Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[Bristol]

Thanks for the feedback guys. Just to clarify, I did send AA an e-mail and was not happy with the response. Rather than just post something nasty here I did call them and talked with Brad and Carrie in Customer Support at length. I did give them feedback on their ordering system and gave them suggestions for improvement. If nothing else, they could simply state their policy upfront. They were not receptive at all. Basically I hit a dead end with them and considered that the final word on the Auto Atlanta side. Yes, sure I can maybe work things out with George, but how does that help anyone else? Others will certainly run into the same issues with their "free" shipping and reproduction parts quality. I don't think it's wrong to open some eyes based on my own experience.

[Towarish]

I don't think it's wrong to open some eyes based on my own experience.

Bristol,I think your absolutely right to post your experience here,to make us at least alert on some price-policies. Also to get informed about the quality of parts is very helpful.
Or is this forum controlled by G.H. like other 914-forums?

[SirAndy]

Or is this forum controlled by G.H. like other 914-forums?

Nope ... We control ourselves around here ... (more or less)

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[rick 918-S]

Or is this forum controlled by G.H. like other 914-forums?

Nope ... We control ourselves around here ... (more or less)

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I have no control when it comes to these cars. There I said it! (IMG:style_emoticons/default/screwy.gif) More or less. (IMG:style_emoticons/default/wacko.gif)