Buyer Beware - Auto Atlanta Options

[Bristol]

Well… I’m grossly disappointed in Auto Atlanta. I placed an order with them last week and had anticipated free shipping as their website advertises free shipping on orders over $100, except for oversized items. The online order processing clearly indicated no shipping charge, all was good. Guess what, I was indeed charged shipping and did not find out about it until the parts were received. The item that pushed my order into being oversized was a window seal. Their website does not state anything about their policy, but what it comes down to (according to their customer support) is any package over 10” X 10” X 10” is considered oversized! (IMG:style_emoticons/default/rolleyes.gif) I was thinking more of big packages being oversized rather than just small and medium sized ones! I didn’t think a window seal would be “oversized” and there is no way to tell from their site (Pelican Parts does this though). A rational and reasonable call to Customer Support got me absolutely nowhere. They were standing by their policy even though they knew it was subjective and not communicated to the customers. Basically they told me I’d need to talk to George as he’s the one who sets this policy. Maybe he’ll see this and help me, but the main purpose of this post is to make other 914 owners aware of their ambiguous policy on “free” shipping and to use caution when ordering from them. Buyer beware.

To add insult to injury, in this order I also got a cap for my timing hole and a sun visor bracket. These were both reproductions. The quality of the material is disappointing to say the least. They appear to be very fragile and poorly finished. I’m definitely going to stay away from these kinds of repo parts in the future and just try to source used parts if new originals are not available. So, again, buyer beware.

Kirk

[Jake Raby]

When we experience issues like this I expect the complaint to be made to me or my team directly before being posted anywhere for any reason. Not doing this just isn't fair to the company, no matter the cost or situation.

I am not taking up for George at all, the fact is that situations occur and the company should have the opportunity to make the situation right before being grilled or put in front of a firing squad. If someone complains to others before they complain to me, they won't get a damn thing- period.

But thats just me and I am not always right.

[realred914]

When we experience issues like this I expect the complaint to be made to me or my team directly before being posted anywhere for any reason. Not doing this just isn't fair to the company, no matter the cost or situation.

I am not taking up for George at all, the fact is that situations occur and the company should have the opportunity to make the situation right before being grilled or put in front of a firing squad. If someone complains to others before they complain to me, they won't get a damn thing- period.

But thats just me and I am not always right.

seems like the poster did contact the company first before posting here. Sure he didn't talk to george, but georges sales and order people should have been able to fix this. when you have a big bussiness you have to hire people to run it when your gone.

if no notice of a shipping charge is made during the order process, then no shipping charge should be expected. if the shipping charge should have been made per company policy then that charge should have been clearly spelled out.

i would think if the customer was Not told about the charges at the time of the order, then it would be good practice to refund the shipping amount. I mean it is only $9 a small amount to assure customer satisfaction. Ecspecially since george admits his staff should have emailed the poster that their would be a shipping charge.


That would have been the right way to handle this.


gearge has responed here, and is basically saying his staff should have informed you of the charges. but did not. with that admission I would hope your shipping charge would be refunded. Now we have the offical responce, the company forgot to inform you of the charge, but billed you anyway, but dispite this error on their part you should be thankful the part arrived safely????????

golly at give the man his $9 back, if it was not included in the total he was told then he shouldn't be charged it.


for credit card charges you have the right to dispute them in these kinds of cases.

the order taking should have included the total final cost. That is the problem, get it fixed (IMG:style_emoticons/default/smash.gif) (IMG:style_emoticons/default/smash.gif) (IMG:style_emoticons/default/smash.gif) (IMG:style_emoticons/default/smash.gif) Then there will not be bad feedback for this type of thing again.