partwerks

If anyone has had a mail order or ebay screwing by these guys....have at it.

you hafta scroll down a bit to catch the salient portion:

this isn't just another "vent" thread, there is a link to the Illinois Attorney General and a complaint form.

i'd CC the US Attorney General (interstate issues) and the Federal Trade Commission although they probably have bigger fish to fry ...

i for one am close enough to a Cook County lockup when i watch Blues Brothers...

i recall having part of a thread on a "replica" (i.e. wrong, and not as advertised...) Behr cooler - but only on the advice side, never done business there. their rep had spread enough by the time i was ready to shop for Porsche parts ...

Hey at least I got ya to page 2....

Too bad there are not other threads like that to hose some of the other unscrupulous part suppliers and car sellers out there. Wayne Krieger comes to mind....they been chasing him for years...

Here is a post on the bird board about how to get vengance on PartWerks. Can't verify, only passing on what I hear.

http://forums.pelicanparts.com/showthread....156#post1741156

Here's the legal way to do something about getting a raw deal from Parts werks of Chicago
Mark
http://forums.pelicanparts.com/showthread....19&goto=newpost

Well I guess that makes a total of three separate threads regarding this.

You guys and the one mikez started.

well i guess it's time that i speak up here. I know jay well and have for may years. He is not bs'ing anyone here about his family problems. Jay's wife is very ill and is always in the hospital. This is a serious problem that she may die from. now I know that some of you don't care about that but i will also point out that at least one of the people posting on this thread is a real dickhead. he is the guy that can't be pleased, i know because i talked to Jay about him and his other rantings(funny that he only spent a few $ but acted like he bought the taj mahal...you know who you are doo you?). you know that some people can't be satisfied...no matter what you do. I can tell you that Jay is a great guy, but his big problem is that he has incompetent people working for him. as a result things get messed up. he can't keep up with it himself...and be able to be with his wife in case she dies....but some guys here seem to think that their 20-0r 30 is the end of the world. It is easy to *****, but i know that there are lots of guys that have used him in the past. everyone makes mistakes, everyone screws up. I think that suing him is not going to get you much, and it will only make his situation worse. I will gladly help anyone of you guys out the best i can to help you and jay out. no one needs to have do something stupid . He is in kentucky right now trying to get his wife in a clinical trial before she dies. because of that, you cannot get him and the phones are busy. he should be back middle of next week, pm me and I will try to straighten things out for you

I'm sorry to hear that his wife is ill. The only problem I see is that based on previous history, this has been going on for quite a while.

where? UofL?

merged the three threads

thanks AAron.

there is no such thing as a "replica" Behr part. it is or it isn't. just because it doesn't look like what the other looks like doesn't mean it's fake...it may have been redesigned or improved...or more likely, produced in a different location

QUOTE (Headrage @ Feb 3 2005, 08:06 PM)

I'm sorry to hear that his wife is ill. The only problem I see is that based on previous history, this has been going on for quite a while.

as i said, he has a habit of having incometent help. most of all he has had dishonest help, who stole from him and his customers. this will change shortly, I have discussed this quite a lot with him. he fired everyone there. he is in ky and hopefully will get things straight...his wife has been sick for about 4 or 5 years and has really been bad the last 3 years. you almost have to think about how hard this is for him

QUOTE (bd1308 @ Feb 3 2005, 08:12 PM)

where? UofL?

i think so.

Don't know Jay personally and I wish him and his wife the best, maybe he can turn things around. His reputation is trash as far as his business is concerned. Seems like a lot of porsche people are dissatisfied with the outcome of the business dealings with partwerks. Still I wish him the best....

I know how hard it is to mix business and personal life. I feel bad that this company/individual is getting a bad rap. I personally have no interaction with the company, but based on the above I feel for the guy. I am glad, however, that he has his priorities in order and hope him all the best.

I spoke with jay personally on a couple of occasions near the time he outright ripped me off. It wasnt his "staff" who was incompetent in my case it was his blatent misrepresentation.

In my book he is a thief plain and simple

As for his personal problems thats too bad, but if that is truly the case then he should take care of his family and lay off his business, at least until he is actually able to conduct business.

Nick dont you get? it it's not just one or two people jay ripped off its hundreds if not thousands.

QUOTE

As for his personal problems thats too bad, but if that is truly the case then he should take care of his family and lay off his business, at least until he is actually able to conduct business.

Not many people can afford to close down a business for years to take care of family and still pay medical bills. Certainly not many Porsche boneyards.

I have dealt with Jay for years and he has always come through. He has made fewer mistakes than PP, in my experience. Getting stuff is far slower but you plainly know that by now. I have not met him but I consider him a friend of sorts, we always chat a bit on the phone. Does that happen at AJUSA or AA or PP or Perf Parts?

I don't know. It would be nice to let him get his life together and rebuild a reputation. For gods sake, the man is not a pariah. Give him some suppport, he wants to supply 914 parts. People aren't entering that business you know.

C'mon, where is the love?

you know it's funny. some times you onl hear the BAD things about shops. I understand and beleive me i do get it...but thousands? not hardly? how many porsche owners are there? it's too small a market first of all, secondly that is only your opinion. I will tell you that if uyou look hard enough, EVERY shop has some one who feels that they got ripped off. Funny because years ago Part werks was THE 914 place. But knowing that I can see why he gets a bad rap these days. he burns the candle on both ends. the amount of time that has passed with him having a dying wife has wiped the poor guy out. what would you have him do? close? then he can't make ends meet at all, now i am sure that if this was you in his situation, you may see it different. But to call him a theif is hardly true. Jay works a minimum of 100 hours a week...and that is in addition to taking his with to hospital 5 to 7 times a week...he has lost 40 lbs in the last 2 months alone(and he was not a fat guy). I don't expect you to care about his plight, because it is obvious that you value your $ more however much you may or may not have lost. but if you only knew the truth about what really goes on there, you would be less inclined to be angry. oh...if Jay really was a crook to you, i will throw this out...ever dealt with tweeks? i got hosed by them years ago and they seem to be a favorite of some guys.

On a positive note, I've bought from them both in person and mail order a total of three times without any problems every time. All small dollar things though.

Charles Navarro
LN Engineering
http://www.LNengineering.com
Aircooled Precision Performance

Well, the only bad experience I have had with them, is they double charged me for shipping. They told me they would make it up on my next purchase. I gave them that opportunity a week or so later and they didnt make good on it. So I have not bought anything from them since and wont. I take my business where it is appreciated and I get treated fairly. Other than that, the orders were correct and the parts were good.

I bought a heater flapper box on Ebay from them a couple of years ago, before I had heard anything about them. I put in a max bid, and ended up winning the auction. It seemed strange to me because somebody kept bidding the auction up, to within 5 cents of my price then stopped, so I ended up paying my max bid for the item. It almost seemed like somebody from PartWerks was bidding it up, but I could be wrong. It was supposed to be for a passenger side flapper box, but I got a drivers side one. I figured it would be too much of a hassle to try and send it back, so I just flipped it, and used it. I ended up paying too much for it, I think, and the whole experience left kind of a bad taste in my mouth. After hearing other peoples stories, I won't be going back.

If Jay's wife is sick, that's too bad. It's not something I would wish upon anybody. But, if he's going to run a business, he should run it. He can't expect all of his customers to bare with him, especially if nobody knows whats going on. All the customers know is that they ordered parts, and didn't recieve them, or recieved the wrong ones, etc, etc.

I realize that it's very hard to seperate business life from personal life, and to some degree, it's fine to have the two interfere with each other. But when your business is suffering, you should take a step back, and see what can be done differently. If he is hiring new, more competent employees, that sounds like a step in the right direction. Time will tell.

As for customers only spending a few dollars, I didn't realize that the level of customer service one should expect is based on the amount of money one spends. Personally, if I'm dealing with a new business, I'll buy a few small parts first. If the service is good, I'll come back and make larger purchases. If I'm only spending $30, and I get treated like crap, I'm sure as hell not going to spend $3000 with that business in the future. It doens't matter how much money I spend, I always expect good service.

I hope that Jay's wife recovers, I wish Jay the best, and I hope he is able to get his act together and get the business back on track. But, until I hear different, I won't be dealing with PartWerks.