Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[jcambo7]

Rules are rules and the companies rules are made by the company. Now I understand it didn't state that the seal would be considered over sized but that could have easily been found out and clarified by calling their customer service and while you are on the phone with them you could have stated that it would be nice if they would put a note on the items that would be considered over sized. Throwing a (IMG:style_emoticons/default/stromberg.gif) storm doesn't solve any problems and doesn't allow the companies to fix issues to make things easier on their customers. Instead of making things worse you could make things better and give feed back. These companies rely on us and our purchases and rely on our feed back to make their company better for us. They could always just quit doing these promo's for us if all we ever do is complain about something; especially if its one of the companies policies even if it wasn't clarified.