A word of CAUTION, Check the charges on your Auto Atlanta order |
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A word of CAUTION, Check the charges on your Auto Atlanta order |
stewteral |
Sep 7 2010, 10:35 AM
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#1
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Old Member Group: Members Posts: 384 Joined: 4-December 07 From: Camarillo, CA Member No.: 8,424 Region Association: Southern California |
Hey 914ers,
I received an email from George Hussey promising the best prices for 914 parts, so I ordered a bunch of rubber parts for a total of $117.00. The parts arrived a few days later, when the order arrived, the invoice had EVERY PART Repriced much higher. The Balance charged to my card was $192.80! I called this morning and Carrie, in Customer Service ,was very pleasant while correcting the problem. My card was credited back for the over charges. She said she had seen this with another order and was expecting a bunch of calls. So, if you have recently ordered from Auto Atlanta: CHECK THAT INVOICE! Best, Terry |
william1764 |
Sep 7 2010, 02:09 PM
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#2
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Member Group: Members Posts: 252 Joined: 11-May 10 From: maryland Member No.: 11,717 Region Association: MidAtlantic Region |
Similar thing happend to me however it was easy mistake. I placed an order over the phone. Called back 5 minutes later and added to my order. Was charged for the increased order but received original order...which was less of course. I called over a week later and they without argument credited my card the difference...very easy to deal with.
Something interesting to note. When I made the order a week ago it was my first interaction with AA since the mid/late 80's. The guy at AA asks for my name and they still had me in the computer system from 25 years ago (IMG:style_emoticons/default/type.gif) He had the address of my 1st home and even my cell #...thats right - I had a bag phone back then (IMG:style_emoticons/default/shades.gif) Now that's some impressive contact managment software! |
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