My experience with Triad West Performance Options

[zeezee]

For those looking into new mufflers, some key points to know beforehand:
1) not all 2.0L exhausts are the same,
2) in 914 land, the definition for "exhaust header" and "heat exchanger" are, confusingly, interchangeable

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From: Alan
To: triadwest@comcast.net
Sent: Monday, March 11, 2013 10:47 AM
Subject: 914 muffler

Hi.

I am interested in your performance muffler for a Porsche 914 - 2.0L.
Dual exhaust (both pointing out back).

Shipping to zip:  94583

Anything else?

Let me know when & how much to PayPal you.
 
--> Alan


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From: Alan
To: triadwest@comcast.net
Sent: Wednesday, April 17, 2013 10:00:56 PM
Subject: Fw: 914 muffler

are you still in business?

--> Alan


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From: triadwest@comcast.net
To: Alan
Sent: Monday, April 22, 2013 12:33 PM
Subject: Re: triad west/914 muffler

Alan,
Shipping to 94583 would be $45.99 so total would be $320.00 (exhaust) + $45.99 (shipping) = $365.99. Patable to triadwest@comcast.net. I also would accept a check but no visa/MC.
I would need to know the type of heat exchangers you have as modifications are common with these cars...could be a 73/74 2.0 or a 75/76 2.0...
let me know
dave @ triad


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From: Alan
To: triadwest@comcast.net
Sent: Monday, April 22, 2013 12:47:30 PM
Subject: Re: triad west/914 muffler

Thanks for getting back to me.
There are no heat exchangers.
How long is the fab/wait time?

--> Alan


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From: triadwest@comcast.net
To: Alan
Sent: Monday, April 22, 2013 1:04 PM
Subject: Re: triad west/914 muffler

alan,
what do you mean that there are no heat exchangers? what are we attaching to? The exhaust is a two in/two out system,some headers are single out...?????????
Dave @ triad


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From: Alan
To: triadwest@comcast.net
Sent: Monday, April 22, 2013 2:16:39 PM
Subject: Re: triad west/914 muffler

There is no heat exchange casing to heat air for the cabin.
Exhaust headers only.

There are two gaskets that looks like this: 
http://www.autoatlanta.com/Porsche-Exhaust...R039251261.html

--> Alan


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From: triadwest@comcast.net
To: Alan
Sent: Thursday, April 25, 2013 9:57 AM
Subject: Re: triad west/914 muffler

Alan,
O.K. you have 2.0 heat exchangers with no heat. The exhaust will not supply any heat but will bolt to your system....I am all over it.
I'll build one today and be in touch...
 
Dave @ triad


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From: Alan
To: triadwest@comcast.net
Sent: Wednesday, May 29, 2013 7:42 AM
Subject: Re: triad west/914 muffler

What's the status?

--> Alan


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From: Alan
To: triadwest@comcast.net
Sent: Monday, June 10, 2013 2:11 PM
Subject: Fw: triad west/914 muffler

Hello. Do you have any updates on the 914 muffler build?

--> Alan


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From: Alan
To: triadwest@comcast.net
Sent: Monday, June 17, 2013 7:14 PM
Subject: Fw: triad west/914 muffler

Well, I'm not sure what happened here. 
I'm assuming the build will not happen and I'm moving on.

--> Alan


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[Bleyseng]

I have to agree with Kevin that a phone call to sort out any and all issues should have been the course of action. Dave is a "old school" type of guy and not a twentysomething guy with two phones/ipad always "in touch" with the electronic world.

[SLKWrx]

I have to agree with Kevin that a phone call to sort out any and all issues should have been the course of action. Dave is a "old school" type of guy and not a twentysomething guy with two phones/ipad always "in touch" with the electronic world.

Lol "twentysomething"... my 72 year old mother has an ipad and can handle responding to an email within 30 days. No need to respond within the minute, day or even week. But a response to 3 emails over a 2.5 month span is crazy. Unless he is a hermit and lives in a cave, I'm guessing he is "in touch" more often than that. Enough excuses, he makes a phenomenal product. No taking that away at all.. In this case, his customer service and response time is lacking.

[914_teener]

I have to agree with Kevin that a phone call to sort out any and all issues should have been the course of action. Dave is a "old school" type of guy and not a twentysomething guy with two phones/ipad always "in touch" with the electronic world.

Lol "twentysomething"... my 72 year old mother has an ipad and can handle responding to an email within 30 days. No need to respond within the minute, day or even week. But a response to 3 emails over a 2.5 month span is crazy. Unless he is a hermit and lives in a cave, I'm guessing he is "in touch" more often than that. Enough excuses, he makes a phenomenal product. No taking that away at all.. In this case, his customer service and response time is lacking.

.....so what is the purpose of your post?

Interpersonal skills?

Lesson on humility?

The skill of your grandmother with computer skills?


Sorry but everyone has a bellybutton.