I called and talked to Cassondra Kelley in customer service at Pelican. She was awesome.
I had a RMA email in about 4 seconds and she assisted me in ordering a terrycable. The GEMO is going back.
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Thank you for contacting us regarding the return of one or more parts associated with your recent order. We have issued a Return Merchandise Authorization (RMA) Number for you. This number is:xxxxxxxxx and must be written on the outside of the box when you send it to our facility. Please also print out this email and include it with your return. Packages that arrive with confusing or no documentation slow down the processing of your return and will delay the crediting of your account.
Please be sure to package the parts very carefully, and to also place them in the original factory packaging in which they arrived. If the parts arrive back damaged at our facility, we unfortunately cannot accept them back for credit. Please do not write anything on the manufacturer's packaging or boxes. Please take extra caution in repacking the box, and you might want to insure the package and send it via a trackable method in case it does become lost. We cannot issue credits for packages that were lost or damaged in transit on the way back to us. Very rarely do packages get lost - the largest problem we face is typically new parts getting scratched or damaged on their way back to us. For everyone's sake, please take special care to prevent any damage or scratching of the parts.
Returns are collected, logged, and inspected throughout the week, and refunds are typically processed over the weekend. We will send you an email update when your credit is processed. Please allow 2-3 days for the actual credit to show up on your bank card statement, once your credit is processed.
Our receiving address for returns is:
Pelican Parts Returns Department
1526 240th Street
Harbor City, CA 90710-1311
As always, it's our goal to provide you with the highest level of Customer Service possible. If you have any questions or concerns, please feel free to contact us at the Pelican Parts Message Center:
http://www.pelicanparts.com/support/ContactUs.htm - The Pelican Parts Customer Service Team