Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[PRS914-6]

I think it's pretty simple. Do business with the people that treat you right. I have only made a few purchases from AA. One went great and the rest of them caused me significant time and hassle to get resolved because they weren't what they told me or felt gouged on shipping. One was a turn signal switch. I wanted OEM and confirmed 3 times before ordering that it was OEM then it got cancelled. See thread below. Then I basically got told how stupid I was for wanting a more expensive part when aftermarket would work. The OEM was much smoother working but that doesn't matter. I REQUESTED OEM!

While George may come to the rescue for every problem that comes up, give you a refund, give out his cell phone, his home phone and birth certificate but if the problems went away you wouldn't need that info. The problems are told over and over here and no other company gets brought up as often for a problems as AA. My time is valuable to me and I choose to spend that time with companies that don't cause me grief when I buy from them.

In addition, I built an entire car and had no problem finding any part I needed from other sources and usually cheaper. However, I would pay more for a part than buy from AA again due to the hassle factor.

Yes, George loves these cars. No doubt. He has a lot of parts, he has a lot of knowledge, he generates a lot of threads but he didn't EARN my business. I think it's sad actually that a company with such potential generates this many horror stories. Bottom line?.....If you are happy than buy from them. It's your choice.

The turn signal incident is HERE George starts a thread by publishing my personal correspondence with him. (IMG:style_emoticons/default/screwy.gif) You can make the call.....