ot: BIG UPS PROBLEM!!, need (legal?) advice badly- Options

[914ghost]

Okay-
Sold a set of 17" Porsche Cup wheels for a friend of mine. Just trying to be nice.
The price was $600 Delivered.
I wrapped the wheels in corrugated cardboard/tape thoroughly, then wrapped each pair of wheels together with more cardboard/tape.
Used 1600 Inches of tape (2 brand new rolls) total on the packing- 800' for each pair.
The wheels travelled from Washington to San Diego and were DEMOLISHED in transit.
One wheel never even showed up- the box was destroyed there were just the remains of the packing. The wheels that made it are scratched badly.
1st BIG problem:
I used the website and entered the info for the 1st box insured for $400, then hit "duplicate package" which duplicated all but the insurance info- so they say the 2nd box is not insured.
2nd BIG problem: They called me and said cardboard DOES NOT qualify as a packing item- therefore my claim is DENIED.

I said kindly, NO IT IS NOT- YOU WILL PAY ME. And explained the situation calmly to teh person on the phone- she replied they would get back to me and I haven't heard from them.

I feel fairly powerless.
Any advice? (IMG:style_emoticons/default/sad.gif)
-Bob O

[GWN7]

Sorry if this upsets anyone who works for UPS, But I hate them. Up here they think they are the govenment and can do whatever they want. I refuse to deal with any company that ships with them. First question I ask is how will you ship me my order. They do seem better in the USA to deal with.

They left $4K worth of bows sitting on my front step. Their answer was we don't require a signature for shipments. I was out of town and my dad came by to check the house or they would have been gone and I would have been out the $$

They also left $2K worth of clothing samples (driver did put those in my back yard). but I didn't find out about them till 4 days later. After 4 days of rain. Luckly the company that sent them had wraped the clothes in plastic bags.


Keep after them and if no results file in small claim's court.....