Parts frustration....., what else is new? Options

[Cairo94507]

So I have been ordering parts to keep the build going. Today I checked with Scotty and several parts, which were ordered months ago, never arrived. Remember I am in CA and my car is in VA and that is where parts are of course being shipped.

I spent about 2.5 hours on the phone with 4 different suppliers, well know suppliers, tracking stuff down and getting things sorted. As of now, all but one supplier have been able to address the problem and solve it. I am still awaiting an answer re my new 18mm torsion bars....

Oh well, what else could I possibly be doing with my time??????

[Mikey914]

As as parts provider, I see many box box parts houses as well as new entries into the market every day. Many can't even get the correct picture.
It's hard to deliver content, ast, and correct 100% of the time.
The right people help, but the infrastructure is just as important. It's not cheap, so you build what works for you now and upgrade when you can.
I known we bat about 95%, we have room to improve, but it's also about how the vendor handles the situation.

Last week I had an inquiry about where are my parts?
Turned out the customer provided an incorrect zip code in LA, so the address exists in the provided zip. It did finally get returned, but this type of thing happens more than you'd think.

[Jeff Hail]

As as parts provider, I see many box box parts houses as well as new entries into the market every day. Many can't even get the correct picture.
It's hard to deliver content, ast, and correct 100% of the time.
The right people help, but the infrastructure is just as important. It's not cheap, so you build what works for you now and upgrade when you can.
I known we bat about 95%, we have room to improve, but it's also about how the vendor handles the situation.

Last week I had an inquiry about where are my parts?
Turned out the customer provided an incorrect zip code in LA, so the address exists in the provided zip. It did finally get returned, but this type of thing happens more than you'd think.

As a supplier you get it. You have challenges but the effort is there to succeed and deliver. I think you under rate your batting average. Considering you do your own prototyping, R&D, product improvement and quality control it speaks for itself in the products you provide. You communicate with your customers whether its a PM or public forum and that speaks volumes. You say what you do and do what you say.. in my book that is a home run.