Home  |  Forums  |  914 Info  |  Blogs
 
914World.com - The fastest growing online 914 community!
 
Porsche, and the Porsche crest are registered trademarks of Dr. Ing. h.c. F. Porsche AG. This site is not affiliated with Porsche in any way.
Its only purpose is to provide an online forum for car enthusiasts. All other trademarks are property of their respective owners.
 

Welcome Guest ( Log In | Register )

> Moral Dilemma, vendor sent me wrong (better) stuff, what to do?
bobhasissues
post Jun 16 2010, 07:34 AM
Post #1


seemingly endless issues with my 914
**

Group: Members
Posts: 218
Joined: 13-February 07
From: Chicagoland
Member No.: 7,532
Region Association: None



I ordered a DeVilbiss dekups kit and gun adaptor from an online paint supply vendor for about $40.
The dekups kit part number is DPC 654
I receive FLG 654 which is a DeVilbiss Finishline 3 gun with three tips worth $170, but they did not send the adaptor I ordered.
I called the vendor explained the situation, they agreed to send the dekups kit with adaptor and send a call tag for the gun shipped in error.
I receive a dekups kit with the wrong adaptor.
I call again explaining I still do not have an adaptor that works with my gun and have a gun kit I did not order or pay for.
They agree to send out the adaptor and a call tag for the gun kit.
The FedEx guy comes Saturday with the adaptor but has no call tag for the gun.

I don't feeel good about keeping something that I did not pay for, but my feeling is that if I ship this back, someone on their dock will just keep the gun since they clearly did not do any paperwork to process the return.

I made two attempts to "do the right thing", should I call it a day and keep the gun? I don't feel great about it, but I'm thinking of sitting on it for another couple of weeks and putting it up for sale here at a bargain price.

Have I fulfilled my obligation to try to resolve this?

User is offlineProfile CardPM
Go to the top of the page
+Quote Post
 
Reply to this topicStart new topic
Replies
koozy
post Jun 16 2010, 11:43 AM
Post #2


Senior Member
***

Group: Members
Posts: 651
Joined: 21-July 07
Member No.: 7,931
Region Association: None



If it doesn't sit right with you now, it never will. Take pride in that. It may be a pain but call for a return or just send it back and let them know you did so by sending them the tracking number and making sure someone at their end has to sign for it. What someone at their facility does with it is not the issue here. It's likely that if you send it back it will just end up back in their inventory. And, you won't have a hard time looking at that guy in the mirror.

User is offlineProfile CardPM
Go to the top of the page
+Quote Post
bobhasissues
post Jun 16 2010, 12:30 PM
Post #3


seemingly endless issues with my 914
**

Group: Members
Posts: 218
Joined: 13-February 07
From: Chicagoland
Member No.: 7,532
Region Association: None



QUOTE(koozy @ Jun 16 2010, 12:43 PM) *

....send it back and let them know you did so by sending them the tracking number and making sure someone at their end has to sign for it. What someone at their facility does with it is not the issue here.....


I thought about just sending it back at my own expense, but I'm not confident it will be properly documented and returned to inventory to clear me of any future claims. To address some other responses, I was only charged for the kit I ordered, the packing slip showed the kit but the picker packed a gun in error so on paper they don't know they sent me the gun. I don't need this gun, the one I have is a level or two better. I'll call them again and see if they can issue a zero value RGA with my name on it so it will all be documented. If they can't manage that, then I'll stop feeling guilty about it.
Thanks for all the responses.
User is offlineProfile CardPM
Go to the top of the page
+Quote Post

Posts in this topic
bobhasissues   Moral Dilemma, vendor sent me wrong (better) stuff   Jun 16 2010, 07:34 AM
carr914   You did your part, no worries. However, if you fe...   Jun 16 2010, 08:01 AM
BigDBass   I think you should test it out spraying my car bef...   Jun 16 2010, 08:10 AM
ME733   .....Your obligation is not over YET..........JUST...   Jun 16 2010, 08:12 AM
jaxdream   Yep , and when they bill your credit card , the ba...   Jun 16 2010, 08:37 AM
underthetire   I had something similar happen with home shopping ...   Jun 16 2010, 08:40 AM
stepuptotheMike   I ordered a DeVilbiss dekups kit and gun adaptor ...   Jun 16 2010, 09:14 AM
bandjoey   I'd call and go for the $40 gun for free ...   Jun 16 2010, 10:40 AM
koozy   If it doesn't sit right with you now, it never...   Jun 16 2010, 11:43 AM
bobhasissues   ....send it back and let them know you did so by ...   Jun 16 2010, 12:30 PM
sean_v8_914   I passed on a parts car for 300 bucks. it had 15 x...   Jun 16 2010, 11:52 AM
9146986   Go with your own gut feeling. You've got to b...   Jun 16 2010, 11:58 AM
jimkelly   if you have to ask - you already know the answer -...   Jun 16 2010, 12:26 PM
RobW   Talk to them. They may just say keep it.   Jun 16 2010, 01:33 PM
underthetire   Talk to them. They may just say keep it. Thats ...   Jun 16 2010, 01:42 PM
brp986s   Well, this was an interesting dicussion. Since th...   Jun 16 2010, 01:58 PM
Root_Werks   Recently had some parts sent to me I didn't or...   Jun 16 2010, 03:29 PM
carr914   Well, this was an interesting dicussion. Since t...   Jun 16 2010, 08:40 PM
hot_shoe914   Well, this was an interesting dicussion. Since ...   Jun 16 2010, 08:50 PM
RJMII   Well, this was an interesting dicussion. Since ...   Jun 16 2010, 09:12 PM
detoxcowboy   "BOBHASISSUES" :blink: Bob, No Matter ...   Jun 16 2010, 09:13 PM


Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



- Lo-Fi Version Time is now: 9th June 2024 - 11:10 PM