Moral Dilemma, vendor sent me wrong (better) stuff, what to do? |
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Moral Dilemma, vendor sent me wrong (better) stuff, what to do? |
bobhasissues |
Jun 16 2010, 07:34 AM
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#1
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seemingly endless issues with my 914 Group: Members Posts: 218 Joined: 13-February 07 From: Chicagoland Member No.: 7,532 Region Association: None |
I ordered a DeVilbiss dekups kit and gun adaptor from an online paint supply vendor for about $40.
The dekups kit part number is DPC 654 I receive FLG 654 which is a DeVilbiss Finishline 3 gun with three tips worth $170, but they did not send the adaptor I ordered. I called the vendor explained the situation, they agreed to send the dekups kit with adaptor and send a call tag for the gun shipped in error. I receive a dekups kit with the wrong adaptor. I call again explaining I still do not have an adaptor that works with my gun and have a gun kit I did not order or pay for. They agree to send out the adaptor and a call tag for the gun kit. The FedEx guy comes Saturday with the adaptor but has no call tag for the gun. I don't feeel good about keeping something that I did not pay for, but my feeling is that if I ship this back, someone on their dock will just keep the gun since they clearly did not do any paperwork to process the return. I made two attempts to "do the right thing", should I call it a day and keep the gun? I don't feel great about it, but I'm thinking of sitting on it for another couple of weeks and putting it up for sale here at a bargain price. Have I fulfilled my obligation to try to resolve this? |
jaxdream |
Jun 16 2010, 08:37 AM
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#2
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Senior Member Group: Members Posts: 974 Joined: 8-July 08 From: North Central Tennessee Member No.: 9,270 Region Association: South East States |
Yep , and when they bill your credit card , the bank will honor the debit , send the vendor the money and you will have to straighten out the mess , wait on the vendor to credit back your money - the bank / credit card peeps will not give you the money back -a bunch of paperwork back and forth until problem is resolved, could take a few days , weeks ,months ?? depends on the vendors accounts rec / payable dept , how effecient , tenative , reasonable , etc. they are. You are trying to do right , but doesn't mean you won't get the screw in the end. Good luck ...
Jack / Jaxdream |
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