so, i got a NetScreen 100 firewall for someone that i'm helping out setting up their network.

the firewall is used and the seller did not have any passwords to access it.

no problem, i though, as NetScreen lists the password reset procedure on their website.
basically, they say there are 3 ways to reset the password:

1 - you know the existing password and change it (doh!)
2 - you use the firewalls serial number as username and password
3 - you use the "pinhole" microswitch to reset your configuration


unfortunately, none of the above works ...

1 - i don't know the current password.
2 - the serial number that is printed on the label doesn't work. their PDFs says the admin has the option to "disable" this feature, which they must have done.
3 - the "pinhole" reset button does not do anything. nada. zilch. it's supposed to give me feedback in the terminal and change LED colors when pressed, but nada. don't work.

now, i also read that "juniper trained technicians" can reset the settings/password to default using jumpers on the motherboard.
of course, you have to ship the thing to them and pay $$$ ...

so, anybody here know what to do? what jumpers to jump?
Andy

Andy

I work for Juniper. But I know nothing about Netscreen products since Netscreen was an aquisition and I don't know anyone in that part of the company. But I'll be happy to ask around and see what I can dig up if you can wait until Monday.

Demick

My Netscreen firewall requires holding that pinhole button down for several seconds before the reset begins. Just in case you weren't doing that, give it a try.

tried all kinds of things, for about 4 hours. and yes, i read and re-read all kind of manuals. and yes, i did the holding thing. no luck ...

yes!

that would be cool ...
Andy

We have a ton of netscreen experience at work - so if you want to bring it by on monday lunchtime or so I'm sure we can figure it out....

sounds like a plan! as the firewall is in my office just about 300 feet away from you anyways ...

Andy