 Pelican Parts, Thanks for the Help |
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| Ed_Turbo |
 Jul 13 2017, 10:55 PM
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#1
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Member  Group: Members Posts: 440 Joined: 5-June 17 From: Hacienda Heights, Ca. Member No.: 21,151 Region Association: Southern California  |
Just wanted to give a quick shout out to Denise at Pelican Parts for taking care of me. There was a small issue with being sent the wrong fuel lines for the '75 914. I was asked to participate in a customer survey about my order and soon enough recieved an email.
 Eventhough I installed them she placed a return/order and recieved the right fuel lines. Great job Denise, thanks Pelican (IMG:style_emoticons/default/wink.gif)  |
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| Steve |
Jul 14 2017, 07:43 AM
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#2
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914 Guru Group: Members Posts: 5,614 Joined: 14-June 03 From: Orange County, CA Member No.: 822 Region Association: Southern California 
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Awesome vender. Killer web site. Nothing like ordering something and getting notifications every step of the way on the process versus some of the part time vendors where you order something and hear nothing until it shows up.
Not putting down the part time vendors with day jobs. I do appreciate what they do for our community, but we are totally spoiled with Pelican. |
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| 76-914 |
Jul 14 2017, 07:55 AM
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#3
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Repeat Offender & Resident Subaru Antagonist Group: Members Posts: 13,509 Joined: 23-January 09 From: Temecula, CA Member No.: 9,964 Region Association: Southern California
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Isn"t that great when a vendor "goes that extra step". So few realize how important that is. Exceptional service usually brings in a lifetime customer. Mark at 914rubber called me at 7:30 one Saturday morning while I was driving the 914 re: a matter that had transpired the previous week when he was flying around the country. Made a lifetime customer out of me, too! We're very fortunate to have such quality vendors. (IMG:style_emoticons/default/beerchug.gif)
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| Ed_Turbo |
Jul 14 2017, 02:17 PM
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#4
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Member Group: Members Posts: 440 Joined: 5-June 17 From: Hacienda Heights, Ca. Member No.: 21,151 Region Association: Southern California |
You got to give credit to those vendors who know about fixing cars and understand there are setback and then there are more setbacks. Just part of the business/hobby/passion.
(IMG:style_emoticons/default/red914.jpg) |
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| porschetub |
Jul 14 2017, 02:59 PM
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#5
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Advanced Member Group: Members Posts: 4,706 Joined: 25-July 15 From: New Zealand Member No.: 18,995 Region Association: None |
Yep pretty darn good all right,placed probably 20 orders with them and very few hassles,remember them sending me the wrong piece of fuel line,voiced my concern and got a fast reply from Wayne who was understanding because I mentioned it wasn't worth me sending back from my country,he offered his apologies and give my 15% off my next purchase,really nice to deal with ''car girls/guys'' instead of a retailer who knows little about what they are selling and its correct application.
IMO as customers its important you rate your purchases with them and give the right feedback...helps them to be better. |
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