websites and "in-stock" status only to discover the website was just a front to a big distributor network, they didn't actually stock anything, and the part I wanted wasn't actually available anyway.)
[Edited to correct some misinformation I mistakenly posted after misremembering. Fixed.]