Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[Jake Raby]

When we experience issues like this I expect the complaint to be made to me or my team directly before being posted anywhere for any reason. Not doing this just isn't fair to the company, no matter the cost or situation.

I am not taking up for George at all, the fact is that situations occur and the company should have the opportunity to make the situation right before being grilled or put in front of a firing squad. If someone complains to others before they complain to me, they won't get a damn thing- period.

But thats just me and I am not always right.