Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[Bristol]

Guys, I didn't bend over backwards to get in touch with George personally because it's not that much money. My personal money isn’t really the point of this thread. The intention is consumer awareness – YOUR money (well and maybe to vent a little (IMG:style_emoticons/default/sunglasses.gif) ). Maybe I should have titled the thread “buyer be aware” rather than “buyer beware”. I mostly wanted others on here to understand their “free” shipping policy as you won’t get this information from their website and the offer is only good for web orders. Contacting George to resolve my personal issue is fine advice, but unless he changes his policy, this is what it is today – “free” is only what fits in a 10 X 10 X 10 box. Now ya know! (IMG:style_emoticons/default/biggrin.gif) Plus their Customer Service has a pretty strong “no can do” attitude, something that I’ve found now they have a history of from what I see on 914World. As such, I think one must be a well informed consumer when dealing with Auto Atlanta.