QUOTE(Mark Henry @ Dec 3 2017, 06:15 AM)
914rubber (and other member vendors) shouldn't have to included written instructions
Please tell me, based on what? Or do you ASSUME that because one can access this site they magically have the knowledge to perform all tasks on their cars flawlessly?That is one hell of a big assumption. You seem to forget that one of the premise behind this site is people helping people since most don’t posses said magic.
You are correct that vendors shouldn’t HAVE to include anything but the part, however many reputable vendors do, including JWest. A vendor which goes the extra mile for their customers tend to be the most successful. Not rocket science. I do agree with you that providing instructions on non-intuitive installs on their websites would work.
I have been buying quality reasonably priced parts from Mickey ever since he opened shop so if you feel the need to defend him, you can save your breath. I can’t count how many items I have bought from him through the years. Whenever there was an issue he stepped right up and resolved it. I will continue to buy parts from him with or without instructions but it doesn’t mean there isn’t always room for improvement. But what do I know after being a consultant to successful businesses for the last 25 years on how to grow and increase profitability, i could be wrong.